Customer stories

3 Denmark

3 Denmark

Uniting sales and customer service

ACEA

ACEA

Embracing digitalization by going beyond the phone

AdaptHealth

AdaptHealth

Redesigning experience with highly engaged contact centers

Aeromexico

Aeromexico

Aeromexico elevates customer and employee experiences

Aeroporti di Roma

Aeroporti di Roma

Driving strategy towards customer and business benefits

Affin Bank

Affin Bank

Delivering outstanding experiences and optimizing business performance

Aioi Nissay Dowa Insurance

Aioi Nissay Dowa Insurance

Treating customers as valued guests with an end-to-end cloud solution

Alight Solutions

Alight Solutions

Alight Solutions elevates highly personalized interactions worldwide

Alinta Energy

Alinta Energy

Leading the way in energy customer care

American Heart Association

American Heart Association

Driving innovation and cost savings with a custom cloud solution

Anglicare Sydney

Anglicare Sydney

Improving staff and client experience with Genesys Cloud

Arvato

Arvato

Gaining an edge with a cloud-first strategy

Arvig

Arvig

Unlocking business value with customer journey management

Atomy

Atomy

Accelerating global expansion with cloud

Auto Trader

Auto Trader

Boosting the UK’s largest digital automotive marketplace with cloud contact center transformation

B&O Service

B&O Service

German housing leader gains much-needed reliability and scalability

BAC

BAC

Boosting efficiency with digital channels

Banco Bolivariano

Banco Bolivariano

Omnichannel chatbot enhances customer-centricity

Banco Solidario

Banco Solidario

Crafting a better experience across channels

BancoEstado

BancoEstado

Boosting customer satisfaction and productivity with a cloud solution

Bank Millennium

Bank Millennium

Standing up to every challenge

Bankaya

Bankaya

Bankaya improves contact rate and account recovery

BARMER

BARMER

BARMER builds a user-friendly digital front door

Benify

Benify

Boosting efficiency through unified CCaaS and Salesforce CRM

BetFlag

BetFlag

Agile customer management with a scalable cloud solution

Beyond Bank

Beyond Bank

Beyond Bank activates new AI capabilities to streamline call handling and improve service

