Genesys 관련 뉴스

Q2 - 2024

TechTarget | 04/18/2024

Will AI replace customer service reps?
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Dynamic Business | 04/17/2024

Let’s Talk: How to future-proof your business in 2024
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IT Masters Mag | 04/16/2024

Mauricio García-Cepeda, VP and general director for Mexico of Genesys: “The country is eager to consume cloud”
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Relation Client Mag | 04/12/2024

With AI, customer experience faces a new technological dilemma
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Dynamic Business | 04/10/2024

Let’s Talk: How businesses are putting Generative AI to work
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Technology Decisions | 04/10/2024

Making sure your conversational AI measures up
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TechCentral.ie | 04/03/2024

Insight, Genesys take AI research into third phase
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The Medical Republic | 04/03/2024

Genesys patient cloud platform integrates with Epic
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CX Today | 04/01/2024

The Top Contact Center Vendors to Consider in 2024
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CX Today | 04/01/2024

The Top Conversational Intelligence Vendors for 2024
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Q1 - 2024

Channel Futures | 03/26/2024

The Future of Collaboration Technology Requires Data Governance
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CX Today | 03/22/2024

Genesys and Salesforce Start to Onboard Customers for Their Joint CX Platform
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Líder Empresarial Magazine | 03/22/2024

How to improve the customer experience with Artificial Intelligence?
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CX Network | 03/22/2024

Harnessing advanced chat, custom GPTs and ethical AI for CX
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No Jitter | 03/21/2024

There’s a Revolution Coming for the Modern CX Stack
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IT Daily | 03/20/2024

Genesys and Epic partner for holistic patient experience
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CX Today | 03/20/2024

CCaaS Innovation Is Slowing Despite the GenAI Boom, Claims Juniper Research
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Customer Service Manager Magazine | 03/19/2024

Supporting All Talent to Thrive This Neurodiversity Week
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TechFinitive | 03/14/2024

Daniel Bailey, SVP & Regional Sales Leader EMEA, Genesys: “The world around brands is evolving faster than it ever has”
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DPL News | 03/13/2024

Genesys will deploy its Cloud platform in the AWS region in Mexico in 2025
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CIO | 03/13/2024

Genesys appoints new General Director in Mexico
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HR Leader | 03/13/2024

Why a ‘people-centric’ approach could be what your business needs to thrive
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The Economic Times | 03/12/2024

Here’s how Genesys is leading the way in transforming customer experience
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The Gloss | 03/08/2024

These Are The Best Workplaces for Women in 2024
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Dime | 03/05/2024

How will contact center operations change when generative AI is introduced?
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TechTarget | 02/29/2024

7 tech jobs IT pros can use to help the environment
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NODE | 02/27/2024

Avoiding AI Over-complexities in 2024
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CX Today | 02/21/2024

Customer Journey Orchestration: Features, Examples, & Predictions
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Forbes | 02/20/2024

The Top 4 Trends That HR Leaders Should Embrace In 2024
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Retail Touchpoints | 02/16/2024

How Retailers Can Use AI to Improve Customer Experience and Build Trust
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Saudi Gazette | 02/15/2024

Genesys CEO outlines growth strategies and tech trends driving expansion in Saudi Arabia
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No Jitter | 02/09/2024

AI and CX Lead the Way for Best of Enterprise Connect
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CX Today | 02/09/2024

The Best Customer Experience Analytics Tools for 2024
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Yahoo Finance | 02/08/2024

Enterprise Connect 2024 Announces Finalists for Best of Enterprise Connect Industry Awards
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Speech Technology Mag | 02/07/2024

2024 State of AI in the Speech Technology Industry: GenAI-Fueled Speech Analytics Enable Real-Time Results
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Dynamic Business | 02/06/2024

Unveiling our top customer feedback tools for SMEs
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AIThority | 01/25/2024

In 2024 AI Is Not Our Deus Ex Machina
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Information Week | 01/24/2024

What I Learned as CEO for a Day at a Global Tech Company
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Forbes | 01/24/2024

Making Marketing Better: How Values Are Disrupting Demographics
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TechTarget | 01/23/2024

10 business sustainability trends for 2024
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Fortune | 01/23/2024

Keith Rabois on Miami, ‘pirate’ founders, and Stanford’s irrelevance to Silicon Valley
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CX Today | 01/22/2024

