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Customer Stories

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3 Denmark

Uniting sales and customer service

EMEA

Actavo

Empowering customer experience heroes

EMEA

Affin Bank

Delivering outstanding experiences and optimizing business performance

APAC

Aioi Nissay Dowa Insurance

Treating customers as valued guests with an end-to-end cloud solution

APAC

America’s Credit Union

Improves member services and agent performance

NA

American Heart Association

Driving innovation and cost savings with a custom cloud solution

NA

Arvato

Gaining an edge with a cloud-first strategy

EMEA

Astellas Pharma Inc.

Strengthening customer experience and operational excellence

APAC

ATB Financial

Winning in a commoditized market

NA

Atomy

Accelerating global expansion with cloud

APAC

B&H

Increases operational efficiencies and improves customer service

NA

Banco Solidario

Crafting a better experience across channels

LATAM

Bank Millennium

Updates its legacy system to transform services and shift to remote working in three days

EMEA

Bank OCBC NISP

Holistic customer engagement in a mobile-first world

APAC

Banorte

Simplifies their contact center to deliver superior customer service

LATAM

BARMER

Building a user-friendly digital front door

EMEA

Beyond Bank

Delivering superior customer experience through continuous innovation

APAC

BIS Contact Center

Fast migration to the cloud to grow 10x more

LATAM

BMW Group

Powering innovation with an all-in-one contact center solution

EMEA

Bolsa de Valores de Colombia

Omnichannel integration creates a premium customer experience

LATAM

Bosch Service Solutions

Delivers one coherent experience across all channels

EMEA

Bupa Australia

Delivers customer-led transformation

APAC

CallPageboy

Reinventing customer experience in the cloud

EMEA

Campus USA

All-in-one contact center solution helps Campus USA Credit Union expand

NA

CAPITAL Card Service

Gets performance boost with all-in-one communications solution

NA

CareCentrix

Promoting a successful workforce through gamification

NA

Carestream Dental

Delighting customers and engaging employees

NA

Carglass

Improving the customer experience and boosting profits

EMEA

CarTrawler

Fueling the world’s leading B2B ground travel platform

EMEA

Cegid

Cloud deployment assures client focus and employee safety

EMEA

Cielo

Cielo jumpstarts a channel revolution with Genesys

LATAM

Citrix

Finding self-service success with Genesys DX

NA

City of Helsinki

Shaping public services around citizens’ needs

EMEA

Cleartrip

Cleartrip streamlines customer experience with self-service options

APAC

Collection House

The Genesys PureConnect platform helps Collection House to boost its contact center productivity in partnership with QPC

APAC

Company Nurse

Customizing in the cloud for better experience and ROI

NA

Conrad Electronic

Fast cloud rollout supports personalized customer service

EMEA

ConTe.it

Fast tracking
time to value

EMEA

Crisis Services Canada

Saving lives with the world's first virtualized national voice, text and chat-enabled suicide prevention service

NA

Dental Axess

AI-powered visibility and collaboration

EMEA

Desjardins

Overcomes business challenges to meet evolving customer expectations

NA

Deutsche Glasfaser

Connecting the country through digitization and broadband

EMEA

Diabetes Victoria

Diabetes Victoria boosts contact centre capacity with Genesys in partnership with QPC

APAC

DNB

Integrating AI into the CX Journey

EMEA

Dubai Municipality

Municipality leverages all-in-one customer experience platform for ongoing contact center innovation

EMEA

DWP

Contact center transformation puts focus on citizens

EMEA

eco24

Positioned for growth and innovation with cloud

EMEA

Edenred

Boosting business results through innovation

LATAM

eFinancial

Redesigning the life insurance experience

NA

Electrolux Group

Transforming contact centers into care centers

EMEA

EMS, Inc.

