What is a cloud contact center?

A cloud contact center is central point in an enterprise, hosted on an Internet server, from which all inbound and outbound customer communications are handled. Cloud contact centers make interactions through voice, email, social media and the web accessible from virtually anywhere.

As customers continue to increase their use of digital channels to connect with businesses, the need to modernize the contact center is imperative. Deployed in minutes, with zero-up front capital investment, a cloud contact center lets your company deliver state-of-the-art capabilities that transform your legacy contact center to a modernized contact center.

How Genesys can help

The Genesys Customer Experience Platform delivers the solutions to modernize your contact center.

Benefits of a cloud contact center from Genesys:

  • Reduce costs and improve ROI
  • Provide better customer experiences and employee empowerment
  • Optimize agent efficiency
  • Improve scalability and flexibility

As the costs to maintain and upgrade call centers continue to increase, it’s time to consider a cloud call center. Download the ebook “Ten Considerations in Moving to the Cloud” to learn more.

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