Genesys to Roll Up Radarr Technologies and “Unify CX Like Never Before”
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Forbes | 01/10/2024

Cultivating A Unique Brand Identity: How Independent Retailers Can Stand Out In A Crowded Market
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No Jitter | 01/08/2024

What’s Coming in 2024: Voice for CX is Dying. Long Live Digital Engagement.
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Inside Big Data | 01/03/2024

Big Data Industry Predictions for 2024
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AIThority | 01/03/2024

Experts Discuss HR & Future Of Work Predictions For 2024
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Q4 - 2023

WorkLife | 12/30/2023

‘May have had ugly, historical origins’: 10 words DE&I experts want ditched
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Future of Work | 12/29/2023

Genesys Cloud Platform Authorized for StateRAMP Cybersecurity
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The Customer | 12/28/2023

Genesys Cloud Secures StateRAMP Approval, Unlocks AI-Powered Citizen Experiences
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No Jitter | 12/28/2023

The Year That Was In: Customer Experience and Contact Center
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CX Scoop | 12/22/2023

Genesys Secures StateRAMP Authorization to Advance Government Services
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Private Banker International | 12/21/2023

Private banking and AI in 2024: best of friends?
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Forbes | 12/18/2023

15 Customer Experience Predictions For 2024
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The Culture of Leadership podcast | 12/18/2023

Corporate Activism, Social Responsibility, and Inclusivity in the Corporate Sector
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Forbes | 12/15/2023

The Hottest Workplace Trend Heading Into 2024: The Robots Are Invading
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CX Today | 12/14/2023

Genesys Celebrates Several New CCaaS Milestones
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Information Age | 12/13/2023

How insurtech is using artificial intelligence
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The Customer | 12/08/2023

5 CX Horizon Trends to Harness Today
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Forbes | 12/04/2023

Return-To-Work Policies Must Consider Employees’ Needs
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My Customer | 12/01/2023

Look beyond the horizon to gain a competitive CX advantage
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CSO Futures | 11/27/2023

Genesys CSO Bridgette McAdoo on transparency and building trust between NGOs and companies
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Forbes Japan | 11/26/2023

CX is merging with AI and accelerating its evolution. The key to success is “EX”
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CX Today | 11/24/2023

eir ‘transforming’ Customer Experience with Genesys
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Finance Derivative | 11/23/2023

Q&A: Enhancing the employee experience in the banking sector
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CX Today | 11/22/2023

Alorica Leverages Genesys AI to Map and Solve Customer Pain Points
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Channel Futures | 11/22/2023

10 New Channel Offerings: Cisco, Genesys, Aruba, More
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Channel Futures | 11/15/2023

Generative AI Can Help Deliver Exceptional CX
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Cloud Computing Insider | 11/15/2023

“CX Cloud from Genesys and Salesforce” is launching
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Fortune | 11/10/2023

CEOs defend corporate ‘purpose’ amid ESG backlash: ‘We can’t let purpose get rebranded into woke capitalism.’
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No Jitter | 11/07/2023

Generative AI: The Topic of Conversation in UCaaS and CCaaS
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Fortune | 11/06/2023

Execs are rethinking how to weigh in on social issues in the face of economic headwinds
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CX Network | 11/06/2023

5 times APAC travel brands used tech to improve CX
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Digitalisation World | 11/06/2023

NTT DATA UK&I collaborates with Genesys to transform customer experiences for eir Ireland
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Forbes | 11/03/2023

4 Tips For Seamlessly Integrating AI Partnerships Into Your Human-First Workflow
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Digitalisation World | 11/01/2023

How data and large language models are revolutionising business interactions
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CX Today | 10/31/2023

Industry Analysts on the Downturn In CCaaS Growth & How Vendors Might React
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Edge | 10/27/2023

New cloud on the block
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Channel Futures | 10/26/2023

For IT Purchasers, Defining AI Is the Start of a Journey
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CX Today | 10/23/2023

The Genesys-AWS Partnership Is Starting to Heat Up
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VentureBeat | 10/19/2023

5 Ways to Rein in Data Center Consumption in 2024
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Contact Center Pipeline | 10/18/2023

Flying Through the Turbulence
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Security Middle East | 10/12/2023

