Webinar Bytes

[Webinar Bytes] Genesys Multicloud CX + Microsoft Azure: Transform your customer experience in the cloud

We’ve taken one of our webinars and broken it down in to smaller video segments.  Check out some of the most important parts of the webinar below.  Then watch the full video by clicking the link below.

Personalized customer experiences are your best way to build trust and drive loyalty. As cloud technologies rapidly evolve to meet these demands, so does Genesys.

Genesys Multicloud CX on Azure brings the best of the industry together with a multi-tenant architecture that lets you innovate faster and improve business agility. Leverage the cloud and artificial intelligence (AI) to gain deeper insights and provide tailor-made experiences.

In these webinar bytes, learn how the Genesys and Microsoft partnership unlocks new value, personalization and insights for you via MS Dynamics, MS Teams and MS Cognitive Services.

Watch the full webinar by clicking this link.

Meet the Speakers

Davidtottenwebinarimage

David Totten
CTO, US Partner Ecosystem
Microsoft

Jeff wise webinar image

Jeff Wise
VP Strategic Alliances
Genesys

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Genesys and Microsoft have brought

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all this technology together to

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be able to allow and

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create what we believe are

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these important, empathetic moments, and

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that, when you have empathy,

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it leads to trust and

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it leads to loyalty. Because

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we all know, when you

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create a one- on- one

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relationship, and we all know

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this in our own daily

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lives. The more I know

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about you and the more I

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understand about your situation, and

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when I can have that

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empathetic connection, it really just

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leads to a better outcome.

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That’s what we call experiences as

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a service. That’s how personalization

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empathy, really driving that connection,

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creating that trust, creating loyalty

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will then ensure that that

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switching costs doesn’t become an

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issue because that personalized experience

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is ensuring that loyalty. Yeah.

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Let me add to that quickly, Jeff.

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It’s interesting because now, it

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used to be, if a

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customer felt like the company

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knew them, or remembered their

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information, or had their details,

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or had their preferences while

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coming in the door, that

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used to be almost a

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nice to have, or a

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great tab. That’s a great

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experience to have. Now it’s

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becoming a little bit more

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of an expectation. The power

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of the internet and how

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we engage with different services

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across the internet and mobile

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technologies now has created this

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expectation that companies we interact

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with, who we share data

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with, who we transact with,

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know who I am, what

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my preferences are and what

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I want to do when

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I come into their platform.

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It’s not just necessarily experiences as

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a service. I always call

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it experience as an expectation

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that we want that personalized

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approach that anybody that we

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interact with, or that we

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have commerce with, really knows

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who we are, why I’m

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at their platform and what

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I want to do with

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them. Oh, 100% David. The

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research confirms this, that organizations

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that grow the personalization and

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establish loyalty is good for

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business. The Harvard business review

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here has confirmed that. There’s

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lots of other strong research

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that just shows, when you

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start with the customer experience

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and create loyalty, it’s not

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just good for the customer,

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but it’s great for the

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business.

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