Your customers’ experiences span more than one moment and channel. So should your AI.

Know me. Remember me.

Your customers want to be remembered when they engage with you, and that means using all available data. Chances are you’re not making use of that data when it matters. Show your customers you know and value them by arming your virtual assistants and employees with content and history across systems.

Genesys AI connects all relevant data across real-time, historical and asynchronous engagements; digital and voice channels; and human and bot interactions —- as well as CRM and other internal systems — so your customers always feel remembered. And that builds brand and customer loyalty.

Help me. Now.

Addressing website visitors’ needs in real time — fast and accurately — will turn them into loyal return customers. By capturing intent, Genesys chatbots and voicebots select the best response from all available AI sources, including third parties. If needed, these virtual assistants seamlessly hand off the conversation to the most appropriate employee. Agents are empowered with a real-time, next-best library of actions and offer recommendations — freeing them up to spend time on more important actions, like conversing with customers.

Wow me. Keep me.

Dazzle your customers with service that makes your brand pop. You’ll also know which sites they visited before getting to you — and what they were looking for. By knowing their intent, you can proactively engage those prospects who are likely to buy and help them when they need it — before they reach out. Engage employees more effectively and boost performance by using correlation analysis to understand best practice interaction patterns and identify individual skills gaps.