NIST SP 800-53 Privacy Control Baseline

NIST SP 800-53 Privacy Control Baseline is only applicable to our US-East-2 (Genesys Cloud FedRAMP region). NIST SP 800-53 provides a comprehensive set of privacy controls designed to ensure the responsible management of personally identifiable information (PII) within federal information systems. Its Privacy Control Baseline guides organizations in governing how PII is collected, used, retained, shared, and disposed of in accordance with applicable laws and regulatory requirements. Genesys Cloud supports customers seeking alignment with the NIST SP 800-53 Privacy Control Baseline by incorporating privacy governance, risk management practices, and lifecycle-oriented safeguards into its global security and compliance program.