Engage proactively with outbound call center software

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Try for free

Design your solution

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Make every customer interaction count

Serve customers faster

Exceed expectations with relevant, personalized messages across touchpoints. Use intelligent insights to anticipate customer needs and engage them before problems arise.

Maximize your agents’ time

Connect agents to the right customer, the first time. Sophisticated algorithms boost agent utilization. Agent scripting improves calls and campaign efficiency.

Avoid compliance errors

Ensure every outbound communication complies with local, national and international laws. Make it easy to protect your business and deliver the best customer experiences.

Engage with customers on their terms

Simple design

Design outbound call center campaigns that drive call center impact and efficiency. Configure flows based on campaign targets, agent workloads or customer needs to improve outreach effectiveness.

Proactive notifications

Communicate without an agent ever hitting send. Reduce operation costs and deliver important, time-sensitive alerts via customers’ favorite channels with agentless interactions.

Advanced list management

Set customer profiles and segment records into contact lists for different engagement strategies. Enrich records with global compliance data to enable automated or manual regulatory management.

Integrated analytics

Understand contact center performance by day, week and month. Build reports and views to meet KPIs. Integrate analytics into other customer (CRM) and business intelligence systems.

Simplify compliance

Meet evolving regulatory requirements and business policies. Leverage user-friendly and role-based self-service tools to quickly create, deploy, modify and audit outbound campaigns.

Customize with open APIs

Simplify third-party integrations into your contact center solutions with open, real-time APIs. Add pre-built apps and integrations, including CRM systems, to your contact center without involving IT.

Build lifetime loyalty with outbound outreach

Running successful campaigns takes more than uploading numbers into outbound dialer software. Customers expect engagement in a timely, personalized and contextual way. With Genesys, you can intelligently leverage outbound campaigns to improve your business.

Ease customer concerns by providing the right information via the right channel at the right moment. Not only does this divert call volume, it also improves important business metrics. Manage campaigns from a single platform to improve revenue, customer loyalty and agent productivity.

70%

of consumers across the globe believe a company is only as good as its customer service

Genesys, 2021

Improve customer interactions with powerful outbound support

Customer communication preferences change all the time. And that makes outbound engagement even more critical. Ensure your message reaches existing and potential customers with agile outbound engagement software.

Reach customers on their preferred channels

Send specific communications using preferred channels. That means sending appointment reminders via text, billing statements through email, or using any combination of channels and message types. Support your outbound strategy across automated, agentless, event-driven and agent-assisted outbound channels, including proactive digital campaigns.

Get outbound and inbound on one solution

Work with the customer experience (CX) solution you already love. With cloud-based Genesys software, adding outbound is easy. Get insights that span call center solutions. Combine inbound and outbound operations to improve customer support and agent experiences. Use this holistic view to strategically allocate agents where they’re needed most.

Personalize the entire customer lifecycle

Journey orchestration allows you to elevate and personalize every interaction. Improve customer expectations, satisfaction and lifetime value with targeted outbound campaigns. Use customer data to link previous outbound interactions with inbound predictive routing. Reliably connect the customer with the best agent, improving campaign and service effectiveness.

Simplify your compliance management

Comply with all applicable laws, regulations and standards using built-in compliance tools. Safeguard your business across every outbound interaction. Genesys enables automated suppression and consent lists, mobile number identification, safe contact window definition, landline versus mobile treatment strategies, audit reports and more.

Outbound customer testimonials

Genesys Cloud CX dialer has increased productivity by automating contact management. We can create a campaign immediately with Genesys integrated with Salesforce.

— João Marcus Santos, IT Manager, Inter

Read the story

With Genesys Multicloud CX, we have been able to effectively integrate analytics into our campaigns — targeting the right segment, identifying the best day to sell specific products and the best time to deploy — all while optimizing workforce management. Our telesales productivity has increased by 142% and YoY sales growth is up by 118%.

— Datuk Wan Razly Abdullah Wan Ali, President and Group CEO, Affin Bank Berhad

Read the story

See what else you can do with Genesys

Reach your customers on a solution that works for your business

Genesys Cloud CX

Enhanced outbound orchestration

The Genesys Cloud CXâ„¢ platform puts customers at the center of your outbound strategy. Engage customers using dialers, campaign management, proactive agentless notifications and more. Connect your inbound and outbound interactions using data and AI. Enhance routing and orchestration throughout the entire customer journey, building loyalty and accelerating business KPIs.

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Genesys Multicloud CX

Sophisticated campaign management

The Genesys Multicloud CXâ„¢ solution makes it easy to manage outbound call volumes that scale beyond 75 calls per second. Get built-in features like list management and automation, customizable compliance rules and campaign performance analytics dashboards for voice, email and SMS campaigns. Meet demanding requirements by simply setting up configuration parameters.

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Deliver outbound customer service that improves outcomes

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Genesys named a Leader in the August 2021 Magic Quadrant for CCaaS

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2021 contact center buyer’s guide

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Five ways to improve outbound engagement and customer experience with mobile

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Blueprint for success

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Rethink your outbound strategy

From previewing campaigns to predicting agent availability, our outbound call center software solutions do it all. Discover how outbound capabilities let you proactively engage customers on their preferred channels. And give your agents the tools they need to be more efficient and productive.

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About Genesys

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

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