ENS | Genesys

ENS

The National Security Scheme (Esquema Nacional de Seguridad or ENS) applies to the entire Spanish Public Sector, as well as to suppliers that collaborate with the Administration. ENS offers a common framework of basic principles, requirements and security measures for the adequate protection of information and services. It ensures access, confidentiality, integrity, traceability, authenticity, availability and conservation of electronic data, information and services.

The ENS accreditation scheme has been developed by La Entidad Nacional de Acreditación (ENAC) in close collaboration with the Ministry of Finance and Public Administration and the National Cryptologic Centre (CCN).

Genesys Cloud was audited by an accredited independent assessor and has achieved ENS High Certification.

Genesys Cloud Services, Inc is listed as a certified company on the official website: https://gobernanza.ccn-cert.cni.es/certificados

+1.888.436.3797

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.