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Simplify unified communications and collaboration

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Break down the silos so your teams work as one

Eliminate communication silos

Enable seamless collaboration between your contact center and the rest of your organization. Empower your agents to easily communicate and get the answers they need to resolve complex customer issues.

Work together, anywhere

Improve your employee experience by helping them work from anywhere with cloud-based web, desktop and mobile apps. Give your teams the collaboration tools they need to do their best work on the go.

Maintain IT flexibility and choice

Choose to deploy our native capabilities or use your preferred unified communications and collaboration (UCC) provider. Genesys facilitates easy integrations to help you stay agile and future-ready.

Give your teams the tools they need to work together

Connect with ease

Instantly find and communicate with anyone in your organization — such as key subject-matter experts — using a unified directory. See contact information and individual presence to determine availability and effortlessly collaborate with a single click.

Chat with coworkers

Create public or private chat groups to enable collaboration on projects, within departments or about special interests. Share files and links, and easily search for them later. If needed, you can escalate conversations to a voice or video call with just the click of a button.

Host meetings over video

Some conversations require more context. Transition from a call or chat to HD video with ease, whether it’s a one-on-one conversation or a full team meeting. Make more personal connections while working in real time with your peers, and share your screen for greater collaboration.

Get a consolidated desktop

A single desktop application makes life easier for your employees, speeds up collaboration, and reduces training and onboarding time. You can do it natively or through third-party integrations.

Use pre-built adapters

Get simplified, integrated communications with leading Unified Communications as a Service (UCaaS) solutions, including Zoom and Microsoft Teams. Pre-built integrations available from Genesys make it easy.

Choose your telco

Today’s enterprises need secure, reliable telephony. With Genesys voice services, you can choose to keep your existing telecom provider or opt for our bundled cloud-based telephony service.

Streamline employee communications

Customers now expect omnichannel experiences — and so do your employees. Disjointed communication methods that work across multiple platforms and vendors won’t meet their needs. Employees need intuitive collaboration tools that work together seamlessly.

Break down communication barriers between teams and regions and streamline the employee experience with native Genesys or third-party UCaaS technologies. With both UCaaS and Contact Center as a Service (CCaaS) integrated in the same solution, your agents will work better — together — no matter where they’re located.

20.6%

improvement in individual employee performance through effective collaboration

“Redefine Performance Management to Drive Impact,” Gartner, 2020

Say goodbye to siloed internal communications

Your teams need a strong set of real-time collaboration tools that are easy to use, easy to deploy and always reliable. Give them a unified communications solution that connects contact center users with other employees. Join all your teams together to achieve faster response times, raise customer satisfaction rates and further optimize your workforce.

All-in-one business communications

Choose to unify all your business communication needs through a single cloud platform. Streamline employee collaboration with real-time messaging, video and voice, alongside a full suite of contact center capabilities. Equip your teams with the tools they need while simplifying your tech stack.

Seamless integration

If you prefer, you can keep your existing UCaaS provider and integrate it into your contact center through pre-built integrations or APIs. Maintain fluid customer conversations within the enterprise without losing context by benefiting from unified directories, presence management and multiple channels.

See what our customers have to say

One of the main benefits we got early on was the collaboration element of Genesys Cloud CX. That’s driven a whole new set of behaviors that’s made a difference to everyone.

— David Bohn, Director, MyBudget

Read the customer story

Choose the right employee collaboration solution for your needs

Genesys Cloud CX

Get unified communications in an all-in-one contact center solution

The Genesys Cloud CX™ platform brings all your employee engagement tools and technologies together. Manage communications between teams, departments and systems through an all-in-one, unified solution. For enterprises with a collaboration solution already in place, you can easily integrate with other market-leading UCC vendors.

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See what else you can do with Genesys

ACD

Analytics and reporting

Artificial intelligence and automation

Contact center software

Digital customer engagement

Inbound

IVR

Outbound

Voice services

Workforce engagement management

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Get more resources to improve your employee experience

Make communication easy

Collaborating with your team should be a near-effortless experience. Genesys makes it easy.

Help your teams to manage conversations across channels, driving better results across your organization. Solve customer service issues faster and boost agent productivity. Request a demo today to get started.

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Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.