Genesys has a number of competitors at different levels of the CCaaS industry. For example, some enterprise software providers, like Amazon and Cisco, offer software that either does a similar job to the Genesys Cloud platform or can work in concert with it. In fact, Genesys partners with some of these — for example, Amazon Web Services is a strategic partner of Genesys.
In terms of direct competition, there are a number of businesses that offer CCaaS platforms that attempt to do what Genesys Cloud does. Five9, NICE and 8×8 are a few providers that get considered alongside Genesys.