Learn how to build your own bot in the second installment of the Genesys Build a bot series. The GenesysTM PureCloudTM platform was one of the first contact center solution to provide a direct Amazon Lex integration—giving you a powerful and simple tool to create a customer experience that’s the best available IVR technology in the market. Leverage the latest and greatest AWS services with a cloud contact center leader to transform your customer experience.
“Hey, Alexa, sign me up for this webinar.”
Take a front-row seat to hear how this contact center integration will upgrade your IT infrastructure. Learn how to practically apply Amazon Lex and machine learning to replace your legacy IVR and overcome common IVR problems.
Watch the webinar to learn about:
Director, Product Management
Sr. Product Manager
Amazon Web Services