Q3 - 2024
CX Today | 09/02/2024
Early Users React to the Genesys and Salesforce Unified CCaaS-CRM Solution
Solutions Review | 08/30/2024
The Top Questions for Tech Leaders to Ask When Selecting an AI Solution
TechTarget | 08/29/2024
Salesforce and Genesys discuss CX strategy, coopetition
CX Today | 08/22/2024
Dear CX Vendors, It’s Time to Stop Saying “Channel of Choice”
Intelligent CIO | 08/21/2024
Genesys eyes Canada for growth
cmm360 | 08/19/2024
Genesys reduces emissions and strengthens AI ethics
Call Center Japan | 08/18/2024
Genesys Cloud Services to hold “Xperience Tokyo 2024” event for user companies
Call Center Japan | 08/18/2024
Productivity improvement achieved through cloud computing The key is “on-site” idea sharing measures
Digital Nation | 08/18/2024
Sumo Energy lands 12-point increase in customer experience metric
Digital Nation | 08/18/2024
Emerging AI use cases ideas from Western Sydney University
CX Today | 08/15/2024
Auto Trader: Lessons in Integrating a New CCaaS Platform
Mi3 | 08/15/2024
Genesys report unveils universal and distinctive generational dynamics in Australian and New Zealand customer service
Sustainability Magazine | 08/15/2024
Genesys: Innovating with AI and Cloud to make CX Sustainable
Digital Nation | 08/14/2024
Western Sydney University achieves 65 percent reduction in average call response time
Digital Nation | 08/12/2024
The importance of The Salvation Army delivering empathy at scale through its call centres
CXO Today | 08/09/2024
New Genesys Sustainability Report Highlights More Than 10% Organic Reduction in Emissions Year over Year
Customerfirst | 08/07/2024
Genesys to achieve over 10% emissions reduction by 2024
Cloudworks | 08/07/2024
Genesys Sustainability Report
Dynamic Business | 08/07/2024
New Report reveals how to win over customers across generations
Teletime | 08/07/2024
Personalization is the focus of the new customer experience journey
Intelligent CIO | 08/06/2024
Genesys achieves more than 10% organic reduction in emissions
ITR News | 08/05/2024
David Norrie, new senior vice president of marketing at Genesys
Channel Futures | 08/05/2024
Genesys Channel Partners Aid in ‘Significant Shares of Sales’
B&T | 08/02/2024
Western Sydney University’s AI Integration: A Model for Government & Higher Education
IT Daily | 08/01/2024
What companies can learn from the AI Act, DORA and GDPR
Tijuana Informativo | 08/01/2024
The new era of customer experience
eWeek | 07/31/2024
Generative AI in the Contact Center: Transforming Workflows
CX Today | 07/24/2024
Agent Assist: Use Cases, Benefits, & Providers
CX Today | 07/18/2024
CX All-Stars: Leaders Choose Their Business Heroes
cmm360 | 07/18/2024
How generic products can be successfully marketed
Forbes | 07/13/2024
AI Is Transforming Frontline Operations: 2 Key Change Management Tips
The Customer | 07/12/2024
How Generational Dynamics Are Shifting Expectations and Experiences
CX Today | 07/11/2024
CX All-Stars: Leaders Name Their Biggest Challenges of 2024
AC News | 07/08/2024
BE8 joins hands with PTT Digital to upgrade call centers, introducing Genesys Cloud CX system to develop comprehensive services
Varindia | 07/08/2024
Ushering in a new era of AI-powered customer experience through Genesys Cloud
Diginomica | 07/05/2024
Workplace challenges for the visually-impaired – tech solutions to tackle a rising issue
Tech Informed | 07/05/2024
Refuge’s contact centre moves to the cloud
Tech Native | 07/04/2024
How companies should prepare for the EU AI Act and DORA
Varindia | 07/04/2024
Ushering in a new era of AI-powered customer experience through Genesys Cloud
Setor Saude | 07/03/2024
Humania and Genesys join forces to guide the patient journey with technology and humanization
AWS | 07/03/2024
Announcing initial services available in the AWS European Sovereign Cloud, backed by the full power of AWS
