CSA CAIQ

The CAIQ is an industry-accepted way to document what security controls exist in our SaaS solutions, providing security control transparency through compliance with the Cloud Controls Matrix. This aids cloud customers in gauging the security posture of prospective cloud service providers and determining if their cloud services are suitably secure.

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Certification type

Controls application, technological controls attestation

Industry/sector

Pan industries

Territorial applicability/relevance

Globally recognized

Product

Genesys Cloud

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.