Classic outbound voice
Everything you’ve known and loved about voice is still part of our rich suite of capabilities. Preempt inbound contacts, reduce customer churn and drive incremental revenue opportunities. Gain even more efficiency by letting customers complete transactions through automated payment options. Then, if your customers want to speak with an agent at any point during a self-service interaction, they have an easy path to get there. Our predictive pacing algorithms accurately predict agent availability, optimally pace outbound volume and filter out unproductive calls, such as voicemail, busy signals and disconnected numbers.