Bitkub Exchange

Bitkub Exchange

Bridging the cryptocurrency gap with an all-in-one customer experience platform

Blibli

Blibli

Orchestrating a high-tech, high-touch online shopping experience

Bolsa de Valores de Colombia

Bolsa de Valores de Colombia

Omnichannel integration creates a premium customer experience

BPHA

BPHA

Building better customer and employee experiences with digital

Bright Horizons

Bright Horizons

Driving personal and business growth

CallPageboy

CallPageboy

Reinventing customer experience in the cloud

Canadian Red Cross

Canadian Red Cross

Connecting the nonprofit donation journey

Carestream Dental

Carestream Dental

Delighting customers and engaging employees

CarGarantie

CarGarantie

Customer-centric all the way

Carglass

Carglass

Improving the customer experience and boosting profits

CarTrawler

CarTrawler

Fueling the world’s leading B2B ground travel platform

Cathay logo

Cathay Pacific

Cathay

Cegid

Cegid

Cloud deployment assures client focus and employee safety

Cielo

Cielo

Redesigning the contact center for business growth

City of Clearwater

City of Clearwater

Zero staff attrition since implementing Genesys Cloud

Co-op Group

Co-op Group

Accelerating business transformation

Coca-Cola Bottlers’ Sales and Services logo

Coca-Cola Bottlers’ Sales and Services

Quenching the thirst for innovation

Company Nurse

Company Nurse

Better experiences and ROI with composable CX

Conrad Electronic

Conrad Electronic

Fast cloud rollout supports personalized customer service

ConTe.it

ConTe.it

Fast tracking
time to value

DenizBank Financial Services Group

DenizBank Financial Services Group

Building proactive banking models

Dental Axess

Dental Axess

AI-powered visibility and collaboration

Deutsche Glasfaser

Deutsche Glasfaser

Connecting the country through digitization and broadband

Digicall Assist

Digicall Assist

Delivering superior CX at the roadside

Digital Dialog

Digital Dialog

Achieved ROI in three months

DKV

DKV

Omnichannel customer service at its best

DNB

DNB

Digital-first banking in critical times

Dolfi1920

Dolfi1920

Pushing passenger experiences to new heights

eco24

eco24

Positioned for growth and innovation with cloud

Edenred Brazil

Edenred Brazil

Cloud contact center transforms customer service

Edenred Mexico

Edenred Mexico

Boosting business results through innovation

Eesti Energia

Eesti Energia

Achieving sustainability in the cloud

eFinancial

eFinancial

Redesigning the life insurance experience

Electrolux Group

Electrolux Group

Electrolux Group puts customer centricity and agent empowerment first

Eni Plenitude

Eni Plenitude

Frictionless customer-first care

Entel

Entel

Perfecting cognitive AI customer experience

Ethiopian Airlines

Ethiopian Airlines

Business transformation and continuity during a pandemic

Etraveli

Etraveli

Etraveli Group unifies contact centers, improving customer experience

Fanatics

Fanatics

Enhancing the fan experience for over 100 million sports enthusiasts

Farmers Mutual Group

Farmers Mutual Group

Delivering exceptional experiences from the comfort of home

FCT

FCT

Invested in superior customer experience

FE CREDIT

FE CREDIT

Fast, easy lending to millions of unbanked customers

Fibrus Networks

Fibrus Networks

Matching high-speed broadband services with digital-first customer care

Field Management Ireland

Field Management Ireland

Matching hot leads with top performers

FirstCare

FirstCare

Building top-class HR support services

Fonterra

Fonterra

Personalization, innovation and agility with cloud technology

Fremtind Service

Fremtind Service

Steering toward innovation in the public transport sector

Global Payments

Global Payments

Global Payments gains service efficiency and customer satisfaction with a cloud-based CX platform

Grupo Equatorial

Grupo Equatorial

Omnichannel CX leads to a 50% improvement in first-call resolution

Grupo Sabin

Grupo Sabin

Bot-blended regional services with a personal touch

Grupo Vanti

Grupo Vanti

Digital transformation provides a 360-degree view

GSG

GSG

Displaying the way to higher engagement, better experience and greater revenue

Heineken Mexico

Heineken Mexico

Transforming the customer and employee experience

Helpline

Helpline

Empowering remote work and digital innovation

Hexaware

Hexaware

60% of calls are fully automated

Home Office

Home Office

Putting empathy at the heart of UK public services

Housing Direct

Housing Direct

Swapping IT complexity for autonomous customer experience innovation

Humm Group

Humm Group

Scaling CX operations with one consolidated system

Ilumno

Ilumno

Transforming online higher education through the cloud

Independent Health

Independent Health

Empowering a member-first culture

Inter

Inter

Setting new service standards

IONOS

IONOS

Growing revenue with seamless, personalized journeys

JPIMedia

JPIMedia

Bringing cloud innovation to advertising

King Price Insurance

King Price Insurance

48% lower total cost of ownership with Genesys Cloud

Kiwibank

Kiwibank

Aligning AI-driven efficiency, productivity and financial benefits to brand values

Legrand

Legrand

Adapting service for all buying journeys

Lenovo

Lenovo

Creating an exceptional customer experience with unified omnichannel systems

Leroy Merlin

Leroy Merlin

Full control, flexibility and scalability in the cloud

Lighthouse Works

Lighthouse Works

Lighthouse Works focuses on experiences to build its “double bottom line”

Localsearch

Localsearch

Empowering business continuity in a crisis

Lowell Norway

Lowell Norway

Perfecting credit management services

Lyreco Group

Lyreco Group

Building the business around customers

M&T Bank

M&T Bank

M&T Bank

Matmut

Matmut

Building loyalty among policyholders

Maxicare

Maxicare

Enhancing customer experience and improving agent productivity in healthcare

Maximus

Maximus

Transforming global BPO operations

Metergy

Metergy

Making changes for maximum impact

Missouri Department of Social Services

Missouri Department of Social Services

Transforming customer experience with digital engagement

Modivcare

Modivcare

$17 million cost savings and rising

Multilaser

Multilaser

Reaching a new level of customer service

Narayana Health

Narayana Health

Narayana Health achieves greater patient care and operational efficiency

National Domestic Violence Hotline

National Domestic Violence Hotline

Transforming service to survivors and enabling workforce mobility through cloud and AI innovation

