Customer stories

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Great brands doing great things with Genesys

Making customer experience a competitive advantage is what great brands do – and some of the best connect customer moments with Genesys.

Siemens Healthineers
Co-op Group
Utilita
SITA

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HSBC

HSBC

HSBC predicts $60 million in three-year value from Genesys Cloud AI orchestration

EMEA

Sales-Hub

Sales-Hub

Digital tools enable a human touch — and boost revenues 20% — for Sales-Hub

LATAM

Refuge

Refuge

Rebuilding lives, removing fear

EMEA

Pluxee Romania

Pluxee Romania

95% of all chat conversations are resolved using a Genesys bot

EMEA

Vaillant

Vaillant

Accelerating integration. Enhancing satisfaction.

EMEA

Home Office

Home Office

Putting empathy at the heart of UK public services

EMEA

Rainmaker

Rainmaker

Rainmaker leverages integration for greater sales and service success

EMEA

eir

eir

eir sees a 25% improvement in customer effort scores with Agent Copilot

EMEA

Stater N.V.

Stater N.V.

Stater connects data for more personalised experiences

EMEA

Benify

Benify

Boosting efficiency through unified CCaaS and Salesforce CRM

EMEA

Nestlé

Nestlé

Future-proof cloud migration

EMEA

Fibrus Networks

Fibrus Networks

Matching high-speed broadband services with digital-first customer care

EMEA

Unisys

Unisys

Unisys enhances client experiences on a global scale with Genesys Cloud

NA

Helpline

Helpline

Empowering remote work and digital innovation

EMEA

Auto Trader

Auto Trader

Boosting the UK’s largest digital automotive marketplace with cloud contact centre transformation

EMEA

PureGym

PureGym

PureGym solves peak demand challenges with digital and AI

EMEA

MSI UK

MSI UK

Transforming services with digital strategy

EMEA

Coca-Cola Bottlers’ Sales and Services

Coca-Cola Bottlers’ Sales and Services

Quenching the thirst for innovation

NA

Virgin Atlantic

Virgin Atlantic

Elevating travel experiences by reimagining digital service

EMEA

BPHA

BPHA

Building better customer and employee experiences with digital

EMEA

Nuuday

Nuuday

Digital CX innovation at scale

EMEA

Northumbrian Water

Northumbrian Water

Booting employee experience and operation efficiency

EMEA

Eesti Energia

Eesti Energia

Achieving sustainability in the cloud

EMEA

Etraveli

Etraveli

Etraveli Group unifies contact centres, improving customer experience

EMEA

Somerset Council

Somerset Council

Putting customers first by unifying five separate service organisations and empowering frontline teams