Genesys announces first Middle East Genesys Cloud region in the United Arab Emirates
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CX Today | 10/11/2023

Kore.ai Releases a Conversational IVR for the Genesys Cloud Platform
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Fast Company | 10/08/2023

Embracing some negative character traits can help you succeed at work. Here’s how
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No Jitter | 10/05/2023

What You Should Know About AI and Knowledge Management in the Contact Center
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Fast Company | 10/03/2023

5 elements to maintaining consumer trust in today’s experience economy
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Destination CRM | 10/02/2023

AI Undergoes a Contact Center Expansion
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CX Today | 10/02/2023

20 Use Cases for Generative AI In Customer Service
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Q3 - 2023

Forbes | 09/29/2023

A Look At How Genesys And Lighthouse Works Joined Forces To ‘Level The Playing Field’ For Every Blind Person
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The Economist | 09/28/2023

Customer service is getting worse—and so are customers
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Future of Work News | 09/27/2023

New AI-Enhanced Customer Experience and Relationship Solution by Genesys and Salesforce
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Digital Bulletin | 09/19/2023

Building the workplace of tomorrow
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TMC Customer | 09/14/2023

CUSTOMER Magazine Announces Recipients of the 2023 Customer Experience Innovation Awards
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CX Today | 09/13/2023

The CX Cloud from Genesys and Salesforce Is a Gamechanger. Here’s Why
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Fortune | 09/12/2023

One of Elon Musk’s favorite video games taught him the ‘life lesson’ that ‘empathy is not an asset.’ It’s the opposite of what most CEOs preach
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CardRates.com | 09/07/2023

Genesys Offers Cloud-Based Solutions and AI Tools To Help Banks Improve Customer Experience
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CX Today | 09/06/2023

Genesys and Salesforce Announce a Joint Platform for CCaaS and CRM
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Forbes | 09/05/2023

The Evolution And Future Of The HR Leader
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Forbes | 09/04/2023

National Domestic Violence Hotline Turns To Technology Collaboration To Modernize
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CX Today | 08/31/2023

The Genesys Cloud Platform Surpasses One Million Users
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Destination CRM | 08/31/2023

The Best Contact Center Infrastructure: The 2023 CRM Industry Leader Awards
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CXO Today | 08/28/2023

Empowering Customer Experiences: Unleashing Generative AI for Personalized Engagement and Empathy
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CXM Magazine | 08/27/2023

Bridging the empathy gap with customer experience automation
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industrie-mag | 08/26/2023

Schneider Electric relies on Genesys to transform its customer experience
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No Jitter | 08/22/2023

Conversations in Collaboration: Genesys’ Brett Weigl on How Generative AI Can Assist Contact Centers
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Digital Business | 08/21/2023

Employee Experience: New standards in measuring user experiences
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Journal Du Net | 08/18/2023

The customer experience must enter a new era
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TechTarget | 08/17/2023

Genesys offers workforce management tool to measure EX
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Dynamic Business | 08/17/2023

3 essential truths to a responsible generative AI strategy
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CX Today | 08/15/2023

Lighthouse Works and Genesys Collab Generates 25% of New U.S. Jobs for Blind People
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CBS News | 08/10/2023

When he went blind, he worried he couldn’t be there for his daughter. Now, they work together.
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CX Today | 08/09/2023

Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2023
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Relation Client Mag | 08/07/2023

6 innovations around generative AI that punctuated the first half of 2023
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VentureBeat | 08/05/2023

Protecting data in the era of generative AI
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CX Today | 08/03/2023

10 Fascinating Enterprise Contact Center Solutions That Impress In Their Innovation
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CX Today | 07/26/2023

Is This the Beginning of the End for NPS?
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Digitalisation World | 07/25/2023

Harnessing the power of experience orchestration
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No Jitter | 07/24/2023

Experience Index: A New Way to Measure CX Journeys
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Contact Center Pipeline | 07/20/2023

The Need to Make the Best Customer Connections
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The Futurum Group | 07/20/2023

GSG Elevates EX and CX With the Use of Workforce Engagement Management
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Speech Technology Magazine | 07/14/2023

Speech Analytics Can Help Steer Chatbot Interactions
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TechTarget | 07/10/2023

Genesys Cloud gets FedRAMP certified for government use
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Climate Champions podcast | 07/10/2023

