FCW Citizen Engagement Summit:

The AI-Powered Citizen Journey

Optimizing the experience of citizens engaging with government agencies requires examining every moment of the interaction, the way those moments connect to create an impression, and the unfolding of the ongoing experience. Only then can the government improve the citizen experience.

Artificial intelligence helps by unifying, orchestrating, and optimizing the journey – creating exceptional experiences for customers and employees.

This session will discuss how government workers supported by AI technology deliver digital efficiency to citizens – with a human touch.

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