Tech World | 07/03/2024
Building AI Experience Orchesteration Beyond Simple Contact Centers
Hankook Ilbo | 07/03/2024
Will AI Call Centers Replace Human Agents? Not Yet
Q2 - 2024
Intelligent CXO | 06/27/2024
How retailers can elevate customer experiences with AI integration
Customer Magazine | 06/26/2024
Genesys and Lighthouse Works Partner on Contact Center Solution for the Visually Impaired
Forbes | 06/24/2024
6 Strategies To Alleviate Employees’ Fears Of AI In 2024
TechGig | 06/23/2024
Exploring role of AI in Contact Centre as a Service industry in India
CXO Today | 06/22/2024
Genesys and Lighthouse Works Collaborate to Enhance Global Career Opportunities for the Blind and Visually Impaired
Tech Talks Daily podcast | 06/21/2024
How Technology is Empowering the Visually Impaired With Employment Opportunities
No Jitter | 06/20/2024
CX Leaders and Data Analytics: Boosting Customer Retention
CX Today | 06/19/2024
The Forrester Wave for Customer Journey Orchestration Platforms 2024: Top Takeaways
CXO Today | 06/18/2024
Genesys India’s Avanti Misra discusses key elements of a successful partner model
Call to Call | 06/18/2024
It’s time for a new era of customer experience
Marketing Profs | 06/18/2024
How Different Generations Feel About AI-Powered CX Bots
ARN | 06/18/2024
Genesys honours top APAC SaaS partners
SiliconANGLE | 06/13/2024
Genesys sets up banks for a future of cloud-based AI assistance
Fast Company | 06/13/2024
3 ways AI can unlock human potential to build relationships
CX Today | 06/13/2024
The Top Ten Contact Center Technologies & Capabilities of 2024 (So Far!)
CX Today | 06/12/2024
Genesys Secures Its “Largest Ever” Standalone AI Deal, Reveals Significant CCaaS Growth
DQ Channels | 06/07/2024
Digital Marketing Resources for our Partners – Avanti Misra, Genesys
Diginomica | 06/05/2024
Genesys Xperience – the genesis of a new Genesys?
Tech Talks Daily | 06/03/2024
Flying High with AI: Virgin Atlantic’s Customer Service Revolution
Datanami | 05/29/2024
Three Ways the Human and AI Relationship Will Evolve
Relation Client Mag | 05/28/2024
Genesys Adds AI Features to Improve Customer Experience
Call Center Japan | 05/27/2024
Genesys CEO talks about “The Ultimate 1to1”
CX Today | 05/24/2024
Genesys Innovates with Salesforce and ServiceNow, Leads a New Era of CCaaS-CRM Convergence
Silicon Republic | 05/24/2024
Which companies were named Best Workplaces in Tech 2024?
Forbes | 05/21/2024
ServiceNow’s Bold Gambit To Become The Platform Of Platforms
No Jitter | 05/20/2024
The Big Reveal: Genesys AI Experience
No Jitter | 05/17/2024
No Jitter Roll: Genesys Debuts New AI-powered ‘Xperiences,’ Glue Sports New Threads and Microsoft’s Going Places
CX Scoop | 05/16/2024
What’s New at Genesys?
CX Today | 05/16/2024
Big CX News
CX Today | 05/15/2024
Genesys Releases an Agent Copilot, Teases a Next-Gen Virtual Agent
TechTarget | 05/14/2024
Genesys debuts customer service GenAI, journey management
360 Magazine | 05/14/2024
60% of Americans don’t want to hear AI bots say ‘Sorry’
Cryptorank | 05/10/2024
New Genesys Report Finds Strong Interest in AI Across Generations
RetailBiz | 05/08/2024
Transforming retail: AI strategies for enhanced customer engagement and security
CX Today | 05/07/2024
Genesys & ServiceNow Pledge to Deliver a Unified Platform for CCaaS & CSM
Channel Futures | 05/07/2024
Genesys, ServiceNow Target Channel with Joint AI Offer
Dynamic Business | 05/07/2024
Australian SMEs seek AI to combat customer churn
TMC Customer | 05/01/2024
Telecom Company Swisscom Adopts Genesys Cloud AI Capabilities
MarTech | 04/26/2024
Enterprise Customer Experience Management Platforms: A Marketer’s Guide
CX Focus Magazine | 04/22/2024
Australian businesses are betting on AI in the face of customer churn
TechTarget | 04/18/2024
Will AI replace customer service reps?
