Unified communication and collaboration are essential to your business. The demand for omnichannel experience goes beyond customer expectations—your employees want it too.
Collaboration tools give teams access to communication channels from a single application, on any device. Use video, softphone, screen sharing, dynamic and persistent chat channels, rich employee profiles, and document management—all in one comprehensive solution.
To improve team collaboration, productivity and customer engagement within your business, your organization needs a way to connect contact center users, business users, telephony vendors, partners and customers. Unifying communications across your company gives contact center agents easy access to the knowledge and resources they need to solve customer issues. The seamless exchange of information drives faster response times, raises customer satisfaction rates and improves workforce optimization.
Global offices, distributed teams, remote workers—today’s workforce is varied. But with a modern, unified communications platform, employees are no longer bound by location or hardware. Whether you’re in an office at company headquarters, a work-from-home agent, or a jetsetter who’s seldom in the same place, modern collaboration tools keep you connected to your team.
Replace your legacy PBX system with a modern solution for speed, scalability and agility—across your entire communications portfolio.
Unify telephony vendors, business users and contact center users—giving them one bill for all cloud communications.
Integrate with carriers and communications solutions to keep pace with shifting business needs.
With Genesys™ PureCloud™ softphone capabilities, you can eliminate physical phones and associated wiring, administration and maintenance costs. Leveraging WebRTC technology lets you make IP-based phone calls and video calls from anywhere—all you need is internet access. Simply open your browser, plug in your headset and go.