Build a Bot webinar series:

Build a bot with the Genesys Cloud platform and Amazon Lex

Learn how to build your own bot in the second installment of the Genesys Build a bot series. The Genesys Cloud platform was one of the first contact center solutions to provide a direct Amazon Lex integration—giving you a powerful and simple tool to create a customer experience that’s the best available IVR technology in the market. Leverage the latest and greatest AWS services with a cloud contact center leader to transform your customer experience.

“Hey, Alexa, sign me up for this webinar.”

Take a front-row seat to hear how this contact center integration will upgrade your IT infrastructure. Learn how to practically apply Amazon Lex and machine learning to replace your legacy IVR and overcome common IVR  problems.

Watch the webinar to learn about:

  • Amazon Lex and the Genesys Cloud platform
    • What does the integration mean for customer experience?
    • What are the fundamentals of Amazon Lex?
    • What does first to market mean for Genesys?
    • What does the setup entail?
  • Practical applications
    • Understand how to practically apply this to your infrastructure
    • Get a demo to build it on your own
    • See a use case for a common contact center deployment and results

Meet the Speakers


Jack Nichols
Director, Product Management


Harshal 08 09 webinar image

Harshal Pimpalkhute
Sr. Product Manager

Amazon Web Services


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