EMEA

CarTrawler

CarTrawler

Fueling the world’s leading B2B ground travel platform

EMEA

JPIMedia

JPIMedia

Bringing cloud innovation to advertising

EMEA

Arvato

Arvato

Gaining an edge with a cloud-first strategy

EMEA

Pluxee

Pluxee

Personalising customer care

EMEA

Rabobank

Rabobank

Pioneering conversational banking

EMEA

BetFlag

BetFlag

Agile customer management with a scalable cloud solution

EMEA

ACEA

ACEA

Embracing digitalisation by going beyond the phone

EMEA

Aeroporti di Roma

Aeroporti di Roma

Driving strategy towards customer and business benefits

EMEA

Utility Warehouse

Utility Warehouse

Delivering on the promise of personalisation

EMEA

Beyond Bank

Beyond Bank

Delivering superior customer experience through continuous innovation

APAC

See Tickets

See Tickets

Ticketing leader transforms service with AI

EMEA

NatWest Group

NatWest Group

Enhancing customer experience with digital

EMEA

Siemens Healthineers

Siemens Healthineers

Harmonising customer experience around the globe

EMEA

CallPageboy

CallPageboy

Reinventing customer experience in the cloud

EMEA

Electrolux Group

Electrolux Group

Transforming contact centres into care centres

EMEA

Co-op Group

Co-op Group

Accelerating business transformation

EMEA

Utilita

Utilita

Finding self-service success

EMEA

Fremtind Service

Fremtind Service

Steering toward innovation in the public transport sector

EMEA

Cegid

Cegid

Cloud deployment assures client focus and employee safety

EMEA

SITA

SITA

Contact centre innovation sees productivity take off

EMEA

Bank Millennium

Bank Millennium

Standing up to every challenge

EMEA

Bupa Australia

Bupa Australia

Delivers customer-led transformation

APAC

NSPCC

NSPCC

Protecting millions of children from abuse

EMEA

Northern Beaches Council

Northern Beaches Council

Integrating disparate processes to enhance operational efficiency

APAC

TSB Bank

TSB Bank

Enabling a cloud-powered future

APAC

Round Room

Round Room

Mobile retailer transforms operations with an all-in-one cloud platform

NA

Lyreco Group

Lyreco Group

Building the business around customers

EMEA

3 Denmark

3 Denmark

Uniting sales and customer service

EMEA

Vodafone

Vodafone

AI-based unified digital messaging amplifies the customer experience

EMEA

Conrad Electronic

Conrad Electronic

Fast cloud rollout supports personalised customer service

EMEA

Paul Hartmann

Paul Hartmann

Cloud enables cross-border contact centre communication

EMEA

Dental Axess

Dental Axess

AI-powered visibility and collaboration

EMEA

Field Management Ireland

Field Management Ireland

Matching hot leads with top performers

EMEA

Brighton and Hove Albion Football Club

Brighton and Hove Albion Football Club

Building closer bonds

EMEA

L’olivier

L’olivier

Cloud clears way for innovation

EMEA

Pihlajalinna

Pihlajalinna

Putting patient needs first

EMEA

ConTe.it

ConTe.it

Fast tracking
time to value

EMEA

Leroy Merlin

Leroy Merlin

Full control, flexibility and scalability in the cloud

EMEA

Carglass

Carglass

Improving the customer experience and boosting profits

EMEA

Company Nurse

Company Nurse

Better experiences and ROI with composable CX

NA

FirstCare

FirstCare

Building top-class HR support services

EMEA

Ethiopian Airlines

Ethiopian Airlines

Business transformation and continuity during a pandemic

EMEA

Western Governors University

Western Governors University

Personalising the student learning experience

NA

TechStyleOS

TechStyleOS

Native digital shopping by design

NA

Singapore Airlines

Singapore Airlines

Personalising the online travel experience

APAC

BARMER

BARMER

BARMER builds a user-friendly digital front door

EMEA

Ignite Travel Group

Ignite Travel Group

Taking customer experience to the cloud and mobilising for international expansion

APAC

Quicken logo

Quicken

Meeting all customer experience needs with a flexible, scalable cloud solution

NA

Front Line

Front Line

Enjoys rapid business growth in customer service outsourcing

EMEA

UniCredit Direct Services GmbH

UniCredit Direct Services GmbH

Delivers customer personalisation

EMEA

UBI Banca

UBI Banca

Relies on Genesys to provide a highly differentiated customer experience

EMEA

Turkiye Finans

Turkiye Finans

Bank streamlines the path between their branch network and contact centre

EMEA

SKY

SKY

Service focus sharpens competitive edge for TV provider

EMEA

Türk Ekonomi Bankası

Türk Ekonomi Bankası

Drives increasing customer satisfaction while improving efficiency and agent management

EMEA

Telegate

Telegate

Speeding into the future of digital service with SIP

EMEA

TelecomExpress

TelecomExpress

Optimizing contact centre efficiency and agility

EMEA

Telecom Italia

Telecom Italia

Business process automation creates new value

EMEA

Swisscom

Swisscom

Delivering on innovative ideas and a passion for customer experience

EMEA

Swisscard logo

Swisscard

Building loyal relationships that drive business growth

EMEA

Partenamut

Partenamut

Belgian social security company enhances customer experience with dynamic IVR from Genesys