Dynamic Business | 04/17/2024
Let’s Talk: How to future-proof your business in 2024
IT Masters Mag | 04/16/2024
Mauricio García-Cepeda, VP and general director for Mexico of Genesys: “The country is eager to consume cloud”
Relation Client Mag | 04/12/2024
With AI, customer experience faces a new technological dilemma
Dynamic Business | 04/10/2024
Let’s Talk: How businesses are putting Generative AI to work
Technology Decisions | 04/10/2024
Making sure your conversational AI measures up
TechCentral.ie | 04/03/2024
Insight, Genesys take AI research into third phase
The Medical Republic | 04/03/2024
Genesys patient cloud platform integrates with Epic
CX Today | 04/01/2024
The Top Contact Center Vendors to Consider in 2024
CX Today | 04/01/2024
The Top Conversational Intelligence Vendors for 2024
Q1 - 2024
Channel Futures | 03/26/2024
The Future of Collaboration Technology Requires Data Governance
CX Today | 03/22/2024
Genesys and Salesforce Start to Onboard Customers for Their Joint CX Platform
Líder Empresarial Magazine | 03/22/2024
How to improve the customer experience with Artificial Intelligence?
CX Network | 03/22/2024
Harnessing advanced chat, custom GPTs and ethical AI for CX
No Jitter | 03/21/2024
There’s a Revolution Coming for the Modern CX Stack
IT Daily | 03/20/2024
Genesys and Epic partner for holistic patient experience
CX Today | 03/20/2024
CCaaS Innovation Is Slowing Despite the GenAI Boom, Claims Juniper Research
Customer Service Manager Magazine | 03/19/2024
Supporting All Talent to Thrive This Neurodiversity Week
TechFinitive | 03/14/2024
Daniel Bailey, SVP & Regional Sales Leader EMEA, Genesys: “The world around brands is evolving faster than it ever has”
DPL News | 03/13/2024
Genesys will deploy its Cloud platform in the AWS region in Mexico in 2025
CIO | 03/13/2024
Genesys appoints new General Director in Mexico
HR Leader | 03/13/2024
Why a ‘people-centric’ approach could be what your business needs to thrive
The Economic Times | 03/12/2024
Here’s how Genesys is leading the way in transforming customer experience
The Gloss | 03/08/2024
These Are The Best Workplaces for Women in 2024
TechTarget | 02/29/2024
7 tech jobs IT pros can use to help the environment
NODE | 02/27/2024
Avoiding AI Over-complexities in 2024
CX Today | 02/21/2024
Customer Journey Orchestration: Features, Examples, & Predictions
Forbes | 02/20/2024
The Top 4 Trends That HR Leaders Should Embrace In 2024
Retail Touchpoints | 02/16/2024
How Retailers Can Use AI to Improve Customer Experience and Build Trust
Saudi Gazette | 02/15/2024
Genesys CEO outlines growth strategies and tech trends driving expansion in Saudi Arabia
No Jitter | 02/09/2024
AI and CX Lead the Way for Best of Enterprise Connect
CX Today | 02/09/2024
The Best Customer Experience Analytics Tools for 2024
Yahoo Finance | 02/08/2024
Enterprise Connect 2024 Announces Finalists for Best of Enterprise Connect Industry Awards
Speech Technology Mag | 02/07/2024
2024 State of AI in the Speech Technology Industry: GenAI-Fueled Speech Analytics Enable Real-Time Results
Dynamic Business | 02/06/2024
Unveiling our top customer feedback tools for SMEs
AIThority | 01/25/2024
In 2024 AI Is Not Our Deus Ex Machina
Information Week | 01/24/2024
What I Learned as CEO for a Day at a Global Tech Company
Forbes | 01/24/2024
Making Marketing Better: How Values Are Disrupting Demographics
TechTarget | 01/23/2024
10 business sustainability trends for 2024
Fortune | 01/23/2024
Keith Rabois on Miami, ‘pirate’ founders, and Stanford’s irrelevance to Silicon Valley
CX Today | 01/22/2024
Genesys to Roll Up Radarr Technologies and “Unify CX Like Never Before”
Forbes | 01/10/2024
Cultivating A Unique Brand Identity: How Independent Retailers Can Stand Out In A Crowded Market
No Jitter | 01/08/2024
What’s Coming in 2024: Voice for CX is Dying. Long Live Digital Engagement.
