Register now for the CX event of the year. Join Genesys live in Denver, Colorado for Xperience 2023.

Contact center as a service (CCaaS)

Contact Center as a Service (CCaaS) is a cloud-based customer experience solution that allows companies to utilize a contact center provider’s software. A CCaaS model allows businesses to purchase only the technology they need, which reduces the need for internal IT support. CCaaS is an ideal option for many contact centers, offering scalability as operational needs change.