Improve CX with messaging channels

Learn how to leverage the new channels now included in your plan

Digital channels have completely changed the way customers interact with businesses. The Genesys Cloud2 offer just got bigger and better! In addition to web chat and email, our customers are now entitled to use SMS, MMS, and third-party Messaging Apps (including Facebook Messenger, Twitter Direct Message, WhatsApp, and Line). Take advantage of this full digital suite of channels that, combined with voice and AI, will help you to deliver faster, smarter, and more personalized experiences, everything from one single platform.  

Join Frank Chevallier, VP of Product Management, and Katie Ritz, Senior Director of Product Management, on this webinar and learn how to take advantage of your Genesys Cloud2 license to extend your brand and meet your customers where they are, on the channel of their choice. 

Come and join our discussion on: 

  • Enhancing your customer experience with async messaging 
  • Optimizing call deflection and reducing costs with messaging channels 
  • Nurturing your relationships and retaining customers through effective proactive outreach campaigns 


A demo will be shown with typical use cases for the financial and healthcare verticals. 

Meet the Speakers

Frank chevallier

Frank Chevallier
VP of Product Management

Katie ritz 360×360

Katie Ritz
Senior Director of Product Management