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GalleryTopicsVenues [genesysbutton gb_align="align-center" gb_link="url:%23Venues|title:Register||"] Genesys CX Tours Learn how to build your own customer contact center with Genesys [genesysbutton gb_size="medium" gb_style="genesys-orange-fill" gb_link="url:%23Venues|title:Register%20Now||"] Upcoming CX Tour Roadshow Locations Click on any city below to learn more details and register today. CX Tour | San Mateo, CA Courtyard San Mateo Foster City Hotel Register NowCX Tour | Phoenix, AZ Renaissance Phoenix Downtown Hotel Register NowCX Tour | Dallas, TX Dallas/Addison Marriott Quorum by the Galleria Register Now Click here to see all CX Tour venuesDiscover how easily you can build your own custom contact center from scratch.  In just two hours at the Genesys CX Tour, you’ll learn how to keep your customer engagement on the cutting edge of technology and customer expectations. Join us for networking, fun, free prizes and information on:Deploying artificial intelligence (AI) technologies now – with Amazon Lex and AltocloudBuilding your own custom contact center from scratchManaging voice, email, chat, text and social media through one agent interfaceEnsuring flexibility through BYO Carrier and an open API platformReasons to attend a CX Tour near youExperience how easy it is to build your own custom contact center in less than 30 minutes. Learn why Cloud Technology Matters Learn about the latest trends and new emerging technologies from the Genesys experts. Network with others and share your knowledge and experience. Free food, drinks, laughs and fun!"Attending the two-hour event, from a time perspective, was very helpful. I could understand the IT facets and my IT folks that I took with me could understand the business relationships needed too." - Boston CX Tour AttendeeCheck out some highlights from past CX Tours!Stay Connected Get the latest updates on our speaking engagements, agenda and more on LinkedIn and Twitter.More CX Tours Coming to a City Near You Click on any city below to learn more details and register today. San Mateo, CA September 25th, 2019 Courtyard San Mateo Foster City Hotel Register NowPhoenix, AZ September 26th, 2019 Renaissance Phoenix Downtown Hotel Register NowDallas, TX October 1st, 2019 Dallas/Addison Marriott Quorum Hotel Register NowAustin, TX October 2nd, 2019 The Westin Austin Downtown Hotel Register NowChicago, IL October 22nd, 2019 More Details Coming SoonWashington, DC November 20, 2019 International Spy Museum Register Now Follow the conversation at: #GenesysLive 

SpeakersAgendaVenue [genesysbutton gb_align="align-center" gb_link="url:%23register|title:Register||"] Genesys CX Tour: San Mateo Customer Contact Center Made Easy September 25th, 2019 - San Mateo, CA [genesysbutton gb_size="medium" gb_style="genesys-orange-fill" gb_link="url:%23register|title:Register%20now||"]Find out what should be on your radar to keep your customer engagement on the cutting-edge in the midst of new technologies and ever-changing customer expectations. This exciting day is chock full of learning, networking, FUN and prizes. Grab a colleague or two...You won't want to miss our San Mateo stop!Discussion topics:Cloud Success Stories and Obstacles Why Cloud Technology Matters Demonstration of a Cloud-Native Contact Center Buy vs Build Emerging TechnologiesStop wondering and start knowing. Stay Connected Get the latest updates on the guest speakers, agenda and more on LinkedIn and Twitter.Agenda [bg#ff4f1f;c#ffffff;align-center]Time,[bg#ff4f1f;c#ffffff;align-center]Topics|3%3A00%20-%203%3A20,[align-center]Cloud%20Success%20Stories%20and%20Obstacles|3%3A20%20-%203%3A40,[align-center]Why%20Cloud%20Technology%20Matters|3%3A40%20-%204%3A20,[align-center]Demonstration%20of%20a%20Cloud-Native%20Contact%20Center|4%3A20%20-%204%3A30,[align-center]Buy%20vs%20Build|4%3A30%20-%205%3A00,[align-center]Emerging%20Technologies|5%3A00,[align-center]Reception%20to%20follow SpeakersBobbi ChesterSenior Director, Product Marketing, GenesysAbi ChandraSenior Director, Strategic Marketing, Genesys SponsorsGenesys CX Tour Venue Courtyard San Mateo Foster City 550 Shell Boulevard, Foster City, CA 94404 [genesysbutton gb_size="medium" gb_align="align-center" gb_link="url:https%3A%2F%2Fwww.marriott.com%2Fhotels%2Fmaps%2Ftravel%2Fsfofc-courtyard-san-mateo-foster-city%2F|title:Find%20Out%20More|target:%20_blank|"] Register to attend our Genesys CX Tour in San Mateo! Find out what should be on your radar to keep your customer engagement cutting-edge in the midst of new technologies and ever-changing customer expectations. [mktoform cta_header="Register now" cta_button="Save my spot" cms_hold="RG" form_action="inline" form_format="horizontal" target=".thank-you" cid_id="7010d000001GbHWAA0"] Thank you for registering. Thank you for registering for our Genesys CX Tour in San Mateo, CA on September 25th! We look forward to seeing you there!Follow the conversation at: #GSummit18

