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Connecting real stories to think and do business differently

S3 Ep. 6 Integral Care: Providing hope and healing through mental health education

November 16, 2020

Recent widespread social unrest and a global pandemic have placed a spotlight on mental health. Yet, it’s not a new subject....

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S3 Ep. 5 Company Nurse: Hesitation equals devastation

October 30, 2020

A split-second decision (or indecision) at a key moment has a lasting impact. Often, it’s the critical point between having or...

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S3 Ep. 4 Customers for life: Agents are central to building customer loyalty

October 6, 2020

Exceptional experiences don’t happen by accident. Businesses that deliver the best service for their customers live it —...

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S3 Ep.2 Aarde Cosseboom’s CX mission to enable better service

September 2, 2020

Aarde Cosseboom knows a thing or two about creating amazing customer experiences. In fact, he wrote the book on it. Drawing from...

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S3 Ep.1 James Hinchcliffe: How to Stay Driven

August 19, 2020

On a sunny day in May 2015, racing superstar James Hinchcliffe was taking some practice laps around the Indianapolis Motor...

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S2 Ep. 19 Leadership through crisis: Allyship in action

July 22, 2020

During his decades as a leader in the IT space, Don Neault has been fighting alongside those who face systemic oppression in the...

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S2 Ep.18 Leadership through crisis: Equity in action

July 15, 2020

Providing a sense of safety for your employees goes beyond an effective COVID-19 response. Long after the pandemic is behind us...

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S2 Ep. 17 Leadership through crisis: Empathy in Action™

July 8, 2020

From the wildfires that devastated Australia in January to the murder of George Floyd in May to the on-going global pandemic,...

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S2 Ep. 16 Leadership in crisis: Knowing where the battle should be

May 13, 2020

Dr. Woody Myers is no stranger to leading during times of fear and uncertainty. In 1985, he was appointed Indiana’s State...

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S2 Ep. 15 Intentional Humanity: The common thread for design, culture, and leadership

April 29, 2020

Steven Chaparro has been fascinated by structure and design since he was a child. At the age of five, he used a Bugs Bunny art...

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S2 Ep. 14 Architects of success: The Genesys Cloud story

April 15, 2020

Origin stories are always fascinating. Whether it’s how your favorite superhero was brought to life or how a prominent...

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S2 Ep.13 Genesys Cloud: Helping people should be an easy job

April 1, 2020

Robert Baden-Powell, founder of the scout movement, once said, “Leave this world a little better than you found it.”...

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S2 Ep.12 Beautiful wounds – The art of war and marketing

March 18, 2020

If you want to become the Chief Marketing Officer of a leading tech company, you can follow these three easy steps. First, become...

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S2 Ep. 11 Failure is just a moment in time

March 4, 2020

It’s said that superheroes aren’t born out of their circumstances; they develop as a result of how they respond and,...

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S2 Ep. 10 Technology + empathy = success: Rose-Hulman inspires tomorrow’s geniuses

February 19, 2020

Since the late 19th century, the Rose-Hulman Institute of Technology has been a leading educator in the fields of math and...

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S2 Ep. 9 Women in Tech: Walking the path unplanned

February 5, 2020

Even the best-laid plans can have unexpected outcomes. Learn how two exceptional leaders walked the unplanned path to find...

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S2 Ep. 8 Bold curiosity: Key attributes for a high-performing creative leader

January 22, 2020

“Never judge someone until you’ve walked a mile in their shoes.” Some might consider this phrase cliché, but it’s a...

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S2 Ep. 7 Holiday host highlight with Mari Yamaguchi

January 8, 2020

Ring in a new year and a new decade with the next behind-the-scenes interview with our “Take a Moment” hosts. In Part 2 of...

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S2 Ep. 6 Holiday host highlight with Nathan Bennett

December 18, 2019

Since the first episode of “Take a Moment,” you’ve heard from amazing and talented individuals across multiple professions...

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S2 Ep. 5 AI Ethics – An inside look at the future of artificial intelligence

December 4, 2019

What do you think of when you hear AI? If you have visions of "smart" but rogue death squad robots or flying autonomous cars,...

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S2 Ep. 4 Part 2: All in — Taking the leap

November 13, 2019

The right mix of emotional intelligence and understanding of competing forces in a geographical area are keys to being a leader...

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S2 Ep. 3 All in: Becoming change makers

October 30, 2019

Sitting on the sidelines won't make change happen. In this episode of “Take a Moment,” you’ll hear from a dynamic couple...

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S2 Ep. 2 Run towards the roar

October 16, 2019

Pastor Davey Blackburn has faced more tragedy in his mid-20s than most people do in a lifetime. In November 2015, returning from...

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S2 Ep. 1 CX Day in a world of customer experiences

October 2, 2019

Welcome to Season 2 of the “Take a Moment” podcast. Just in time for Global CX Day and Customer Appreciation Week, this...

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S1 Ep. 1 Greatest Fears – Birds and Elevators

April 3, 2019

Call center agents help customers in unexpected ways. At Medxcel an average day could involve saving someone trapped in an...

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S1 Ep. 2 Squad Goals – To Affinity and Beyond

May 22, 2019

Closing the gender gap and creating diversity among teams are hot-button topics in traditionally male-dominated industries like...

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S1 Ep. 3 Building your leadership armor

June 5, 2019

What separates someone as a leader over being just a manager — and how do you build a team that’s as strong as a suit of...

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S1 Ep. 4 Becoming leadership superheroes

June 21, 2019

What’s your superpower? What’s your Kryptonite? Would you rather battle one horse-sized duck or a 100 duck-sized horses?...

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S1 Ep. 5 CX Heroes save the day!

July 2, 2019

Not all heroes wear capes. Some heroes wear a headset and take calls to help people in need. This week on Take a Moment, hear...

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S1 Ep. 6 The show must go on – Finding relationship magic in ascots

July 17, 2019

Modern selling is evolving. Listening and taking the time to walk alongside your customers is valuable. For organizations,...

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S1 Ep. 7 Sails of success – Emotional intelligence to build the right experience

July 31, 2019

How do you react in a stressful situation? Do you go into panic mode or are you the calming influence? Great leaders are able to...

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S1 Ep. 8 Season Finale – Engineering soaring experiences

August 20, 2019

Play a round of golf at an airport, have a resort experience steps off the jet-way and find refuge from nature’s worst...

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