Engage proactively with outbound call center software

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Make every customer interaction count

Create personalized connections

Deliver smarter outbound campaigns with personalized interactions on the customer’s channel of choice. Improve targeting; make timely, relevant connections; and maximize revenue.

Maximize your agents’ time

Connect agents to the right customer, the first time. Sophisticated algorithms boost agent utilization. Agent scripting improves calls and campaign efficiency.

Avoid compliance errors

Ensure every outbound communication complies with local, national and international laws. Make it easy to protect your business and deliver the best customer experiences.

Engage with customers on their terms

Self-service campaigns

Increase the productivity and cost-effectiveness of your outreach strategies with artificial intelligence (AI)-powered outbound campaigns. Combine lower-cost channels with self-service bots for voice and digital to maximize efficiency.

Proactive notifications

Reach out proactively with timely, personalized notifications. Auto-notify customers about an upcoming appointment, recently shipped order or expiring membership through digital and voice channels.

Simplify compliance

Meet evolving regulatory requirements and business policies. Leverage user-friendly and role-based admin tools to quickly create, deploy, modify and audit outbound campaigns.

Simple design

Design outbound call center campaigns that drive call center impact and efficiency. Configure flows based on campaign targets, agent workloads or customer needs to improve outreach effectiveness.

Digital and voice campaigns

Reduce operation costs and deliver important, time-sensitive alerts via customers’ favorite channels. Choose the right channel for each type of communication.

Integrated analytics

Get detailed analytics on all your contact attempts across channels in a single performance view. With outbound and inbound calls in one report, you’ll get deeper insights.

Software-based verification

Improve contact rates by performing automatic pre-call checks against external systems. Industry-leading voice print technology accurately detects answer machines, fax signals and live people.

Advanced list management

Quickly plug in apps from the extensive AppFoundry® Marketplace for advanced list management capabilities that improve engagement and regulatory compliance.

Customize with open APIs

Simplify third-party integrations into your contact center solutions with open, real-time APIs. Add pre-built apps and integrations, including CRM systems, to your contact center without involving IT.

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June 19-21 Denver, Colorado

How can I help you Beautiful call center workers in headphones are working at modern office

86%

of consumers across the globe believe a company is only as good as its customer service

Genesys, “The state of customer experience,” 2023

Execute successful outbound campaigns with optimized targeting

Running successful campaigns takes more than uploading numbers into outbound dialer software. Customers expect engagement in a timely, personalized and contextual way. With Genesys, you can intelligently leverage outbound campaigns to improve your business.

Proactively deliver relevant and timely information via the right channel at the right moment. Not only does this divert call volume, it also improves important business metrics. Manage campaigns from a single platform to improve revenue, customer loyalty and agent productivity.

Improve customer interactions with powerful outbound support

Customer communication preferences change all the time. And that makes outbound engagement even more critical. Ensure your message reaches existing and potential customers with agile outbound engagement software.

Reach customers on their preferred channels

Send specific communications using preferred channels. That could include sending appointment reminders via text or billing statements through email, or using any combination of channels and message types. Support your outbound strategy across automated, agentless, event-driven and agent-assisted outbound channels, including proactive digital campaigns.

Get outbound and inbound on one solution

Work with the customer experience (CX) solution you already love. With cloud-based Genesys software, adding outbound is easy. Get insights that span call center solutions and combine inbound and outbound operations to improve customer support and agent experiences. Use this holistic view to choose the best option for customers — an agent, bot or self-service.

Personalize the entire customer lifecycle

Journey orchestration allows you to target outbound engagement that anticipates and meets customers’ needs. That boosts satisfaction, reduces inbound volume and improves business outcomes. Get a holistic view of the customer journey to pinpoint which campaigns are effective. Confidently deploy outbound engagement where it will make the biggest impact.

Simplify your compliance management

Comply with all applicable laws, regulations and standards using built-in compliance tools and audit reports. Safeguard your business across every outbound interaction. Genesys enables automated suppression and consent lists, mobile number identification, and safe contact window definitions. Distinguish between landline and mobile treatment strategies.

After implementing the Genesys Cloud CX™ platform, Kiwibank eliminated 2.9 million minutes of hold time, cut its platform costs in half and improved outbound productivity by 94%.

— Emma Noble-Beasley, General Manager Contact Center, Kiwibank

Read the story

By adapting the preview dialer in Genesys Cloud CX, we eliminated the need to hang onto calls to leave messages. Now, the system automatically steps in right before the call goes to voicemail, releasing the advisor for the next call. This has been massive for us. We’ve achieved a 20% performance improvement with 10% less agents.

— Ryan Ervin, Senior Director, Customers for Life, TCC Round Room

Read the story

Genesys Cloud CX

Enhanced outbound orchestration

The Genesys Cloud CX platform puts customers at the center of your outbound strategy. Engage customers using auto dialers, campaign management, proactive agentless notifications and more. Connect your inbound and outbound interactions using data and AI. Enhance routing and orchestration throughout the entire customer journey, building loyalty and accelerating business KPIs.

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See what else you can do with Genesys

ACD

Artificial intelligence and automation

Contact center software

Customer self-service

Digital customer engagement

Inbound

IVR

Unified communications and collaboration

Voice services

Workforce engagement management

Explore all capabilities

Deliver outbound customer service that improves outcomes

Rethink your outbound strategy

From previewing campaigns to predicting customer behaviors across preferred channels, our outbound call center software solutions do it all. Discover how outbound capabilities let you proactively engage customers on their preferred channels. And give your call center agents the tools they need to be more efficient and productive.

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We’ll contact you directly to set up a date and time that works with your schedule.

+1.888.436.3797

Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Engage proactively with outbound call center software

Make every customer interaction count

Create personalized connections

Maximize your agents’ time

Avoid compliance errors

Engage with customers on their terms

Self-service campaigns

Proactive notifications

Simplify compliance

Simple design

Digital and voice campaigns

Integrated analytics

Software-based verification

Advanced list management

Customize with open APIs

Live keynote with Sir Richard Branson

86%

Execute successful outbound campaigns with optimized targeting

Improve customer interactions with powerful outbound support

Reach customers on their preferred channels

Get outbound and inbound on one solution

Personalize the entire customer lifecycle

Simplify your compliance management

Genesys Cloud CX

Enhanced outbound orchestration

See what else you can do with Genesys

Deliver outbound customer service that improves outcomes

Mastering email in a modern contact center

Contact center buyer's guide

Practical guide to voice in the modern contact center

IT guide to creating data-driven experiences

Rethink your outbound strategy

Thank you for your interest.

Live keynote with
Sir Richard Branson