SpeakersAgendaVenue [genesysbutton gb_size="medium" gb_align="align-right" gb_link="url:%23register|title:Register||"] Genesys CX Tour: Phoenix Customer Contact Center Made Easy September 26th, 2019 - Phoenix, Arizona [genesysbutton gb_size="medium" gb_style="genesys-orange-fill" gb_link="url:%23register|title:Register%20now||"]Find out what should be on your radar to keep your customer engagement on the cutting-edge in the midst of new technologies and ever-changing customer expectations. This exciting day is chock full of learning, networking, FUN and prizes. Grab a colleague or two...You won't want to miss our Phoenix stop!Discussion topics:Cloud Success Stories and Obstacles Why Cloud Technology Matters Demonstration of a Cloud-Native Contact Center Buy vs Build Emerging TechnologiesStop wondering and start knowing. Stay Connected Get the latest updates on the guest speakers, agenda and more on LinkedIn and Twitter.Agenda [bg#ff4f1f;c#ffffff;align-center]Time,[bg#ff4f1f;c#ffffff;align-center]Topics|3%3A00%20-%203%3A20,[align-center]Cloud%20Success%20Stories%20and%20Obstacles|3%3A20%20-%203%3A40,[align-center]Why%20Cloud%20Technology%20Matters|3%3A40%20-%204%3A20,[align-center]Demonstration%20of%20a%20Cloud-Native%20Contact%20Center|4%3A20%20-%204%3A30,[align-center]Buy%20vs%20Build|4%3A30%20-%205%3A00,[align-center]Emerging%20Technologies|5%3A00,[align-center]Reception%20to%20follow SpeakersBobbi ChesterSenior Director, Product Marketing, GenesysAbi ChandraSenior Director, Strategic Marketing, GenesysGenesys CX Tour Venue Renaissance Phoenix Downtown Hotel 100 N. 1st Street, Phoenix, AZ 85004 [genesysbutton gb_size="medium" gb_align="align-center" gb_link="url:https%3A%2F%2Fwww.marriott.com%2Fhotels%2Ftravel%2Fphxbd-renaissance-phoenix-downtown-hotel%2F|title:Find%20Out%20More|target:%20_blank|"] Register to attend our Genesys CX Tour in Phoenix! Find out what should be on your radar to keep your customer engagement cutting-edge in the midst of new technologies and ever-changing customer expectations. [mktoform cta_header="Register now" cta_button="Save my spot" cms_hold="RG" form_action="inline" form_format="horizontal" form_branding="gray-theme" target=".thank-you" cid_id="7010d000001GaamAAC"] Thank you for registering. Thank you for registering for our Genesys CX Tour in Phoenix, Arizona on September 26th! We look forward to seeing you there!Follow the conversation at: #GSummit18

SpeakersAgendaVenue [genesysbutton gb_size="medium" gb_align="align-right" gb_link="url:%23register|title:Register||"] Genesys CX Tour: Dallas Customer Contact Center Made Easy October 1st - Dallas, TX [genesysbutton gb_size="medium" gb_style="genesys-orange-fill" gb_link="url:%23register|title:Register%20now||"]Find out what should be on your radar to keep your customer engagement on the cutting-edge in the midst of new technologies and ever-changing customer expectations. This exciting day is chock full of learning, networking, FUN and prizes. Grab a colleague or two...You won't want to miss our Dallas stop!Discussion topics:Cloud Success Stories and Obstacles Why Cloud Technology Matters Demonstration of a Cloud-Native Contact Center Buy vs Build Emerging TechnologiesStop wondering and start knowing. Stay Connected Get the latest updates on the guest speakers, agenda and more on LinkedIn and Twitter.Agenda [bg#ff4f1f;c#ffffff;align-center]Time,[bg#ff4f1f;c#ffffff;align-center]Topics|3%3A00%20-%203%3A20,[align-center]Cloud%20Success%20Stories%20and%20Obstacles|3%3A20%20-%203%3A40,[align-center]Why%20Cloud%20Technology%20Matters|3%3A40%20-%204%3A20,[align-center]Demonstration%20of%20a%20Cloud-Native%20Contact%20Center|4%3A20%20-%204%3A30,[align-center]Buy%20vs%20Build|4%3A30%20-%205%3A00,[align-center]Emerging%20Technologies|5%3A00,[align-center]Reception%20to%20follow