Build better relationships with digital customer experience solutions

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Drive better customer engagement across
marketing, sales and service

Create exceptional customer relationships with Genesys digital customer engagement solutions and let our unique omnichannel approach fuel your future growth. By connecting customer interactions across all voice and digital channels, your customers have a consistent, seamless and personalized service experience. Create more targeted marketing campaigns that drive better leads. Give sales reps the information they need to improve conversion rates. With Genesys, you’ll build valuable new revenue opportunities and improve customer loyalty while reducing costs.

Explore Genesys solutions for…

Customer Service

Integrate the latest technologies into your customer service plan to exceed KPIs and build better customer relationships

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Marketing

Leverage customer journeys to know when to engage with customers on your website and convert leads to customers

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Sales

A powerful sales engagement platform gives you the proper tools and data you need to transform opportunities and leads into sales wins

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Frost & Sullivan: Update your contact center today or risk losing customers tomorrow

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Take a team approach to better customer service

Your customers expect personalized customer service for every interaction—across all channels. Genesys solutions solve these common problems for:

Contact center: Get customers to the right resource the first time for greater efficiency and increased first contact resolution.
Customer experience: Offer personalized experiences, anticipate customer needs and analyze journeys.
IT: Consolidate all channels into a single platform, integrate with existing business systems, migrate at your own pace, and let business users adjust their apps and reports.
Small businesses: Differentiate through service that’s simplified and personalized, with agents empowered to deliver the best service possible.

More leads, less spend: Marketing that delivers

Fill pipelines and drive more growth with marketing solutions from Genesys. Integrate your marketing and sales data with a single, agile and easy-to-use tool. With Genesys, you can:

Acquire, engage, up-sell and win back customers more efficiently with highly targeted multichannel campaigns.
Tap into valuable customer interaction data with a single view of your customers to increase conversions.
Prioritize and distribute online sales opportunities automatically based on their value and timeliness.
Mine interaction recordings for actionable insights to continually improve campaigns, focus on high-intent prospects, fuel pipeline and conversion, and grow customer lifetime value.

Own your conversions: Optimize sales every day

Seize the moment of opportunity by engaging with prospects on their preferred channels and quickly boosting conversions. With Genesys for sales, you can bring together online and offline customer engagement data to:

Distribute the highest value leads quickly, and make this data available to your sales reps in real time at critical moments.
Use proactive engagement at the right moment in the customer journey on your website or mobile app.
Monitor prospects’ behavior and reach out through web chat or initiate a callback based on engagement rules.
Match the best sales rep to each interaction and accurately attribute each action to an outcome that improves KPIs.

Solutions 2 team meeting marketing growth

The Genesys solution is the full omnichannel product that enables us to not only blend agents but blend brands which provides us with best of breed capability in terms of workforce planning, routing, customer service and delivery.

Gerrad Hennessy, Senior Operations Manager, Woolworths

View the customer story

Explore Genesys solutions for…

Customer Service

Integrate the latest technologies into your customer service plan to exceed KPIs and build better customer relationships

Enterprise Contact Center

SMB call center

Startup customer service

Marketing

Leverage customer journeys to know when to engage with customers on your website and convert leads to customers

Sales

A powerful sales engagement platform gives you the proper tools and data you need to transform opportunities and leads into sales wins

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About Genesys

Every year, Genesys^® delivers more than 70 billion remarkable customer experiences for organizations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organizations of any size can provide true personalization at scale, interact with empathy, and foster customer trust and loyalty. This is enabled by Genesys Cloud^™, an all-in-one solution and the world's leading public cloud contact center platform, designed for rapid innovation, scalability and flexibility.