How a Contact Center Modernization Strategy Can Bridge the Troubled Waters of Legacy Infrastructure
Featuring special guest speaker Melanie Turek, VP of Research, Frost & Sullivan
There’s a big decision ahead: future-proof your customer experience strategy or stay with the legacy contact center technologies you’re used to. There’s risk in either direction and the decision-making process can seem overwhelming, yet the rewards of modernizing a contact center has epic rewards: digital transformation, amazing customer experiences and business outcomes that never seemed possible until now.
Hear from special guest speaker Melanie Turek, VP of Research, Frost & Sullivan as she and Gina Clarkin from Genesys discuss critical success factors in the decision process for contact center technology decisions.
Watch this on-demand webinar to gain critical insights on how to:
- Assess the risks and benefits related to your customer experience needs
- Create a blueprint for success based on your unique business requirements and goals
- Get started now with free tools for assessment and strategic planning for the future of your customer experience
Meet the Speakers
Vice President, Research, Frost & Sullivan
Product Marketing Director, Genesys