SpeakersChip McCoyStrategic Solutions Senior Manager, GenesysAbi ChandraSenior Director, Strategic Marketing, GenesysGenesys CX Tour Venue Dallas/Addison Marriott Quorum by the Galleria 14901 Dallas Parkway, Dallas, TX 75254 [genesysbutton gb_size="medium" gb_align="align-center" gb_link="url:https%3A%2F%2Fwww.marriott.com%2Fhotels%2Fmaps%2Ftravel%2Fdalqc-dallas-addison-marriott-quorum-by-the-galleria%2F|title:Find%20Out%20More|target:%20_blank|"] Register to attend our Genesys CX Tour in Dallas! Find out what should be on your radar to keep your customer engagement cutting-edge in the midst of new technologies and ever-changing customer expectations. [mktoform cta_header="Register now" cta_button="Save my spot" cms_hold="RG" form_action="inline" form_format="horizontal" form_branding="gray-theme" target=".thank-you" cid_id="7010d000001GcJiAAK"] Thank you for registering. Thank you for registering for our Genesys CX Tour in Dallas, TX on October 1st! We look forward to seeing you there!Follow the conversation at: #GSummit18

SpeakersAgendaVenue [genesysbutton gb_size="medium" gb_align="align-right" gb_link="url:%23register|title:Register||"] Genesys CX Tour: Austin Customer Contact Center Made Easy October 2, 2019 - Austin, TX [genesysbutton gb_size="medium" gb_style="genesys-orange-fill" gb_link="url:%23register|title:Register%20now||"]Find out what should be on your radar to keep your customer engagement on the cutting-edge in the midst of new technologies and ever-changing customer expectations. This exciting day is chock full of learning, networking, FUN and prizes. Grab a colleague or two...You won't want to miss our Austin stop!Discussion topics:Cloud Success Stories and Obstacles Why Cloud Technology Matters Demonstration of a Cloud-Native Contact Center Buy vs Build Emerging TechnologiesStop wondering and start knowing. Stay Connected Get the latest updates on the guest speakers, agenda and more on LinkedIn and Twitter.Agenda [bg#ff4f1f;c#ffffff;align-center]Time,[bg#ff4f1f;c#ffffff;align-center]Topics|3%3A00%20-%203%3A20,[align-center]Cloud%20Success%20Stories%20and%20Obstacles|3%3A20%20-%203%3A40,[align-center]Why%20Cloud%20Technology%20Matters|3%3A40%20-%204%3A20,[align-center]Demonstration%20of%20a%20Cloud-Native%20Contact%20Center|4%3A20%20-%204%3A30,[align-center]Buy%20vs%20Build|4%3A30%20-%205%3A00,[align-center]Emerging%20Technologies|5%3A00,[align-center]Reception%20to%20follow SpeakersChip McCoyStrategic Solutions Senior Manager, GenesysAbi ChandraSenior Director, Strategic Marketing, GenesysGenesys CX Tour Venue The Westin Austin Downtown Hotel 310 East 5th Street, Austin, TX, 78701 [genesysbutton gb_size="medium" gb_align="align-center" gb_link="url:https%3A%2F%2Fwww.marriott.com%2Fhotels%2Fmaps%2Ftravel%2Fauswi-the-westin-austin-downtown%2F%3Fmaps|title:Find%20Out%20More|target:%20_blank|"] Register to attend our Genesys CX Tour in Austin! Find out what should be on your radar to keep your customer engagement cutting-edge in the midst of new technologies and ever-changing customer expectations. [mktoform cta_header="Register now" cta_button="Save my spot" cms_hold="RG" form_action="inline" form_format="horizontal" form_branding="gray-theme" target=".thank-you" cid_id="7010d000001Gdc7AAC"] Thank you for registering. Thank you for registering for our Genesys CX Tour in Austin, TX on October 2! We look forward to seeing you there!Follow the conversation at: #GSummit18

SpeakersAgendaVenue [genesysbutton gb_size="medium" gb_align="align-right" gb_link="url:%23register|title:Register||"] Genesys CX Tour - Government Transform Your Customer ExperienceInternational Spy Museum November 20, 2019 - Washington, DCFeatured guest speaker Rick Parrish, VP, Principal Analyst at Forrester®[genesysbutton gb_size="medium" gb_style="genesys-orange-fill" gb_link="url:%23register|title:Register%20now||"] Featuring Digital transformation has changed the customer experience your citizens expect from your government agency. These ever-evolving expectations challenge agencies as they strive to meet the customer experience requirements set forth in the President’s Management Agenda, new memos (such as the OBM Circular A-11) and pending legislation.Join featured speaker – Rick Parrish, VP, Principal Analyst at Forrester and Industry thought leaders as