Keeping the travel sector moving
SITA helps 2,800 airlines, airports and government agencies deliver hassle-free passenger journeys — from check-in and security to boarding and baggage tracking. Eight service centers, with 400 agents who handle calls from more than 150 countries, support these critical services.
Advances in technology, such as the Internet of Things and ever-faster cellular speeds, continue to lower barriers to entry and disrupt IT service provider models. To stay ahead, SITA elevated its customer experience with technology innovation. Rather than continue to invest heavily in on-premises systems, the company moved to a cloud-based contact centre model that offers more agility and omnichannel features.