Analyst Webinar

How Mid-Size Contact Centers are Adopting Cloud for Customer Service Transformation

The combined forces of digital transformation, customer experience and cloud-based contact center products herald a new day for mid-market contact centers.

Join this Genesys webcast to learn how mid-size contact centers transformed customer and agent experiences by moving to a cloud contact center tailored to meet the unique needs and preferences of their business, including: security, control, functionality and speed.

Industry leading analyst, Mary Wardley from IDC, will lead a panel of cloud technology leaders from Genesys discussing insights recently released in a joint report from IDC and Genesys.

  • Top Selection Criteria for Cloud Contact Center buyers in 2018
  • What it means to the overall organization to pursue a cloud-contact center solution
  • Drivers, benefits and challenges for adopting cloud contact centers
  • Global similarities and differences in cloud-contact center adoption for mid-size organizations

Meet the Speakers

Mary Wardley
Program VP
CRM Applications 

IDC

Abi Chandra
Cloud Technology Evangelist
Genesys

Janet Thalacker
Sr. Principal Strategic Business Consultant
Genesys

Bobbi Chester
Sr. Director
Product Marketing

Genesys

WATCH THE ON-DEMAND RECORDING!