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Four ways AI helps agencies provide unparalleled service

One of the many things the COVID-19 pandemic has taught agencies is the value of emerging technologies like artificial intelligence (AI). By using innovative customer experience design, government contact centers have used AI-powered chatbots and voicebots to improve the constituent experience.

Download the article to learn how:

  • AI helps agencies, agents and citizens
  • Chatbots and voicebots allow agents to deliver empathy
  • AI scales government agency services