What Is A Call Center?

A call center is where an organization handles customer telephone calls. Call centers typically use some amount of computer automation software and provide inbound and outbound interactions as well as voice-based self-service customer interactions.

Call center

A physical location where a high volume of customer and other telephone calls are handled by an organization, usually with some amount of computer automation. Call centers typically provide voice only inbound, outbound and limited self-service customer interactions. See also: Contact Center.

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Call center

Related capabilities

Contact center software

IVR

Voice services

ACD