GovLoop Infographic

How to Create a Constituent Engagement Center

From modernization to innovation

Traditional contact centers are no longer sufficient for today’s demanding environment. So how are agencies improving operational efficiency while enhancing overall citizen satisfaction? They’re moving to the cloud.

In this infographic, you’ll explore insights from Integral Care, a local mental health organization based in Austin, Texas, on what they’re doing to enhance customer service and how your agency can do the same.

Specifically, you’ll receive:

  • 10 key pain points that need to be addressed to modernize contact center operations
  • Steps to align IT investments with strategic goals
  • Peer research to guide your cloud goals
  • A checklist for moving your contact center to the cloud


GovLoop Infographic brought to you by Genesys and AWS.