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Customer Stories

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3 Denmark

3 Denmark

Uniting sales and customer service

EMEA

ACEA

ACEA

Embracing digitalization by going beyond the phone

EMEA

Actavo

Actavo

Empowering customer experience heroes

EMEA

Advia Credit Union

Advia Credit Union

Bringing concierge customer service to members

NA

Aeroporti di Roma

Aeroporti di Roma

Driving strategy towards customer and business benefits

EMEA

Affin Bank

Affin Bank

Delivering outstanding experiences and optimizing business performance

APAC

Aioi Nissay Dowa Insurance

Aioi Nissay Dowa Insurance

Treating customers as valued guests with an end-to-end cloud solution

APAC

America’s Credit Union

America’s Credit Union

Improves member services and agent performance

NA

American Heart Association

American Heart Association

Driving innovation and cost savings with a custom cloud solution

NA

Arvato

Arvato

Gaining an edge with a cloud-first strategy

EMEA

Astellas Pharma Inc.

Astellas Pharma Inc.

Strengthening customer experience and operational excellence

APAC

ATB Financial

ATB Financial

Winning in a commoditized market

NA

Atomy

Atomy

Accelerating global expansion with cloud

APAC

Avis Budget Group

Avis Budget Group

Driving efficiency with natural language processing

EMEA

Banco Bolivariano

Banco Bolivariano

Omnichannel chatbot enhances customer-centricity

LATAM

Banco Solidario

Banco Solidario

Crafting a better experience across channels

LATAM

Bank Millennium

Bank Millennium

Standing up to every challenge

EMEA

Bank OCBC NISP

Bank OCBC NISP

Holistic customer engagement in a mobile-first world

APAC

Banorte

Banorte

Simplifies their contact center to deliver superior customer service

LATAM

BARMER

BARMER

BARMER builds a user-friendly digital front door

EMEA

Belfius Insurance

Belfius Insurance

Chatbot delivers cutting-edge customer service

EMEA

BetFlag

BetFlag

Agile customer management with a scalable cloud solution

EMEA

Beyond Bank

Beyond Bank

Delivering superior customer experience through continuous innovation

APAC

BIS Contact Center

BIS Contact Center

Fast migration to the cloud to grow 10x more

LATAM

BMW Group

BMW Group

Powering innovation with an all-in-one contact center solution

EMEA

Bolsa de Valores de Colombia

Bolsa de Valores de Colombia

Omnichannel integration creates a premium customer experience

LATAM

Bupa Australia

Bupa Australia

Delivers customer-led transformation

APAC

CallPageboy

CallPageboy

Reinventing customer experience in the cloud

EMEA

Campus USA

Campus USA

All-in-one contact center solution helps Campus USA Credit Union expand

NA

CAPITAL Card Service

CAPITAL Card Service

Gets performance boost with all-in-one communications solution

NA

CareCentrix

CareCentrix

Promoting a successful workforce through gamification

NA

Carestream Dental

Carestream Dental

Delighting customers and engaging employees

NA

CarGarantie

CarGarantie

Customer-centric all the way

EMEA

Carglass

Carglass

Improving the customer experience and boosting profits

EMEA

CarTrawler

CarTrawler

Fueling the world’s leading B2B ground travel platform

EMEA

Cegid

Cegid

Cloud deployment assures client focus and employee safety

EMEA

Cielo

Cielo

Cielo jumpstarts a channel revolution with Genesys

LATAM

City of Helsinki

City of Helsinki

Shaping public services around citizens’ needs

EMEA

Cleartrip

Cleartrip

Cleartrip streamlines customer experience with self-service options

APAC

Co-op Group

Co-op Group

Accelerating business transformation

EMEA

Coca-Cola Bottlers’ Sales and Services

Coca-Cola Bottlers’ Sales and Services

Quenching the thirst for innovation

NA

Collection House

Collection House

The Genesys PureConnect platform helps Collection House to boost its contact center productivity in partnership with QPC

APAC

Company Nurse

Company Nurse

Better experiences and ROI with composable CX

NA

Conrad Electronic

Conrad Electronic

Fast cloud rollout supports personalized customer service

EMEA

ConTe.it

ConTe.it

Fast tracking
time to value

EMEA

Countdown New Zealand

Countdown New Zealand

Retail giant unlocks growth with cloud

APAC

Crisis Services Canada

Crisis Services Canada

Saving lives with the world's first virtualized national voice, text and chat-enabled suicide prevention service

NA

DenizBank Financial Services Group

DenizBank Financial Services Group

Building proactive banking models

EMEA

Dental Axess

Dental Axess

AI-powered visibility and collaboration

EMEA

Desjardins

Desjardins

Overcomes business challenges to meet evolving customer expectations

NA

Deutsche Glasfaser

Deutsche Glasfaser

Connecting the country through digitization and broadband

EMEA

Diabetes Victoria

Diabetes Victoria

Diabetes Victoria boosts contact centre capacity with Genesys in partnership with QPC

APAC

Digicall Assist

Digicall Assist

Delivering superior CX at the roadside

APAC

DNB

DNB

Digital-first banking in critical times

EMEA

Dolfi1920

Dolfi1920

Pushing passenger experiences to new heights

EMEA

Dubai Municipality

Dubai Municipality

Municipality leverages all-in-one customer experience platform for ongoing contact center innovation

EMEA

DWP

DWP

Contact center transformation puts focus on citizens

EMEA

eco24

eco24

Positioned for growth and innovation with cloud

EMEA

Edenred Brazil

Edenred Brazil

Cloud contact center transforms customer service

LATAM

Edenred Mexico

Edenred Mexico

Boosting business results through innovation

LATAM

eFinancial

eFinancial

Redesigning the life insurance experience

NA

Electrolux Group

Electrolux Group

Transforming contact centers into care centers

EMEA

EMS, Inc.

EMS, Inc.

EMS, Inc. harnesses the cloud to meet diverse client needs

NA

Enel

Enel

Raising the bar on contact center performance

EMEA

Eni Plenitude

Eni Plenitude

Frictionless customer-first care

EMEA

Entel

Entel

Perfecting cognitive AI customer experience

LATAM

ER-Telecom

ER-Telecom

Innovating to drastically improve agent performance and drive customer satisfaction

EMEA

Ethiopian Airlines

Ethiopian Airlines

Business transformation and continuity during a pandemic

EMEA

Etraveli

Etraveli

Traveling in the right direction

EMEA

Falabella

Falabella

Provides an innovative multichannel customer experience

LATAM

FCT

FCT

Invested in superior customer experience

NA

FE CREDIT

FE CREDIT

Fast, easy lending to millions of unbanked customers

APAC

Feros Care

Feros Care

Enabling bolder living through the cloud

APAC

Field Management Ireland

Field Management Ireland

Matching hot leads with top performers

EMEA

FirstCare

FirstCare

Building top-class HR support services

EMEA

Fonterra

Fonterra

Personalization, innovation and agility with cloud technology