Analyst Webinar

Architecting the Omnichannel Engagement Engine of the Future

Featuring Guest Speaker Bern Elliot, Vice President, Analyst at Gartner

Today’s differentiation is tomorrow’s standard. It’s no longer just about effectively managing a conversation. It’s not even about an individual customer journey. It’s about managing customer lifecycles through "connected moments" to engage both the customer and the employee. Get this right and your company can expect tremendous outcomes.

Having a platform that manages customer interactions as single occurrences is not enough. Hear from Stefan Captijn from Genesys and guest speaker Bern Elliot, Vice President and Analyst from Gartner Research on how to discuss leveraging contextual, enterprise data, orchestrating your customer journeys and delivering personalized omnichannel customer experiences.

In this on-demand webinar, you will learn:

  • How to avoid customer experience roadblocks and a low Net Promoter Score (NPS) with engagement technology
  • Strategies to help migrate your operations without disrupting day-to-day business and current customer interactions
  • How the Genesys Engagement Engine of the Future can be architected today!

Meet the Speakers

Bern Elliot
Bern Elliot

Vice President, Analyst at Gartner

Stefan Captijn
Stefan Captijn

Senior Director, Product Marketing, Genesys