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Connecting real stories to think and do business differently

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S3 Ep. 6 Integral Care: Providing hope and healing through mental health education

November 16, 2020

Recent widespread social unrest and a global pandemic have placed a spotlight on mental health. Yet, it’s not a new subject....

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About the Show

About the show

The podcast that explores the essence of customer experience, creativity and company culture through stories with numerous accomplished professionals. Hosts Nathan Bennett and Mari Yamaguchi talk with great leaders about how they think, learn from their failures and inspire others to succeed. If you’re hungry for insightful, compelling — and often hilarious — stories from all walks of business life, take a moment with us.

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S3 Ep. 6 Integral Care: Providing hope and healing through mental health education

November 16, 2020

Recent widespread social unrest and a global pandemic have placed a spotlight on mental health. Yet, it’s not a new subject....

Listen now

S3 Ep. 5 Company Nurse: Hesitation equals devastation

October 30, 2020

A split-second decision (or indecision) at a key moment has a lasting impact. Often, it’s the critical point between having or...

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S3 Ep. 4 Customers for life: Agents are central to building customer loyalty

October 6, 2020

Exceptional experiences don’t happen by accident. Businesses that deliver the best service for their customers live it —...

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S3 Ep.2 Aarde Cosseboom’s CX mission to enable better service

September 2, 2020

Aarde Cosseboom knows a thing or two about creating amazing customer experiences. In fact, he wrote the book on it. Drawing from...

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S3 Ep.1 James Hinchcliffe: How to Stay Driven

August 19, 2020

On a sunny day in May 2015, racing superstar James Hinchcliffe was taking some practice laps around the Indianapolis Motor...

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S2 Ep. 19 Leadership through crisis: Allyship in action

July 22, 2020

During his decades as a leader in the IT space, Don Neault has been fighting alongside those who face systemic oppression in the...

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S2 Ep.18 Leadership through crisis: Equity in action

July 15, 2020

Providing a sense of safety for your employees goes beyond an effective COVID-19 response. Long after the pandemic is behind us...

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S2 Ep. 17 Leadership through crisis: Empathy in Action™

July 8, 2020

From the wildfires that devastated Australia in January to the murder of George Floyd in May to the on-going global pandemic,...

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S2 Ep. 16 Leadership in crisis: Knowing where the battle should be

May 13, 2020

Dr. Woody Myers is no stranger to leading during times of fear and uncertainty. In 1985, he was appointed Indiana’s State...

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S2 Ep. 15 Intentional Humanity: The common thread for design, culture, and leadership

April 29, 2020

Steven Chaparro has been fascinated by structure and design since he was a child. At the age of five, he used a Bugs Bunny art...

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S2 Ep. 14 Architects of success: The Genesys Cloud CX story

April 15, 2020

Origin stories are always fascinating. Whether it’s how your favorite superhero was brought to life or how a prominent...

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S2 Ep.13 Genesys Cloud CX: Helping people should be an easy job

April 1, 2020

Robert Baden-Powell, founder of the scout movement, once said, “Leave this world a little better than you found it.”...

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