EMS, Inc. harnesses the cloud to meet diverse client needs

NA

Enel

Raising the bar on contact center performance

EMEA

Entel

Perfecting cognitive AI customer experience

LATAM

ER-Telecom

Innovating to drastically improve agent performance and drive customer satisfaction

EMEA

Ethiopian Airlines

Business transformation and continuity during a pandemic

EMEA

Etraveli

Traveling in the right direction

EMEA

Falabella

Provides an innovative multichannel customer experience

LATAM

Fannie Mae

Leading AI innovation in the financial services market

NA

FE CREDIT

Delivering highly efficient omnichannel customer experiences

APAC

Feros Care

Enabling bolder living through the cloud

APAC

Field Management Ireland

Matching hot leads with top performers

EMEA

FirstCare

Building top-class HR support services

EMEA

Fonterra

Personalization, innovation and agility with cloud technology

APAC

FORUM

All-in-one communications solution replaces disjointed infrastructure

NA

Fraser Health

Modernizing disparate contact center operations with all-in-one customer engagement platform

NA

Fremtind Service

Steering toward innovation in the public transport sector

EMEA

Gaitame.com

Shifting to cloud incites contact center transformation

APAC

Group Pierre & Vacances Center Parcs

Delighting vacationers with a five-star customer experience

EMEA

Harambee

Closing the unemployment gap

EMEA

Healthcare Revenue Recovery Group

Maximizes agent performance and revenue with speech analytics

NA

Helpline

Improving remote working and digital innovation

EMEA

Homecare Medical New Zealand

Connecting Kiwis with seamless care when they need it

APAC

Housing Direct

Swaps IT complexity for autonomous customer experience innovation

APAC

ICICI Bank

Transforms their customer experience with Genesys

APAC

Ignite Travel Group

Taking customer experience to the cloud and mobilizing for international expansion

APAC

Ilumno

Transforming online higher education through the cloud

LATAM

Integral Care

Offering help through the toughest times

NA

Inter

Setting new service standards

LATAM

JPIMedia

Bringing cloud innovation to advertising

EMEA

K-Electric

Making a contact center transformation Shine

EMEA

Kiwi.com

Keeping the travel industry on the move

EMEA

L’olivier

Cloud clears way for innovation

EMEA

Legrand

Adapting service for all buying journeys

EMEA

Lenovo

Creating an exceptional customer experience with omnichannel-unified systems

APAC

Leroy Merlin

Full control, flexibility and scalability in the cloud

EMEA

Lowell Norway

Perfects credit management services

EMEA

Lyreco Group

Building the business around customers

EMEA

Marks & Spencer

Joined-up shopping experience keeps the focus on customers

EMEA

mBank

Balancing service efficiency with omnichannel customer lifestyles

EMEA

Memira

Increasing service levels and preparing for future growth

EMEA

Microsoft

Global contact center transformation improves agent and customer experience

NA

MOHELA

Improves borrower experience with omnichannel customer engagement

NA

MyBudget

Delivering extraordinary omnichannel connectivity

APAC

Nahdi Medical Company

Empowering the community pharmacy

EMEA

New Zealand Ministry of Justice

Increases efficiencies and collects more outstanding fines

APAC

Nordea Bank

Nordea Bank innovation grows digital connections, enabling customers to make contact on their terms

EMEA

Northern Beaches Council

Integrating disparate processes to enhance operational efficiency

APAC

NSPCC

Protecting millions of children from abuse

EMEA

NSW Department of Communities and Justice

Agile cloud solution empowers agents to provide same-day customer outcomes

APAC

Orient Bank

Creating winning customer experiences

EMEA

Otkritie Group

Improving customer service with call center unification and next-generation IVR capabilities

EMEA

Paipaidai

Innovating in the new financial industry

APAC

PATLive

Resetting for remote customer experience management

NA

Paul Hartmann

Cloud enables cross-border contact center communication

EMEA

Pentafon

Transforming customer and employee experiences for bottom-line benefits

LATAM

Philips

Genesys PureConnect Cloud transforms Philips global contact centers

EMEA

Pihlajalinna

Putting patient needs first

EMEA