Leading public sector organizations trust Genesys and AWS

Virtual call center streamlines public assistance for Alaskans

How the Alaska Department of Health and Social Services transformed its service experience

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Before the COVID-19 pandemic, the Alaska Department of Health and Social Services (DHSS) served clients by phone and through in-person appointments. However, in 2020, everything had to function remotely.

This case study illustrates how the Genesys Cloud^TM platform, powered by Amazon Web Services (AWS), enabled DHSS to create a statewide virtual call center in the cloud and optimize public assistance for all Alaskans.

Through a global strategic alliance, Genesys and AWS empower smarter customer experiences.

Within a few months, DHSS had already gained multiple advantages, including:

Improved client service and operations
Support for HIPAA compliance
Increased flexibility to meet changing community needs

Download the case study to learn more.

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Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the AI-powered experience orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organizations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.