Build a Bot Series: Demo Webinar

Build a bot with the Genesys PureCloud platform and Amazon Lex

Learn how to build your own bot in the second installment of the Genesys Build a bot series. The GenesysTM PureCloudTM platform was the first contact center solution to provide a direct Amazon Lex integration—giving you a powerful and simple tool to create a customer experience that’s the best available IVR technology in the market. Leverage the latest and greatest AWS services with a cloud contact center leader to transform your customer experience.

“Hey, Alexa, sign me up for this webinar.”

Take a front-row seat to hear how this contact center integration will upgrade your IT infrastructure. Learn how to practically apply Amazon Lex and machine learning to replace your legacy IVR and overcome common IVR  problems.

Join the webinar to qualify for Amazon Lex credits and learn about:

  • Amazon Lex and the PureCloud platform
    • What does the integration mean for customer experience?
    • What are the fundamentals of Amazon Lex?
    • What does first to market mean for Genesys?
    • What does the setup entail?
  • Practical applications
    • Understand how to practically apply this to your infrastructure
    • Get a demo to build it on your own
    • See a use case for a common contact center deployment and results
  • Q & A and win AWS credits

North America

08/22/201811AM PT / 2PM ET

Europe, Middle East & Africa

08/23/20182 PM BST / 3 PM CEST

Meet the Speakers

Jack Nichols
Director, Product Management


Harshal Pimpalkhute
Sr. Product Manager

Amazon Web Services