Intact Security conducted an audit (known as an assessment) as defined in the Australian Signals Directorate (ASD) Information Security Manual (ISM) and in accordance with the Genesys Cloud SOA. The ISM is developed with the principle of providing Australian Government agencies with a baseline of generic risks and controls associated with the storage and handling of security sensitive and classified information. This is designed to ensure consistency across agencies.

Certification type

Controls application, managerial controls


Government and Public Sector

Territorial applicability/relevance



Genesys Cloud