Inside Big Data | 01/03/2024
Big Data Industry Predictions for 2024
AIThority | 01/03/2024
Experts Discuss HR & Future Of Work Predictions For 2024
Q4 - 2023
WorkLife | 12/30/2023
‘May have had ugly, historical origins’: 10 words DE&I experts want ditched
Future of Work | 12/29/2023
Genesys Cloud Platform Authorized for StateRAMP Cybersecurity
The Customer | 12/28/2023
Genesys Cloud Secures StateRAMP Approval, Unlocks AI-Powered Citizen Experiences
No Jitter | 12/28/2023
The Year That Was In: Customer Experience and Contact Center
CX Scoop | 12/22/2023
Genesys Secures StateRAMP Authorization to Advance Government Services
Private Banker International | 12/21/2023
Private banking and AI in 2024: best of friends?
Forbes | 12/18/2023
15 Customer Experience Predictions For 2024
The Culture of Leadership podcast | 12/18/2023
Corporate Activism, Social Responsibility, and Inclusivity in the Corporate Sector
Forbes | 12/15/2023
The Hottest Workplace Trend Heading Into 2024: The Robots Are Invading
CX Today | 12/14/2023
Genesys Celebrates Several New CCaaS Milestones
Information Age | 12/13/2023
How insurtech is using artificial intelligence
The Customer | 12/08/2023
5 CX Horizon Trends to Harness Today
Forbes | 12/04/2023
Return-To-Work Policies Must Consider Employees’ Needs
My Customer | 12/01/2023
Look beyond the horizon to gain a competitive CX advantage
CSO Futures | 11/27/2023
Genesys CSO Bridgette McAdoo on transparency and building trust between NGOs and companies
Forbes Japan | 11/26/2023
CX is merging with AI and accelerating its evolution. The key to success is “EX”
CX Today | 11/24/2023
eir ‘transforming’ Customer Experience with Genesys
Finance Derivative | 11/23/2023
Q&A: Enhancing the employee experience in the banking sector
CX Today | 11/22/2023
Alorica Leverages Genesys AI to Map and Solve Customer Pain Points
Channel Futures | 11/22/2023
10 New Channel Offerings: Cisco, Genesys, Aruba, More
Channel Futures | 11/15/2023
Generative AI Can Help Deliver Exceptional CX
Cloud Computing Insider | 11/15/2023
“CX Cloud from Genesys and Salesforce” is launching
Fortune | 11/10/2023
CEOs defend corporate ‘purpose’ amid ESG backlash: ‘We can’t let purpose get rebranded into woke capitalism.’
