Scales support to meet rapid growth

A global financial and technology company operating in more than 200 markets worldwide, PayPal is an online payments system offering electronic alternatives to traditional paper methods like checks and money orders.

The PayPal motto is “we put people at the centre of everything we do.” To make good on this promise, more than 8,500 PayPal agents, called “teammates,” use the Genesys Customer Experience platform to service more than 170 million consumers and 13 million merchants around the globe.

Learn how Genesys provides the flexibility and stability PayPal needs to drive innovation at scale, while creating a frictionless experience to resolve problems.

Across the board, Genesys provided the customer experience platform that we needed to really see PayPal move to the next level. It was a huge game changer.

Dar Andrews, Senior Director of Service Delivery and Engineering, PayPal

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