Analyst Webinar

How Mid-Size Contact Centers are Adopting Cloud for Customer Service Transformation

The combined forces of digital transformation, customer experience and cloud-based contact center products herald a new day for mid-market contact centers.

Join this Genesys webcast to learn how mid-size contact centers transformed customer and agent experiences by moving to a cloud contact center tailored to meet the unique needs and preferences of their business, including: security, control, functionality and speed.

Industry leading analyst, Mary Wardley from IDC, will lead a panel of cloud technology leaders from Genesys discussing insights recently released in a joint report from IDC and Genesys.

  • Top Selection Criteria for Cloud Contact Center buyers in 2018
  • What it means to the overall organization to pursue a cloud-contact center solution
  • Drivers, benefits and challenges for adopting cloud contact centers
  • Global similarities and differences in cloud-contact center adoption for mid-size organizations

Meet the Speakers

Mary Wardley
Program VP
CRM Applications 


Abi Chandra
Cloud Technology Evangelist

Janet Thalacker
Sr. Principal Strategic Business Consultant

Bobbi Chester
Sr. Director
Product Marketing



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