Bridgette McAdoo, VP & Chief Sustainability Officer, Genesys – Episode 142
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CX Today | 07/07/2023

Genesys Cloud Bags FedRAMP Authorisation
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Contact Center Pipeline | 07/06/2023

The Need to Make the Best Customer Connections
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CX Today | 07/05/2023

Insurance Firms Are Changing, and Genesys Is Thinking Ahead
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Women We Admire | 07/03/2023

The Top 50 Women Leaders of Washington for 2023
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Q2 - 2023

Call Centre Helper | 06/30/2023

Genesys Recognized as No. 1 Worldwide Growth Leader
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Computer News Middle East | 06/28/2023

Orchestrate the future
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Relation Client Mag | 06/26/2023

“We have sought to globalize our approach”
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CX Today | 06/23/2023

The G2 Enterprise Grid Report for Contact Center, Summer 2023: A Rundown
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My Customer | 06/21/2023

Rethink the CX tech stack to drive customer-led growth
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Fast Company | 06/20/2023

When consumers raise the bar: Meeting high customer expectations in a tight economy
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CX Today | 06/20/2023

Genesys Unveils Its Experience Index, a New Approach to Measuring Customer Experiences
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Digitalisation World | 06/19/2023

Genesys unveils expanded relationship with AWS and new Genesys Cloud innovations
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Harvard Business Review | 06/16/2023

What Smart Companies Know About Integrating AI
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Digital Bulletin | 06/15/2023

Unlocking the power of experience orchestration
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My Customer Magazine | 06/14/2023

Orchestrating exceptional CX
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CX Today | 06/13/2023

CX in the Public Sector Case Study: Genesys and Northern Beaches Council
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Customer | 06/09/2023

Genesys Utilizes Generative AI to Create New Value for Customers
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Dash Network | 06/07/2023

CX Customer Wins for Vonage, SAP Emarsys, Twilio, Concentrix Brazil, and Genesys
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CIO | 06/02/2023

Sodexo BRS transforms its customer service around a common base
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CX Today | 05/31/2023

86% of Consumers Say a Company Is Only as Good as Its Service
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CMS Wire | 05/25/2023

AI-Enhanced Contact Center Platforms for World-Class Customer Service
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The Customer | 05/25/2023

Provide the Personalization Customers Actually Want
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Intelligent CIO | 05/22/2023

Genesys: How to eliminate bad customer experiences and build customer loyalty
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No Jitter | 05/19/2023

Genesys Expands into the EX space
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Channel Futures | 05/17/2023

Genesys’ New AI-Powered Employee Experience Solution
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Fast Company | 05/16/2023

19 digital marketing solutions to boost brand content and loyalty
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UC Today | 05/15/2023

Genesys Launches Employee Experience Platform
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No Jitter | 05/12/2023

Automating the Right Knowledge to Deliver Great Customer Experiences 
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CX Today | 05/03/2023

Who Leads the Workforce Engagement Management Space? QKS Reveals Its Findings
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CX Today | 04/24/2023

Top Trends In Workforce Optimization – CX Today Roundtable
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it-daily | 04/22/2023

Commentary on the open letter on AI
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AiThority | 04/21/2023

AiThority Interview with Brett Weigl, SVP and GM, Digital, AI and Journey Analytics at Genesys
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CXM Magazine | 04/21/2023

Put personalisation at the heart of digital transformation
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Dash Network | 04/19/2023

New Genesys Data Shows High Consumer Expectations but Lagging Digital Transformation
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Sky News | 04/18/2023

Unemployment rate grows, the rise of AI and the future of digital currencies
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Wall Street Journal | 04/14/2023

You Can Reward a Customer-Service Rep With a ‘Coffee,’ a ‘Spa Day’ or a ‘Goldfish’
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Forbes | 04/12/2023

How Focusing On Managers And Onboarding Can Improve Employee Retention
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CX Scoop | 04/05/2023

Lack of Personalization and Poor Experiences Crush Customer Loyalty, Report Reveals
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Marktforschung.de | 04/04/2023

“We live in an experience economy”
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TechTarget | 04/04/2023

AI takes center stage in the future of contact centers
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La Revue Du Digital | 04/03/2023

Call centers transformed at Sodexo for Benefits and Rewards Services
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Q1 - 2023