No Jitter | 11/07/2023
Generative AI: The Topic of Conversation in UCaaS and CCaaS
Fortune | 11/06/2023
Execs are rethinking how to weigh in on social issues in the face of economic headwinds
CX Network | 11/06/2023
5 times APAC travel brands used tech to improve CX
Digitalisation World | 11/06/2023
NTT DATA UK&I collaborates with Genesys to transform customer experiences for eir Ireland
Digitalisation World | 11/01/2023
How data and large language models are revolutionising business interactions
CX Today | 10/31/2023
Industry Analysts on the Downturn In CCaaS Growth & How Vendors Might React
Edge | 10/27/2023
New cloud on the block
Channel Futures | 10/26/2023
For IT Purchasers, Defining AI Is the Start of a Journey
CX Today | 10/23/2023
The Genesys-AWS Partnership Is Starting to Heat Up
VentureBeat | 10/19/2023
5 Ways to Rein in Data Center Consumption in 2024
Contact Center Pipeline | 10/18/2023
Flying Through the Turbulence
Security Middle East | 10/12/2023
Genesys announces first Middle East Genesys Cloud region in the United Arab Emirates
CX Today | 10/11/2023
Kore.ai Releases a Conversational IVR for the Genesys Cloud Platform
Fast Company | 10/08/2023
Embracing some negative character traits can help you succeed at work. Here’s how
No Jitter | 10/05/2023
What You Should Know About AI and Knowledge Management in the Contact Center
Fast Company | 10/03/2023
5 elements to maintaining consumer trust in today’s experience economy
Destination CRM | 10/02/2023
AI Undergoes a Contact Center Expansion
CX Today | 10/02/2023
20 Use Cases for Generative AI In Customer Service
Q3 - 2023
Forbes | 09/29/2023
A Look At How Genesys And Lighthouse Works Joined Forces To ‘Level The Playing Field’ For Every Blind Person
The Economist | 09/28/2023
Customer service is getting worse—and so are customers
Future of Work News | 09/27/2023
New AI-Enhanced Customer Experience and Relationship Solution by Genesys and Salesforce
Digital Bulletin | 09/19/2023
Building the workplace of tomorrow
TMC Customer | 09/14/2023
CUSTOMER Magazine Announces Recipients of the 2023 Customer Experience Innovation Awards
CX Today | 09/13/2023
The CX Cloud from Genesys and Salesforce Is a Gamechanger. Here’s Why
Fortune | 09/12/2023
One of Elon Musk’s favorite video games taught him the ‘life lesson’ that ‘empathy is not an asset.’ It’s the opposite of what most CEOs preach
CardRates.com | 09/07/2023
Genesys Offers Cloud-Based Solutions and AI Tools To Help Banks Improve Customer Experience
CX Today | 09/06/2023
Genesys and Salesforce Announce a Joint Platform for CCaaS and CRM
Forbes | 09/05/2023
The Evolution And Future Of The HR Leader
Forbes | 09/04/2023
National Domestic Violence Hotline Turns To Technology Collaboration To Modernize
CX Today | 08/31/2023
The Genesys Cloud Platform Surpasses One Million Users
Destination CRM | 08/31/2023
The Best Contact Center Infrastructure: The 2023 CRM Industry Leader Awards
CXO Today | 08/28/2023
Empowering Customer Experiences: Unleashing Generative AI for Personalized Engagement and Empathy
industrie-mag | 08/26/2023
Schneider Electric relies on Genesys to transform its customer experience
No Jitter | 08/22/2023
Conversations in Collaboration: Genesys’ Brett Weigl on How Generative AI Can Assist Contact Centers
Digital Business | 08/21/2023
Employee Experience: New standards in measuring user experiences
Journal Du Net | 08/18/2023
The customer experience must enter a new era
TechTarget | 08/17/2023
Genesys offers workforce management tool to measure EX
Dynamic Business | 08/17/2023
3 essential truths to a responsible generative AI strategy
CX Today | 08/15/2023
Lighthouse Works and Genesys Collab Generates 25% of New U.S. Jobs for Blind People
CBS News | 08/10/2023
When he went blind, he worried he couldn’t be there for his daughter. Now, they work together.
CX Today | 08/09/2023
Gartner Magic Quadrant for Contact Center as a Service (CCaaS) 2023
Relation Client Mag | 08/07/2023
6 innovations around generative AI that punctuated the first half of 2023
VentureBeat | 08/05/2023
Protecting data in the era of generative AI
CX Today | 08/03/2023
10 Fascinating Enterprise Contact Center Solutions That Impress In Their Innovation
CX Today | 07/26/2023
Is This the Beginning of the End for NPS?
