Simplify unified communications and collaboration

N call center software

Break down the silos so your teams work as one

Eliminate communication silos

Enable seamless collaboration between your contact center and the rest of your organization. Empower your agents to easily communicate and get the answers they need to resolve complex customer issues.

Work together, anywhere

Improve your employee experience by helping them work from anywhere with cloud-based web, desktop and mobile apps. Give your teams the collaboration tools they need to do their best work on the go.

Maintain IT flexibility and choice

Choose to deploy our native capabilities or use your preferred unified communications and collaboration (UCC) provider. Genesys facilitates easy integrations to help you stay agile and future-ready.

Give your teams the tools they need to work together

Individual chat v2

Connect with ease

Instantly find and communicate with anyone in your organization — such as key subject-matter experts — using a unified directory. See contact information and individual presence to determine availability and effortlessly collaborate with a single click.

Chat with coworkers

Create public or private chat groups to enable collaboration on projects, within departments or about special interests. Share files and links, and easily search for them later. If needed, you can escalate conversations to a voice or video call with just the click of a button.

Host meetings over video

Some conversations require more context. Transition from a call or chat to HD video with ease, whether it’s a one-on-one conversation or a full team meeting. Make more personal connections while working in real time with your peers, and share your screen for greater collaboration.

Get a consolidated desktop

A single desktop application makes life easier for your employees, speeds up collaboration, and reduces training and onboarding time. You can do it natively or through third-party integrations.

Use pre-built adapters

Get simplified, integrated communications with leading Unified Communications as a Service (UCaaS) solutions, including Zoom and Microsoft Teams. Pre-built integrations available from Genesys make it easy.

Choose your telco

Today’s enterprises need secure, reliable telephony. With Genesys voice services, you can choose to keep your existing telecom provider or opt for our bundled cloud-based telephony service.

contact center planning and forecasting


of CX Leaders say improving employee experience with new technology or by connecting existing technology is their employer’s biggest strategic CX priority for the next 1–2 years

The State of Customer Experience, Genesys, 2023

Streamline employee communications

Customers now expect omnichannel experiences — and so do your employees. Disjointed communication methods that work across multiple platforms and vendors won’t meet their needs. Employees need intuitive collaboration services and tools that work together seamlessly.

Break down communication barriers between teams and regions. Streamline the user experience with native Genesys or third-party UCaaS technologies. With an integrated UCaaS and Contact Center as a Service (CCaaS) solution, agents can collaborate no matter their location.

Say goodbye to siloed internal communications

Your teams need a strong set of real-time collaboration tools that are easy to use, easy to deploy and always reliable. Give them a unified communications solution that connects contact center users with other employees. Join all your teams together to achieve faster response times, raise customer satisfaction rates and further optimize your workforce.

All-in-one business communications

Choose to unify all your business communication needs through a single cloud platform. Streamline employee collaboration with real-time messaging, video and voice, alongside a full suite of contact center capabilities. Equip your teams with the tools they need while simplifying your tech stack.

Seamless integration

Work in a way that makes sense for you. You can keep your existing UCaaS provider and integrate it into your contact center through pre-built integrations or APIs. Maintain fluid customer conversations within the enterprise without losing context by benefiting from unified directories, presence management and multiple channels.

See what our customers have to say

See what else you can do with Genesys

Get more resources to improve your employee experience

Make communication easy

Collaborating with your team should be a near-effortless experience. Genesys makes real-time communication easy.

Help your teams manage conversations across channels, driving better results across your organization. Solve customer service issues faster and boost agent productivity. Get started today by requesting a demo.

Thank you for your interest.

We’ll contact you directly to set up a date and time that works with your schedule.

Frequently asked unified communications and collaboration questions

What are the three main components of unified communications?

The three main components of unified communications are: 1. Communication tools such as voice calling, video conferencing, instant messaging and email; 2. Collaboration tools like shared workspaces, whiteboarding and file sharing; 3. Supporting infrastructure and services, which can include network capabilities, security and application integration services.

What are some examples of unified communications?

Examples of unified communications include Voice over Internet Protocol (VoIP) calls, video conferences, instant messaging platforms, email, shared online workspaces and mobile communication apps. These tools and platforms can often be integrated and managed as a single system, enhancing collaboration and communication efficiency.