COVID-19 impact. Information here

Unified communications and collaboration

Collaboration tools

Elevate business communication with best-in-class collaboration tools

Unified communication and collaboration are essential to your business. The demand for omnichannel experience goes beyond customer expectations—your employees want it too.

Collaboration tools give teams access to communication channels from a single application, on any device. Use video, softphone, screen sharing, dynamic and persistent chat channels, rich employee profiles, and document management—all in one comprehensive solution.

Unified communications and collobaration tools

See how Forum Credit Union increased enterprise-wide productivity

Unified communication and collaboration tools

Unify employee communications company wide

To improve team collaboration, productivity and customer engagement within your business, your organization needs a way to connect contact center users, business users, telephony vendors, partners and customers. Unifying communications across your company gives contact center agents easy access to the knowledge and resources they need to solve customer issues. The seamless exchange of information drives faster response times, raises customer satisfaction rates and improves workforce optimization.

Blueprint for success:

Design the perfect cloud contact center solution with our CX blueprint tool.

Personalized cx blueprint thumb

One collaboration solution connects your entire workforce

Global offices, distributed teams, remote workers—today’s workforce is varied. But with a modern, unified communications platform, employees are no longer bound by location or hardware. Whether you’re in an office at company headquarters, a work-from-home agent, or a jetsetter who’s seldom in the same place, modern collaboration tools keep you connected to your team.

Unified communication tools
Gartner white svg

Genesys named a Leader in Gartner
2020 Magic Quadrant for CCaaS

Placed furthest for Completeness of Vision

Gartner quadrant ccaas shot

Share ideas and be more productive

Get the best results with a unified communications platform that combines customer experience management with business communications and collaboration.

Say goodbye to PBX

Replace your legacy PBX system with a modern solution for speed, scalability and agility—across your entire communications portfolio.

One bill keeps it simple

Unify telephony vendors, business users and contact center users—giving them one bill for all cloud communications.

Adapt easily to changing needs

Integrate with carriers and communications solutions to keep pace with shifting business needs.

Simplify communications with a WebRTC softphone

With Genesys Cloud™ softphone capabilities, you can eliminate physical phones and associated wiring, administration and maintenance costs. Leveraging WebRTC technology lets you make IP-based phone calls and video calls from anywhere—all you need is internet access. Simply open your browser, plug in your headset and go.

laptop webinar

Unified communications & collaboration resources

Workforce engagement management frost sullivan wp thumbnail kit sidebar

Frost & Sullivan: How to engage your team for the best customer experience

Planning and managing thumbnail

Planning and Managing Your Omnichannel Workforce

Garter mq thumb

Genesys named a Leader in Gartner 2020 Magic Quadrant for CCaaS

Mit technology review   report resource center kr

MIT Technology Review: Humans + Bots: Tension and Opportunity

Frequently asked questions

What is workforce management?

Workforce management (WFM) is the process of strategically optimizing the productivity of employees…

Learn more

What is an omnichannel cloud contact center?

An omnichannel cloud contact center is a multichannel customer experience strategy that seamlessly connects…

Learn more

What is a private branch exchange (PBX)?

Private branch exchange (PBX) is a private telephone network used within a company…

Learn more

What about pricing?

Pick the perfect plan for your business – our flexible pricing is designed with you in mind…

Learn more