Personalize the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
Exceed expectations with relevant, personalized messages across touchpoints. Use intelligent insights to anticipate customer needs and engage them before problems arise.
Connect agents to the right customer, the first time. Sophisticated algorithms boost agent utilization. Agent scripting improves calls and campaign efficiency.
Ensure every outbound communication complies with local, national and international laws. Make it easy to protect your business and deliver the best customer experiences.
Design outbound call center campaigns that drive call center impact and efficiency. Configure flows based on campaign targets, agent workloads or customer needs to improve outreach effectiveness.
Communicate without an agent ever hitting send. Reduce operation costs and deliver important, time-sensitive alerts via customers’ favorite channels with agentless interactions.
Set customer profiles and segment records into contact lists for different engagement strategies. Enrich records with global compliance data to enable automated or manual regulatory management.
Understand contact center performance by day, week and month. Build reports and views to meet KPIs. Integrate analytics into other customer (CRM) and business intelligence systems.
Meet evolving regulatory requirements and business policies. Leverage user-friendly and role-based self-service tools to quickly create, deploy, modify and audit outbound campaigns.
Simplify third-party integrations into your contact center solutions with open, real-time APIs. Add pre-built apps and integrations, including CRM systems, to your contact center without involving IT.
Running successful campaigns takes more than uploading numbers into outbound dialer software. Customers expect engagement in a timely, personalized and contextual way. With Genesys, you can intelligently leverage outbound campaigns to improve your business.
Ease customer concerns by providing the right information via the right channel at the right moment. Not only does this divert call volume, it also improves important business metrics. Manage campaigns from a single platform to improve revenue, customer loyalty and agent productivity.
of consumers across the globe believe a company is only as good as its customer service
Genesys, 2021
Customer communication preferences change all the time. And that makes outbound engagement even more critical. Ensure your message reaches existing and potential customers with agile outbound engagement software.
Send specific communications using preferred channels. That means sending appointment reminders via text, billing statements through email, or using any combination of channels and message types. Support your outbound strategy across automated, agentless, event-driven and agent-assisted outbound channels, including proactive digital campaigns.
Work with the customer experience (CX) solution you already love. With cloud-based Genesys software, adding outbound is easy. Get insights that span call center solutions. Combine inbound and outbound operations to improve customer support and agent experiences. Use this holistic view to strategically allocate agents where they’re needed most.
Journey orchestration allows you to elevate and personalize every interaction. Improve customer expectations, satisfaction and lifetime value with targeted outbound campaigns. Use customer data to link previous outbound interactions with inbound predictive routing. Reliably connect the customer with the best agent, improving campaign and service effectiveness.
Comply with all applicable laws, regulations and standards using built-in compliance tools. Safeguard your business across every outbound interaction. Genesys enables automated suppression and consent lists, mobile number identification, safe contact window definition, landline versus mobile treatment strategies, audit reports and more.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