they share:The state of Customer Experience in Government; including new research from Forrester Guidance to improve the Customer Experience The role of Employee Experience and its impact to Customer Experience How to meet your citizens ever changing expectations by creating a Customer Experience that leverages new and emerging technologies – such as cloud, AI, visual IVR, chat and social mediaGrab a colleague or two, you won't want to miss our Washington, DC stop.This event is co-sponsored with Carahsoft: The Trusted Government IT Solutions Provider® Stay Connected Get the latest updates on the guest speakers, agenda and more on LinkedIn and Twitter.Agenda [bg#ff4f1f;c#ffffff]Time,[bg#ff4f1f;c#ffffff;align-center]Topics|[]8-8%3A30,[align-center]Registration|[]8%3A30-9%3A15%20,[align-center]Featured%20Speaker%20%E2%80%93%20Rick%20Parrish%2C%20VP%2C%20Principal%20Analyst%20at%20Forrester|[]9%3A15-9%3A45,[align-center]Creating%20the%20Customer%20Experience%20Your%20Citizens%20Expect|[]9%3A45-10,[align-center]Break|[]10%3A00-10%3A45,[align-center]Q%26A%20with%20CX%20Leaders|[]10%3A45,[align-center]Closing%20Remarks SpeakersRick ParrishVP, Principal Analyst at ForresterCX Tour Venue International Spy Museum 700 L'Enfant Plaza SW, Washington, DC 20024 [genesysbutton gb_size="medium" gb_align="align-center" gb_link="url:https%3A%2F%2Fwww.spymuseum.org%2F|title:Find%20Out%20More|target:%20_blank|"]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 Join our guest speaker Rick Parrish, VP, Principal Analyst at Forrester at the Genesys CX Tour – Government!  Seating is limited, so register now! Government industry partners are welcome to attend, however, additional approval is required if 2 or more members from the same partner are registered. [mktoform cta_header="Register now" cta_button="Save my spot" cms_hold="RG" form_action="inline" form_format="horizontal" form_branding="gray-theme" target=".thank-you" cid_id="7010d000001GbnX" landing_id="68381"] Thank you for registering to attend our Government CX Tour! Additional information on our our Government CX Tour will be sent via email. Should you have any questions, please contact [email protected] We look forward to seeing you there!Follow the conversation at: #GSummit18

Register early, save big.Get a jump on 2020 and register for Xperience now. You’ll automatically be enrolled for updates throughout the year and be one of the first to secure a room at the Gaylord Rockies Resort. [genesysbutton gb_size="large" gb_style="customstyle" gb_fill_color="#26a69a" gb_text_color="#ffffff" gb_link="url:http%3A%2F%2Fwww.cvent.com%2Fd%2Fyyqmwy%2F4W|title:Register%20now||" css=".vc_custom_1560358277271{margin-top: 2em !important;}"] When: May 18-21, 2020 Location: Gaylord Rockies Resort & Convention Center in Aurora, ColoradoXperience19 was packed with powerful moments for one and all. Check it out!Relive Xperience19 Xperience more—watch a recap of main stage Xperience19 sessions with Genesys CEO Tony Bates and Peter Graf, Chief Product Officer. You’ll also see exclusive interviews with Merijn te Booji, CMO at Genesys, and Celeste Grade, Strategic Technology Partner Manager at Google—and much more. [mktoform cta_header="" cta_button="Watch Now" form_action="inline" form_format="horizontal" form_branding="contact-us" target=".thank-you" cid_id="7010d000001GaBrAAK"][rawcss raw_css="JTQwbWVkaWElMjhtYXgtd2lkdGglM0E3NjdweCUyOSUyMCU3QiUwQS5oaWRlLWJvcmRlci1tb2JpbGUlMjAudmNfY29sdW1uLWlubmVyJTIwJTdCJTBBJTIwJTIwJTIwJTIwYm9yZGVyLWxlZnQlM0ElMjAwJTIwJTIxaW1wb3J0YW50JTNCJTBBJTIwJTIwJTIwJTIwcGFkZGluZy1sZWZ0JTNBJTIwMTVweCUyMCUyMWltcG9ydGFudCUzQiUwQSUyMCUyMCUyMCUyMG1hcmdpbi1sZWZ0JTNBJTIwMCUyMCUyMWltcG9ydGFudCUzQiUwQSU3RCUwQSUwQSU3RA=="] About Genesys Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in 100+ countries trust our #1 customer experience platform to drive great business outcomes and create lasting relationships. Combining the best of technology and human ingenuity, we build solutions that mirror natural communication and work the way you think. Our industry-leading solutions foster true omnichannel engagement, performing equally well across all channels, on-premise and in the cloud. Experience communication as it should be: fluid, instinctive and profoundly empowering.Copyright © [cur_year] Genesys. All rights reserved. Terms of Use | Privacy Policy | Email Subscription