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A call center is where an organization handles customer telephone calls. Call centers typically use some amount of computer automation software and provide inbound and outbound interactions as well as voice-based self-service customer interactions.
Call center software is a crucial component of a customer experience strategy. Connecting with your customers through their preferred channels of communication is necessary for modern call center operations.
Genesys is the market leader in integrated customer service, enabling businesses around the globe to deliver on their brand promises. These call center solutions optimize operations and deliver true omnichannel customer experience.
Genesys empowers an optimal customer experience strategy with next-generation call center solutions, such as:
An omnichannel engagement center solution offers benefits, such as lower costs and higher revenue, plus customer experience advantages like shorter hold times, lower abandonment rates and a better Net Promoter Score.