Unified communications and collaboration

Unify employee communications company wide

To improve team collaboration, productivity and customer engagement within your business, your organization needs a way to connect contact center users, business users, telephony vendors, partners and customers. Unifying communications across your company gives contact center agents easy access to the knowledge and resources they need to solve customer issues. The seamless exchange of information drives faster response times, raises customer satisfaction rates and improves workforce optimization.

One collaboration solution connects your entire workforce

Global offices, distributed teams, remote workers—today’s workforce is varied. But with a modern, unified communications platform, employees are no longer bound by location or hardware. Whether you’re in an office at company headquarters, a work-from-home agent, or a jetsetter who’s seldom in the same place, modern collaboration tools keep you connected to your team.

Say goodbye to PBX

Replace your legacy PBX system with a modern solution for speed, scalability and agility—across your entire communications portfolio.

One bill keeps it simple

Unify telephony vendors, business users and contact center users—giving them one bill for all cloud communications.

Adapt easily to changing needs

Integrate with carriers and communications solutions to keep pace with shifting business needs.

Simplify communications with a WebRTC softphone

With Genesys Cloud™ softphone capabilities, you can eliminate physical phones and associated wiring, administration and maintenance costs. Leveraging WebRTC technology lets you make IP-based phone calls and video calls from anywhere—all you need is internet access. Simply open your browser, plug in your headset and go.