Elevate citizen experiences with Genesys Cloud CX
Provide trusted, secure government services using a modern, all-in-one cloud platform
Meet modernization and security requirements with a FedRAMP In Process composable customer experience (CX) platform. Power your virtual call center and create a better experience for your employees and the people you serve — while accelerating mission outcomes.
Take advantage of the most comprehensive set of all-in-one cloud contact center capabilities.
Scale government services quickly and easily. Auto-scaling services instantly respond to changes in citizen demand.
Create the ideal mix of capabilities, low- or no-code integration methods, and open APIs to quickly compose new use cases.
Visualize, analyze and optimize end-to-end citizen journeys across all touchpoints and channels — voice, chat, email, text and social media.
Make it fast and easy for citizens to get the right information. Bots and intelligent virtual assistants provide 24/7 service for routine inquiries.
Attract and retain the best people by giving them the best tools, knowledge and information to serve the mission and reach their potential.
Take control of your contact center spend. Reduce costs with predictable subscription-based services and flexible consumption models.
Capture data from all engagement channels and access it in real time. With the single, secure Genesys Cloud CX™ platform, you can use derived insights to guide citizen journeys, take proactive measures automatically and help agents deliver more personalized and empathetic experiences.
Connect conversations across multiple channels into a seamless citizen experience.
Use artificial intelligence (AI) to match constituents to the employees most likely to deliver the best service.
Reduce operational costs and proactively deliver important, time-sensitive information via citizens’ preferred channels.
Reduction in abandoned calls with automated routing