DoD Impact Level (IL) 2

The U.S. Department of Defense (DoD) Cloud Computing Security Requirements Guide (SRG) provides the baseline security requirements used to assess the security posture of a cloud service offering. Cloud Service Providers (CSPs) supporting U.S. DoD customers are required to comply with these requirements.

Genesys Cloud CX has been granted a Provisional Authorization (PA) for DoD Impact Level 2 (IL2) from the Defense Information Systems Agency (DISA) leveraging Genesys’ FedRAMP Moderate Authorization. IL2 is for non-Controlled Unclassified Information (non-CUI), which includes all data cleared for public release, as well as some DoD private unclassified information not designated as CUI or critical mission data that requires some minimal level of access control.

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.