Resources are available for those migrating from Avaya to Genesys. Learn More


The CAIQ is an industry-accepted way to document what security controls exist in our SaaS solutions, providing security control transparency through compliance with the Cloud Controls Matrix. This aids cloud customers in gauging the security posture of prospective cloud service providers and determining if their cloud services are suitably secure.

Certification type

Controls application, technological controls attestation


Pan industries

Territorial applicability/relevance

Globally recognized


Genesys Cloud CX