Naturgy logo

Naturgy

Naturgy optimizes its customer experience, tripling its Net Promoter Score

NatWest Group

NatWest Group

Enhancing customer experience with digital

Nestlé

Nestlé

Future-proof cloud migration

Newcastle Greater Mutual Group

Newcastle Greater Mutual Group

Reducing agents’ cognitive workloads

Nexon Asia Pacific

Nexon Asia Pacific

Transforming a workforce for the digital age

Next

Next

Fine-tuning AI for natural speech

Northumbrian Water

Northumbrian Water

Booting employee experience and operation efficiency

NSPCC

NSPCC

Protecting millions of children from abuse

NSW Department of Communities and Justice

NSW Department of Communities and Justice

Agile cloud solution empowers agents to provide same-day customer outcomes

Nuuday

Nuuday

Digital CX innovation at scale

O.phon

O.phon

Processing support requests 64% faster

O2E Brands

O2E Brands

From ordinary to exceptional customer experience

Odity

Odity

Setting new standards in customer experience for over 130 premium brands

PagBank

PagBank

PagBank provides first-class support faster — with a 25% drop in AHT

PATLive

PATLive

Resetting for remote customer experience management

Paul Hartmann

Paul Hartmann

Cloud enables cross-border contact center communication

Pihlajalinna

Pihlajalinna

Putting patient needs first

Pluxee

Pluxee

Personalizing customer care

Pluxee Romania

Pluxee Romania

95% of all chat conversations are resolved using a Genesys bot

Presbyterian Healthcare Services

Presbyterian Healthcare Services

Managing from a distance

Probe Group

Probe Group

Transforming customer and employee experience

Prvidr

Prvidr

Relentless pursuit of service excellence

PureGym

PureGym

PureGym solves peak demand challenges with digital and AI

QBE

QBE

QBE ignites customer experience evolution with Genesys Cloud

Quicken

Quicken

Meeting all customer experience needs with a flexible, scalable cloud solution

Rabobank

Rabobank

Pioneering conversational banking

Rainmaker

Rainmaker

Rainmaker leverages integration for greater sales and service success

RedSalud

RedSalud

Reduced contact center costs by 30%

Refuge

Refuge

Rebuilding lives, removing fear

Round Room

Round Room

Mobile retailer transforms operations with an all-in-one cloud platform

Sage France

Sage France

Empowering digital superheroes

Sales-Hub

Sales-Hub

Digital tools enable a human touch — and boost revenues 20% — for Sales-Hub

SBI logo

SBI Securities

Winning in high-stakes financial markets

Schneider Electric

Schneider Electric

Transforming customer experience while optimizing operational efficiency worldwide

Security Bank

Security Bank

Crafting better banking journeys with omnichannel experiences

See Tickets

See Tickets

Ticketing leader transforms service with AI

Service NSW

Service NSW

There during the toughest times

Seyco

Seyco

Digital transformation and innovation reshape collection model

Siam Commercial Bank

Siam Commercial Bank

A blend of technology and human touch enabled Siam Commercial Bank to cut repeat calls by 50%

Sicredi

Sicredi

Brazilian bank invests in cloud contact center for scalability and innovation

Siemens Healthineers

Siemens Healthineers

Harmonizing customer experience around the globe

Singapore Airlines

Singapore Airlines

Personalizing the online travel experience

SITA

SITA

Contact center innovation sees productivity take off

Somerset Council

Somerset Council

Putting customers first by unifying five separate service organizations and empowering frontline teams

Spark

Spark

Sparking a better customer experience

Stanley Steemer

Stanley Steemer

Removing deep-down experience inhibitors

State of Iowa

State of Iowa

Elevating the resident experience with AI

Stater N.V.

Stater N.V.

Stater connects data for more personalized experiences

SV Gruppe

SV Gruppe

Accelerating the digital future

Swisscom

Swisscom

Delivering on innovative ideas and a passion for customer experience

TechStyleOS

TechStyleOS

Native digital shopping by design

Telefoonaanname.nl

Telefoonaanname.nl

Maintaining strong client connections with cloud

The University of Texas Rio Grande Valley

The University of Texas Rio Grande Valley

Putting student well-being first

ThunderNet

ThunderNet

ThunderNet boosts agent productivity and customer satisfaction by 60%

Tokio Marine Management Australasia

Tokio Marine Management Australasia

Delivering superior customer experience with leading cloud technology

Tokopedia

Tokopedia

Winning the hearts of customers and sellers across thousands of islands

TOT Public Company

TOT Public Company Limited

Embracing the power of cloud and AI

TSB Bank

TSB Bank

Enabling a cloud-powered future

Tuhu

Tuhu

Revving up a great customer and employee experience

Twiddy & Company

Twiddy & Company

Making vacations even more memorable

Unisys

Unisys

Unisys enhances client experiences on a global scale with Genesys Cloud

UNITEC

UNITEC

Going digital to provide an omnichannel experience

Universal Assistance

Universal Assistance

Omnichannel innovation and high-quality service in critical times

Uplift Inc.

Uplift Inc.

Creating memorable vacations

Utilita

Utilita

Finding self-service success

Utility Warehouse

Utility Warehouse

Delivering on the promise of personalization

Vaillant

Vaillant

Accelerating integration. Enhancing satisfaction.

VIPKid

VIPKid

Transforming online education experiences

Vivo

Vivo

Cognitive interaction improves customer experiences

Vodafone

Vodafone

AI-based unified digital messaging amplifies the customer experience

Western Governors University

Western Governors University

Personalizing the student learning experience

Western Sydney University logo

Western Sydney University

Western Sydney University transforms communication in the cloud

Westpac logo

Westpac New Zealand

Building an elite services company

Woolworths

Woolworths

Conversational AI ingenuity

Woolworths Finance Shared Services

Woolworths Finance Shared Services

Blended cloud and RPA transformation

Woolworths New Zealand

Woolworths New Zealand

Retail giant unlocks growth with cloud

Xerox

Xerox

Achieving ambitious business outcomes faster

Xiaomi Corporation

Xiaomi Corporation

A global deployment to deliver consistent experiences

Youse logo

Youse

Digital insurance brings democratization of protection to the Brazilian market

No results found.

Try a different set of filters or keywords.