BY INDUSTRY
Retail
Personalize the shopping experience with a connected journey.
Financial services
Transform banking engagement with seamless experiences across channels.
Government
Deliver on the promise of digital government.
Healthcare
Create secure, connected patient experiences at every touchpoint.
Provide trusted, secure government services with Genesys
Cloud CX — now FedRAMP® Authorized
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Meet modernization and security requirements with an experience orchestration platform that’s FedRAMP Authorized. Power your virtual call center and create a better experience for your employees and the people you serve — all while accelerating mission outcomes.
The Genesys Cloudâ„¢ platform is recognized as FedRAMP Authorized at the moderate impact level.
Meet your customers on their preferred channels. Make it easy for them to connect across chat, email, text and voice channels.
Attract and retain the brightest people by giving them the best tools, knowledge and information to serve the mission and reach their potential.
Visualize, analyze and monitor end-to-end customer journeys to rapidly diagnose problems and identify improvement areas.
Consolidate systems and lower costs. Invest in a unified platform with the most comprehensive set of native experience orchestration capabilities.
Provide agents with artificial intelligence (AI)-powered tools that help predict customer needs. Then, make sure they have the context and information needed to resolve issues faster.
Make it fast and easy for people to get the right information. Bots and intelligent virtual assistants provide 24/7 service for routine inquiries.
Effortlessly scale government services. Autoscaling services provide instant and virtually unlimited capacity to support even the most demanding workloads.
Capture data from all engagement channels and access it in real time. With the single, secure Genesys Cloud platform, you can use derived insights to guide customer journeys, take proactive measures automatically and help agents deliver more personalized and empathetic experiences.
Power your agency on Genesys Cloud to achieve long-term agility. Get the built-in security, ease of use and flexibility you need to keep pace with evolving consumer expectations. Take the next step to support customer journeys and optimize their experiences.
Find out how Genesys Cloud gives you a more effective and powerful virtual contact center. Contact us today to connect with a member of our government sales team.
We’ll contact you directly to set up a date and time that works with your schedule.
Every year, Genesys® orchestrates billions of remarkable customer experiences for organizations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organizations can realize Experience as a Service®, our vision for empathetic customer experiences at scale. With Genesys, organizations have the power to deliver proactive, predictive, and hyper personalized experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. By transforming back-office technology to a modern revenue velocity engine Genesys enables true intimacy at scale to foster customer trust and loyalty.
