Ginger Conlon

An award-winning editorial leader who has covered CX and marketing for the majority of her career, Ginger Conlon is currently director of customer stories at Genesys. Previously she was thought leadership director at Genesys and co-host of its Tech Talks in 20 podcast and CX Green Room livestream show. In her prior roles as chief editor of 1to1 Media, CRM magazine, and Direct Marketing News, she set the editorial vision and strategy, which led to increased readership, engagement, and revenue. Ginger was a founding board member of CXPA, was selected as the 2023 CXM Stars awards’ #1 CX industry influencer by CX Magazine, and received a Silver Apple lifetime achievement award from the Marketing Club of NY for her contributions to the marketing industry.