Digitalisation World | 07/25/2023
Harnessing the power of experience orchestration
No Jitter | 07/24/2023
Experience Index: A New Way to Measure CX Journeys
Contact Center Pipeline | 07/20/2023
The Need to Make the Best Customer Connections
The Futurum Group | 07/20/2023
GSG Elevates EX and CX With the Use of Workforce Engagement Management
Speech Technology Magazine | 07/14/2023
Speech Analytics Can Help Steer Chatbot Interactions
TechTarget | 07/10/2023
Genesys Cloud gets FedRAMP certified for government use
Climate Champions podcast | 07/10/2023
Bridgette McAdoo, VP & Chief Sustainability Officer, Genesys – Episode 142
CX Today | 07/07/2023
Genesys Cloud Bags FedRAMP Authorisation
Contact Center Pipeline | 07/06/2023
The Need to Make the Best Customer Connections
CX Today | 07/05/2023
Insurance Firms Are Changing, and Genesys Is Thinking Ahead
Women We Admire | 07/03/2023
The Top 50 Women Leaders of Washington for 2023
Q2 - 2023
Call Centre Helper | 06/30/2023
Genesys Recognized as No. 1 Worldwide Growth Leader
Computer News Middle East | 06/28/2023
Orchestrate the future
Relation Client Mag | 06/26/2023
“We have sought to globalize our approach”
CX Today | 06/23/2023
The G2 Enterprise Grid Report for Contact Center, Summer 2023: A Rundown
My Customer | 06/21/2023
Rethink the CX tech stack to drive customer-led growth
Fast Company | 06/20/2023
When consumers raise the bar: Meeting high customer expectations in a tight economy
CX Today | 06/20/2023
Genesys Unveils Its Experience Index, a New Approach to Measuring Customer Experiences
Digitalisation World | 06/19/2023
Genesys unveils expanded relationship with AWS and new Genesys Cloud innovations
Harvard Business Review | 06/16/2023
What Smart Companies Know About Integrating AI
Digital Bulletin | 06/15/2023
Unlocking the power of experience orchestration
My Customer Magazine | 06/14/2023
Orchestrating exceptional CX
CX Today | 06/13/2023
CX in the Public Sector Case Study: Genesys and Northern Beaches Council
Customer | 06/09/2023
Genesys Utilizes Generative AI to Create New Value for Customers
Dash Network | 06/07/2023
CX Customer Wins for Vonage, SAP Emarsys, Twilio, Concentrix Brazil, and Genesys
CIO | 06/02/2023
Sodexo BRS transforms its customer service around a common base
CX Today | 05/31/2023
86% of Consumers Say a Company Is Only as Good as Its Service
CMS Wire | 05/25/2023
AI-Enhanced Contact Center Platforms for World-Class Customer Service
The Customer | 05/25/2023
Provide the Personalization Customers Actually Want
Intelligent CIO | 05/22/2023
Genesys: How to eliminate bad customer experiences and build customer loyalty
No Jitter | 05/19/2023
Genesys Expands into the EX space
Channel Futures | 05/17/2023
Genesys’ New AI-Powered Employee Experience Solution
Fast Company | 05/16/2023
19 digital marketing solutions to boost brand content and loyalty
UC Today | 05/15/2023
Genesys Launches Employee Experience Platform
No Jitter | 05/12/2023
Automating the Right Knowledge to Deliver Great Customer Experiences
CX Today | 05/03/2023
Who Leads the Workforce Engagement Management Space? QKS Reveals Its Findings
CX Today | 04/24/2023
Top Trends In Workforce Optimization – CX Today Roundtable
it-daily | 04/22/2023
Commentary on the open letter on AI
AiThority | 04/21/2023
AiThority Interview with Brett Weigl, SVP and GM, Digital, AI and Journey Analytics at Genesys
Dash Network | 04/19/2023
New Genesys Data Shows High Consumer Expectations but Lagging Digital Transformation
Sky News | 04/18/2023
Unemployment rate grows, the rise of AI and the future of digital currencies
Wall Street Journal | 04/14/2023
You Can Reward a Customer-Service Rep With a ‘Coffee,’ a ‘Spa Day’ or a ‘Goldfish’