Fortune | 03/29/2023

CEOs are facing uncertainty head-on
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CX Today | 03/28/2023

Genesys Launches ‘Industry First’ Free CCaaS Trial
Genesys 관련 뉴스 [customgrid post_col="12" post_gutter="0px" post_sort="DESC" post_sort_by="meta_value" mq_compare="%3E%3D" pull_content="yes" post_type="inthenews" meta_key="news_date" pull_language="en" mq_key="news_date" mq_value="sub_year-2"]

Channel Futures | 03/28/2023

Genesys Launches New Service to Simplify Rapid CX Innovation for SMBs
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Voi.id | 03/28/2023

Genesys Launches CX’s Genesys Cloud Satellite In Jakarta, Hong Kong, And Paris
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Le Mag IT | 03/27/2023

In search of low-cost, open, and energy-efficient generative AI
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CX Scoop | 03/23/2023

Genesys and Acqueon Join Forces to Help Businesses Drive Revenue and Compliance
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Forbes | 03/17/2023

12 Tips To Help Employers Offer The Best Salaries And Employee Benefits Packages
Genesys 관련 뉴스 [customgrid post_col="12" post_gutter="0px" post_sort="DESC" post_sort_by="meta_value" mq_compare="%3E%3D" pull_content="yes" post_type="inthenews" meta_key="news_date" pull_language="en" mq_key="news_date" mq_value="sub_year-2"]

CXM Magazine | 03/10/2023

The importance of mentorship at every stage of CX career development
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Voi.id | 03/07/2023

Adoption Of Cloud Technology From Genesys, Blibli Presents A Personalized Shopping Experience
Genesys 관련 뉴스 [customgrid post_col="12" post_gutter="0px" post_sort="DESC" post_sort_by="meta_value" mq_compare="%3E%3D" pull_content="yes" post_type="inthenews" meta_key="news_date" pull_language="en" mq_key="news_date" mq_value="sub_year-2"]

No Jitter | 03/06/2023

Orchestrate Customer Experience: Genesys is the Conductor
Genesys 관련 뉴스 [customgrid post_col="12" post_gutter="0px" post_sort="DESC" post_sort_by="meta_value" mq_compare="%3E%3D" pull_content="yes" post_type="inthenews" meta_key="news_date" pull_language="en" mq_key="news_date" mq_value="sub_year-2"]

Fast Company | 03/03/2023

The resolution revolution: Personal growth resolutions for every type of leader
Genesys 관련 뉴스 [customgrid post_col="12" post_gutter="0px" post_sort="DESC" post_sort_by="meta_value" mq_compare="%3E%3D" pull_content="yes" post_type="inthenews" meta_key="news_date" pull_language="en" mq_key="news_date" mq_value="sub_year-2"]

AV Magazine | 03/01/2023

Five ways AI can aid human connection and collaboration
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Forbes | 02/15/2023

Throw Out The Taboo: How To Have Honest, Transparent Salary Discussions
Genesys 관련 뉴스 [customgrid post_col="12" post_gutter="0px" post_sort="DESC" post_sort_by="meta_value" mq_compare="%3E%3D" pull_content="yes" post_type="inthenews" meta_key="news_date" pull_language="en" mq_key="news_date" mq_value="sub_year-2"]

CX Today | 02/13/2023

CX Travel Case Study: Genesys and SITA
Genesys 관련 뉴스 [customgrid post_col="12" post_gutter="0px" post_sort="DESC" post_sort_by="meta_value" mq_compare="%3E%3D" pull_content="yes" post_type="inthenews" meta_key="news_date" pull_language="en" mq_key="news_date" mq_value="sub_year-2"]

No Jitter | 02/10/2023

Contact Centers, AI, Security Highlight Best of Enterprise Connect Finalists
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Climate Confident | 02/01/2023

From Bronze to Gold: Bridgette McAdoo’s Climate Success Story at Genesys
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Varindia | 01/30/2023

Women continue to scale new heights in tech leadership roles
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Fast Company | 01/23/2023

15 ways smaller brands can infuse philanthropy with their mission
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Times of India | 01/18/2023

Contact centre trends for 2023 to reduce costs and deliver personalised experience
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MSN | 01/12/2023

Ferrari welcome new team partner on board…and say farewell to another
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Fast Company | 01/11/2023

Investing in financial CX: The ROI of first-class customer experience in banking
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Q4 - 2022

