Simplify unified communications and collaboration

Help your team do their best work with a unified communication solution

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Streamline employee communications with an all-in-one platform

Customers now expect omnichannel experiences — and so do your employees. But disjointed communication tools that work across multiple platforms and vendors won’t meet their needs.

Employees need intuitive collaboration tools that are available from a single application. Now you can use video, softphone, screen sharing, dynamic and persistent chat channels, and rich employee profiles. You also can store, organize and share documents — all within the same application. And when you add Unified Communications as a Service (UCaaS), your employees work better across your company, no matter where your team is located.

Collaborate seamlessly across teams

Eliminate communication silos

Give your teams real-time voice, video and chat — all from one easy-to-use application. They’ll communicate clearly and quickly with a seamless, all-in-one user experience.

Work together, anywhere

Improve employee experiences by empowering them to work from anywhere with cloud-based web, desktop and mobile collaboration apps.

Simplify your tech stack

Make IT’s role easier with a single consolidated, cloud-based platform for business communications, contact center and voice services. Eliminate maintenance tasks and streamline administration tasks.

Say goodbye to siloed internal communications

Your team needs a strong set of real-time collaboration tools that are available from a single solution. These tools should be easy to use, easy to deploy and all in one application. Give your team an all-in-one, unified communications solution that connects contact center users, business users, vendors, partners and customers. And empower them to achieve faster response times, raise customer satisfaction rates and further optimize the workforce.

Chat with coworkers

Collaborating with colleagues should be easy and instant. Live chat makes it possible. Chat with individuals and groups in your organization on a unified communication platform.

Create public or private chat groups to enable collaboration on projects, within departments or about special interests. Share files and links, then find them later with a simple search using the instant messaging tool. Then escalate conversations to a voice or video call with just the click of a button, if needed.

Host meetings over video

Some conversations require more context. Transition from a call or chat to video with ease — whether it’s a one-on-one conversation or a full team meeting.

Make more personal connections while working in real time with your peers using HD video conferencing. Easily share your screen or entire desktop for clarity and greater collaboration.

Communicate anywhere with an app

Stay on top of important conversations, even when you’re on the go. Download the app onto your iOS or Android device to call, email and chat at a moment’s notice. Start new conversations or continue chats started in a browser or desktop app with just a few clicks. Give your team the real-time collaboration tools needed to do their best work quickly.

Modernize your phone system

Keep your organization running smoothly on a modern cloud phone system. Replace disparate systems that are difficult to maintain and update. A single cloud-based platform can handle all of your enterprise telephony needs. This includes speech-enabled auto attendant, extensions/direct inbound dialing (DIDs), presence, desktop phone, WebRTC softphone, single sign-on, call recording, unified messaging and more.

"One of the main benefits we got early on was the collaboration element of Genesys Cloud CX. That's driven a whole new set of behaviors that's made a difference to everyone."

David Bohn

Director

MyBudget

Read the success story

Give your teams the tools they need to work together

Centralized administration

Manage users, groups, permissions, phone numbers, dial plans and routing. And track usage — all from a single web-based application. Save valuable time and minimize errors with a system that requires no additional training or heavy IT assistance.

More than a corporate directory

Instantly find and communicate with anyone in your organization. Use a visual org chart to locate contact, office and group membership information. Identify key support according to expertise and skill.

Searchable chat history

Give your teams the context they need to quickly execute work. Search within an individual or group chat history to find relevant information fast, reducing the need for repetitive questions.

Global voice services

Add SIP trunking to your cloud-based phone system with Genesys voice services. Manage your voice services with a simple-to-use web interface and enjoy flexible usage-based pricing.

Simple integrations

Hundreds of third-party apps allow you to easily meet your unique needs. And because the platform is built to accommodate your favorite tools and systems, you can simply click to install integrations to your other business apps.

Reliable and secure

Rest assured your customer and business data is protected — no matter your industry or location. Genesys software is backed by key third-party certifications and rigorous regulatory compliance.

Get more resources to improve your employee experience

Frost & Sullivan: How to engage your team for the best customer experience

Better customer experiences start with empowered employees.

Read the whitepaper

Planning and Managing Your Omnichannel Workforce

Develop a productive, engaged workforce with targeted training and more.

See the whitepaper

2021 Gartner Magic Quadrant for Workforce Engagement Management

Genesys named a Visionary in the Gartner WEM Magic Quadrant for a second year

Get the report

Mit report humans and bots resource center en

MIT Technology Review: Humans + Bots: Tension and Opportunity

Blend human skills and AI to build customer intimacy and drive growth.

Download the report

Make communicating easy

Collaborating with your team should be a near-effortless experience. But with multiple software solutions to navigate and manage, simply keeping in touch can be difficult. Genesys makes it easier.

Facilitate all internal communication channels within a centralized platform, eliminating complicated processes and software upkeep. Make it easier for your teams to manage conversations across channels, driving better results across your organization. Request a demo today to get started.

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About Genesys

Every year, Genesys® orchestrates more than 70 billion remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service℠, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.

Simplify unified communications and collaboration