Genesys Cloud Trust Center
Global compliance and attestations to help meet your regulatory obligations
Navigating global regulatory compliance is challenging. Choosing the right partner can make it easier. We continually invest to stay aligned with evolving regulatory requirements and compliance standards enacted around the world to help support your compliance needs.
We’ve helped companies around the globe meet their regulatory and compliance needs while moving to the Genesys Cloud™ platform.
We maintain key certifications for regulated industries including healthcare, financial services and public sector.
We align with industry security and control frameworks to help streamline your audit and compliance needs.
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The Digital Operational Resilience Act (DORA) is a European Union (EU)-wide regulatory framework aimed at enhancing the digital operational resilience of financial service institutions (FSIs) operating within the EU. In recognizing the role of Genesys as an ICT third-party service provider of potentially critical services, our goal is to offer clarity on our approach and demonstrate how we effectively maintain the continuity and security of our services.
Explore our comprehensive set of compliance offerings to help your organization comply with national, regional and industry specific requirements.
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Genesys is committed to ensuring our artificial intelligence (AI) technology is responsible and fair. Genesys follows strict AI ethics guidelines by applying AI with a purpose, adhering to data standards and addressing bias.
Concerns about the ethical use or development of AI systems or tools at Genesys may be reported through the Genesys Compliance Speak Up line, available 24 hours a day, 7 days a week. This line is accessible at www.genesys.ethicspoint.com and allows for anonymous reporting to the extent permitted by law.
Reports may also be made by telephone in the US and Canada at +1 (855) 260- 7436. Telephone numbers for other global locations are available at www.genesys.ethicspoint.com.
Genesys strictly prohibits any form of retaliation. We do not retaliate against an individual for reporting a concern in good faith, even when no evidence is ultimately found to substantiate the report, or an individual who participated in an investigation.
