Elevate citizen experiences with Genesys Cloud CX

Provide trusted, secure government services using a modern, all-in-one cloud platform

Request a demo

Try for free

Tour the product

Request a quote

Engage constituents on a FedRAMP In Process solution

Meet modernization and security requirements with a FedRAMP In Process composable customer experience (CX) platform. Power your virtual call center and create a better experience for your employees and the people you serve — while accelerating mission outcomes.

Deliver on the mission, securely

Meet rising public expectations with a FedRAMP In Process cloud-based solution that’s built for trust, transparency and security.

Simplify your tech stack

Take advantage of the most comprehensive set of all-in-one cloud contact center capabilities.

Be ready for the unexpected

Scale government services quickly and easily. Auto-scaling services instantly respond to changes in citizen demand.

Modernize with composable CX

Create the ideal mix of capabilities, low- or no-code integration methods, and open APIs to quickly compose new use cases.

Orchestrate better citizen journeys

Visualize, analyze and optimize end-to-end citizen journeys across all touchpoints and channels — voice, chat, email, text and social media.

Increase citizen engagement

Make it fast and easy for citizens to get the right information. Bots and intelligent virtual assistants provide 24/7 service for routine inquiries.

Elevate your employee experience

Attract and retain the best people by giving them the best tools, knowledge and information to serve the mission and reach their potential.

Keep budgets in check

Take control of your contact center spend. Reduce costs with predictable subscription-based services and flexible consumption models.

Deliver personalized constituent experiences across every channel

Capture data from all engagement channels and access it in real time. With the single, secure Genesys Cloud CX™ platform, you can use derived insights to guide citizen journeys, take proactive measures automatically and help agents deliver more personalized and empathetic experiences.

Omnichannel

Connect conversations across multiple channels into a seamless citizen experience.

Predictive routing

Use artificial intelligence (AI) to match constituents to the employees most likely to deliver the best service.

Proactive engagement

Reduce operational costs and proactively deliver important, time-sensitive information via citizens’ preferred channels.

Analytics and reporting

Easily integrate, view, manage and act on data. Use real-time insights to improve decisions, opportunity areas and results.

Accessibility

Genesys Cloud CX is designed and built for accessibility. View our Voluntary Product Accessibility Templates (VPAT) for adherence to US Section 508 guidelines.

Workforce engagement

Cloud-native workforce engagement management solutions handle quality, performance, scheduling, training and recognition.

Improve CX to build trust and engagement

97%

Reduction in abandoned calls with automated routing

59%

Reduction in staff turnover because of improved employee experience

PATLive

72 hours

Spin up for a virtual call center to support vaccine rollout

Utah Department of Health

Drive agility in your virtual government call center

Delivering on the promise webinar Thumbnail

Build your virtual call center on Genesys Cloud CX

Power your agency on Genesys Cloud CX to achieve long-term agility. Get the built-in security, ease of use and flexibility you need to keep pace with evolving constituent expectations. Take the next step to support citizen journeys and optimize their experiences.

Find out how Genesys Cloud CX gives you a more effective and powerful virtual contact center. Contact us today to connect with a member of our government sales team.

I would like someone to reach out to me

Thank you for your interest.

We’ll contact you directly to set up a date and time that works with your schedule.

+1.888.436.3797

Genesys Cloud CX

Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service^®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.