Personalize the shopping experience with a connected journey.
Transform banking engagement with seamless experiences across channels.
Deliver on the promise of digital government.
Create secure, connected patient experiences at every touchpoint.
Intact Security conducted an audit (known as an assessment) as defined in the Australian Signals Directorate (ASD) Information Security Manual (ISM) and in accordance with the Genesys Cloud CX SOA. The ISM is developed with the principle of providing Australian Government agencies with a baseline of generic risks and controls associated with the storage and handling of security sensitive and classified information. This is designed to ensure consistency across agencies.
Certification type
Controls application, managerial controls
Industry/sector
Government
Territorial applicability/relevance
Australia
Product
Genesys Cloud CX
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