Forbes | 04/12/2023
How Focusing On Managers And Onboarding Can Improve Employee Retention
CX Scoop | 04/05/2023
Lack of Personalization and Poor Experiences Crush Customer Loyalty, Report Reveals
Marktforschung.de | 04/04/2023
“We live in an experience economy”
TechTarget | 04/04/2023
AI takes center stage in the future of contact centers
La Revue Du Digital | 04/03/2023
Call centers transformed at Sodexo for Benefits and Rewards Services
Q1 - 2023
Fortune | 03/29/2023
CEOs are facing uncertainty head-on
CX Today | 03/28/2023
Genesys Launches ‘Industry First’ Free CCaaS Trial
Channel Futures | 03/28/2023
Genesys Launches New Service to Simplify Rapid CX Innovation for SMBs
Le Mag IT | 03/27/2023
In search of low-cost, open, and energy-efficient generative AI
CX Scoop | 03/23/2023
Genesys and Acqueon Join Forces to Help Businesses Drive Revenue and Compliance
Voi.id | 03/07/2023
Adoption Of Cloud Technology From Genesys, Blibli Presents A Personalized Shopping Experience
No Jitter | 03/06/2023
Orchestrate Customer Experience: Genesys is the Conductor
Fast Company | 03/03/2023
The resolution revolution: Personal growth resolutions for every type of leader
AV Magazine | 03/01/2023
Five ways AI can aid human connection and collaboration
Forbes | 02/15/2023
Throw Out The Taboo: How To Have Honest, Transparent Salary Discussions
CX Today | 02/13/2023
CX Travel Case Study: Genesys and SITA
No Jitter | 02/10/2023
Contact Centers, AI, Security Highlight Best of Enterprise Connect Finalists
Climate Confident | 02/01/2023
From Bronze to Gold: Bridgette McAdoo’s Climate Success Story at Genesys
Varindia | 01/30/2023
Women continue to scale new heights in tech leadership roles
Fast Company | 01/23/2023
15 ways smaller brands can infuse philanthropy with their mission
Times of India | 01/18/2023
Contact centre trends for 2023 to reduce costs and deliver personalised experience
Fast Company | 01/11/2023
Investing in financial CX: The ROI of first-class customer experience in banking
Q4 - 2022
CX Today | 12/23/2022
Most Innovative CX Vendors to Watch in 2023
PR Week | 12/22/2022
Genesys names CMO
Forbes | 12/14/2022
7 Customer-Experience-Related Predictions For 2023
IDG Connect | 12/13/2022
C-suite career advice: Eva Majercsik, Genesys
Medium | 12/07/2022
Disability Inclusion In The Workplace: Eric Thomas Of Genesys On How Businesses Make Accommodations For Customers and Employees Who Have a Disability
Fast Company | 12/01/2022
Your customer experience model has a problem—your employee experience is the solution
Wealth Professional | 11/22/2022
Customers want FIs to provide a more holistic experience
CXM Today | 11/14/2022
Genesys Reveals Investment In CX Strategies Needed From Banks
Diginomica | 11/03/2022
Virgin Atlantic reaches new heights with Genesys customer experience tech
Inc. | 11/01/2022
Genesys named to Inc.’s Power Partner Awards
Diginomica | 10/25/2022
Humanization – fueling customer service today and in the future
Computer Weekly | 10/21/2022
Efficiency to empathy: Customer experience in cost-of living crisis
CX Today | 10/17/2022
How do Contact Centres Use AI? Genesys Research Reveals All
PRWeek | 10/12/2022
How companies can communicate climate innovations to a skeptical public
HR Leaders | 10/05/2022
The Key to Driving Progress in DE&I
VentureBeat | 10/03/2022
Genesys says Cloud AI Experience helps businesses listen to and understand customers
VentureBeat | 10/03/2022
Genesys says Cloud AI Experience helps businesses listen to and understand customers
Healthcare Digital | 10/01/2022
Using AI to shape the future of patient experiences
Q3 - 2022
Fast Company | 09/26/2022
Is the Net Promoter Score dead?
Built In | 09/19/2022
Quick links
영업팀과 채팅