EMEA

P-Direkt

P-Direkt

Customer service benefits from innovation and automation

EMEA

Mobily

Mobily

Lifts back-office control to another level, improving productivity and service

EMEA

Mairie de Vincennes

Mairie de Vincennes

Aligns public services with customer expectations

EMEA

Leto Bank

Leto Bank

Realising new branch integration and cloud efficiencies

EMEA

K-Electric

K-Electric

Making a contact centre transformation Shine

EMEA

Jawwal

Jawwal

Selects Genesys Voice Portal to support their business needs

EMEA

Ingosstrakh

Ingosstrakh

Updates contact centre with the Genesys Customer Experience Platform

EMEA

Inchcape

Inchcape

Car dealer accelerates revenue in a slowing market

EMEA

Groupama

Groupama

Moving closer to clients

EMEA

FASTWEB

FASTWEB

Broadband leader adopts innovative multichannel strategy

EMEA

Etisalat

Etisalat

Innovative customer service makes them Egypt’s leading mobile telecoms provider

EMEA

Enel

Enel

Raising the bar on contact centre performance

EMEA

DWP

DWP

Contact centre transformation puts focus on citizens

EMEA

Cegeka

Cegeka

Consolidating contact centres improves efficiency

EMEA

CATSA

CATSA

Integrated platform allows CATSA to interact through multiple channels

EMEA

Bpost

Bpost

Give business users the ability to respond quickly to changing customer needs

EMEA

BlueLink

BlueLink

Boosts contact centre performance and central oversight of global brands

EMEA

Credit Bank of Moscow

Credit Bank of Moscow

Happier customers and higher agent productivity

EMEA

Provident Financial

Provident Financial

Flexible contact centre helps lender change with the times

EMEA

Welsh Water

Welsh Water

Makes their customer experience vision a reality

EMEA

Lowell Norway

Lowell Norway

Perfecting credit management services

EMEA

Saga

Saga

Unlocking business insights to improve sales performance and customer satisfaction

EMEA

Bank Hapoalim

Bank Hapoalim

Improves workload management and customer satisfaction

EMEA

Banzai

Banzai

Ensuring eCommerce runs efficiently with a personal touch

EMEA

Vattenfall

Vattenfall

Customer service division delivers an exceptional cross-channel experience for customers

EMEA

Telenor

Telenor

Realises spectacular sales and service improvements across five contact centres

EMEA

City of Helsinki logo

City of Helsinki

Shaping public services around citizens’ needs

EMEA

Swedbank

Swedbank

Assures customer service level with Genesys Workforce Optimisation

EMEA

Shimmer

Shimmer

Identifying web behavior shortens buying cycles for tech firms

EMEA

Emirates

Emirates

Winning customer experience with customer service innovation

EMEA

AlMajdouie Motors

AlMajdouie Motors

Improves customer satisfaction with the Genesys Customer Experience Platform

EMEA

ZON

ZON

Improves customer experience with virtual customer service from Genesys

EMEA

DPD Russia

DPD Russia

Fine-tunes customer service with Genesys to raise satisfaction

EMEA

Belgacom

Belgacom

Responds to changing consumer choices with the Genesys Customer Experience Platform

EMEA

Atento

Atento

Transforming the market with a customer-centric approach

EMEA

AstraZeneca

AstraZeneca

Finds a remedy for IVR growing pains

EMEA

An Post

An Post

Diverting calls from the call center for a more consistent and efficient customer journey

APAC

Achmea

Achmea

Bringing everyone together for a consistent customer experience

EMEA

ABN AMRO

ABN AMRO

Social media channel gives banking giant human touch

EMEA

British Telecom logo

British Telecom

Prioritises Customer Interactions to Ensure Better Service

EE Retail

EE Retail

Boosts Performance and Employee Engagement Through Performance Management

EMEA

Bank of Ireland

Bank of Ireland

Digital Transformation takes Bank of Ireland to the next level of customer service

EMEA

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