CX Today | 12/23/2022

Most Innovative CX Vendors to Watch in 2023
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PR Week | 12/22/2022

Genesys names CMO
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Forbes | 12/14/2022

7 Customer-Experience-Related Predictions For 2023
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IDG Connect | 12/13/2022

C-suite career advice: Eva Majercsik, Genesys
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Medium | 12/07/2022

Disability Inclusion In The Workplace: Eric Thomas Of Genesys On How Businesses Make Accommodations For Customers and Employees Who Have a Disability
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Fast Company | 12/01/2022

Your customer experience model has a problem—your employee experience is the solution
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Wealth Professional | 11/22/2022

Customers want FIs to provide a more holistic experience
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CXM Today | 11/14/2022

Genesys Reveals Investment In CX Strategies Needed From Banks
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Diginomica | 11/03/2022

Virgin Atlantic reaches new heights with Genesys customer experience tech
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Inc. | 11/01/2022

Genesys named to Inc.’s Power Partner Awards
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Diginomica | 10/25/2022

Humanization – fueling customer service today and in the future
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Computer Weekly | 10/21/2022

Efficiency to empathy: Customer experience in cost-of living crisis
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CX Today | 10/17/2022

How do Contact Centres Use AI? Genesys Research Reveals All
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PRWeek | 10/12/2022

How companies can communicate climate innovations to a skeptical public
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HR Leaders | 10/05/2022

The Key to Driving Progress in DE&I
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VentureBeat | 10/03/2022

Genesys says Cloud AI Experience helps businesses listen to and understand customers
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VentureBeat | 10/03/2022

Genesys says Cloud AI Experience helps businesses listen to and understand customers
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Healthcare Digital | 10/01/2022

Using AI to shape the future of patient experiences
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Q3 - 2022

Fast Company | 09/26/2022

Is the Net Promoter Score dead?
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Built In | 09/19/2022

10 DEI Initiatives to Prioritize in the Workplace
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Forbes | 09/12/2022

Three Areas To Consider In Preparing For The Digital Operational Resilience Act (DORA)
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Spiceworks | 08/30/2022

3 Ways to Digitally Empower Your Customer Experience From Every Dimension
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Forbes | 08/26/2022

15 Essential Features Of A Tech Stack That Delivers A Great Customer Experience
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AIThority | 08/24/2022

Lessons We Can Learn From the Travel Industry’s Customer Service Woes
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C-Suite Conversations with Scott Milller | 08/21/2022

Achieving Functional Excellence
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Innovation and Leadership | 08/13/2022

Empathy in Action: How to Deliver Great Customer Experiences at Scale with Tony Bates
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TechTarget | 07/29/2022

AI chatbots don’t need to be sentient, they just need to work
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Fortune | 07/27/2022

Arianna Huffington’s Thrive teams up with Genesys to offer reset moments amid stressful times
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Q2 - 2022

Entrepreneur | 06/13/2022

Sustainability as a Matter of Corporate Strategy
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VentureBeat | 06/08/2022

Genesys brings more AI to boost customer service at contact centers
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TechTarget | 06/06/2022

Contact center orchestration features on tap from Genesys
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The Winning Zone | 05/16/2022

How a Culture of Empathy Can Enhance Your Company’s Bottom Line
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KMWorld | 05/02/2022

How brands win with an IoT-enabled customer experience
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Destination CRM | 05/02/2022

Sales Leaders Push for Measuring What Matters
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Genesys는 매년 100여 개국의 8,000개 이상의 기업에게 고객 충성도 향상과 비즈니스 성과 개선을 위해 최고의 고객 경험과 직원 경험을 제공하고 있습니다. Genesys는 #1 AI 기반 경험 오케스트레이션 플랫폼인 Genesys Cloud를 통해 모든 규모의 조직이 초개인화되며 공감하는 경험을 제공할 수 있도록 지원합니다. Genesys Cloud는 클라우드에서 탄생한 신뢰할 수 있는 통합 플랫폼으로 시기적절한 최상의 고객 경험을 제공하여 기업이 독보적인 성장을 이룰 수 있도록 합니다. 또한 워크포스 인게이지먼트를 강화하고 효율성 및 운영 개선을 촉진하여 성장의 가속화를 돕고 있습니다.

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