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Leading public sector organizations trust Genesys and AWS
How the Alaska Department of Health and Social Services transformed its service experience
Before the COVID-19 pandemic, the Alaska Department of Health and Social Services (DHSS) served clients by phone and through in-person appointments. However, in 2020, everything had to function remotely.
This case study illustrates how the Genesys CloudTM platform, powered by Amazon Web Services (AWS), enabled DHSS to create a statewide virtual call center in the cloud and optimize public assistance for all Alaskans.
Through a global strategic alliance, Genesys and AWS empower smarter customer experiences.
Within a few months, DHSS had already gained multiple advantages, including:
Download the case study to learn more.
