Notícias

What it takes to provide best-in-class customer experience

CIO | 06/17/2019

30 Notable IT Executive Moves: May 2019

CRN | 06/12/2019

Agility, Speed Essential for Contact Center, Genesys Xperience Speakers Stress

Destination CRM | 06/12/2019

Genesys Doubles Down on AI at Its Xperience Conference

DestinationCRM | 06/11/2019

Genesys Introduces Customer Engagement Platform

MarTech Advisor | 06/11/2019

AI Innovations Unveiled by Genesys at Xperience19

CXM | 06/11/2019

Genesys Xperience19 Underway in Denver

CXM | 06/11/2019

KQED Perspectives | 06/03/2019

2019 Innovation Issue: Artificial intelligence is no longer science fiction

Indianapolis Business Journal | 05/31/2019

How to Empower Agents to Become Super Agents

Destination CRM | 05/28/2019

How Genesys Is Personalizing Call Center Interactions

PYMNTS | 05/16/2019

Genesys Taps Former Cisco, Microsoft, Skype Exec as CEO

No Jitter | 05/06/2019

PE-backed Genesys names Bates as CEO

The PE Hub Network | 05/06/2019

Genesys Names New CEO

Inside Indiana Business | 05/06/2019

Google’s AI Presence Grows in the Contact Center

No Jitter | 04/11/2019

Is ‘Professional Presence’ A Euphemism Meant To Discourage Diversity?

Forbes | 03/29/2019

Chatbots in the Contact Center, Part 3: Overcoming Customer Reluctance

Contact Center Pipeline | 03/27/2019

Adobe, Microsoft, and SAP Expand the Open Data Initiative

DestinationCRM | 03/27/2019

Data visualization via VR and AR: How we’ll interact with tomorrow’s data

ZDNet | 03/26/2019

Genesys’ PureCloud Boosts Company Nurse Service: A CRM Service Elite Customer Case Study

Destination CRM | 03/25/2019

Chatbots in the Contact Center, Part 2: Internal Use and Adoption

Contact Center Pipeline | 03/20/2019

Modern Times: AI and the Future Contact Center Employee

CustomerThink | 03/19/2019

Chatbots in the Contact Center, Part 1: Common Applications and Misconceptions

Contact Center Pipeline | 03/13/2019

Diversity and Inclusion: Eating the Elephant

Thrive Global | 03/05/2019

Chatbots in the Contact Center

Contact Center Pipeline | 03/04/2019

Microsoft mixed reality software comes to smartphones

TechTarget SearchCRM | 03/01/2019

This is how you keep your most ambitious employees from leaving

Fast Company | 02/12/2019

AI, Automation Poised to Make Big Impact on Mobility, Remote Work

Channel Futures | 01/31/2019

Are Your Customer Experience KPIs Fit for Today?

CMSWire | 01/29/2019

This Month in Telecom: January 2019

VoIPReview Blog | 01/29/2019

Assessing Multi-Touch Attribution’s value: Is it worth the effort?

Marketing Land | 01/25/2019

AI in the Workplace: We’re Measuring the Wrong Things

CMSWIre | 01/18/2019

Making Connections: Genesys Helps Businesses of All Sizes Employ CX as a Competitive Business Differentiator

HostingAdvice | 01/17/2019

15 IT resolutions for 2019

CIO Magazine | 01/02/2019

Q&A with Genesys: on the New Features, Capabilities, and the Rapid Growth of Genesys PureCloud

VoIPReview Blog | 01/01/2019

5 UC Trends that Drove Headlines in 2018

TechTarget | 12/27/2018

Thursday’s Business Headlines

WISH TV 8 | 12/20/2018

Bringing Augmented Reality into the Workplace

Network Computing | 12/19/2018

These Are the 50 Best Places in America for Starting a Business

Inc. | 12/18/2018

Meet Customers with Messaging

Destination CRM | 12/14/2018

Genesys Moves to AI-Powered Journey Optimization

BC Strategies | 12/14/2018

Genesys, Cloud Believers

No Jitter | 12/13/2018

How Customer Relationship and Digital Workplace Can Pull Together

CMS Wire | 12/12/2018

Mr. Porter’s Holiday Chatbot Delivers Men’s Gift Guidance

Mobile Marketer | 12/11/2018

Loyalty360 Reads: December 5th, 2018

Loyalty360 | 12/05/2018

4 Ways to Ward Off Toxic Workplace Culture

Thrive Global | 11/27/2018

ROI Felt As Companies Implement Customer-Facing AI

CIO Dive | 11/26/2018

More People Than Ever Will Do Their Black Friday Shopping Online — Are You One of Them?

GOBankingRates | 11/23/2018

More People Than Ever Will Do Their Black Friday Shopping Online — Are You One of Them?

Yahoo! Finance | 11/23/2018

In Time For Thanksgiving, Butterball Hotline Turkey Experts Can Be Reached Through Amazon Alexa

Inquisitr | 11/20/2018

Thanksgiving Day Woes Disappear With Butterball Turkey Talk-Line

Forbes | 11/18/2018

Voice is Dead, Long Live Voice

InformationWeek | 11/16/2018

Where AI Customer Experience Investments Are Paying Off

CMS Wire | 11/15/2018

Galway Wins Huge 200-Job Artificial Intelligence Centre

Irish Independent | 11/15/2018

US Tech Firm Announces 200 New AI Technology Jobs in Galway

MSN | 11/14/2018

90% of Firms Already Using AI to Boost Customer Experience and Increase Revenue

TechRepublic | 11/14/2018

Consumers May Have a Soft Spot for Bots According to Genesys Survey

UC Today | 11/12/2018

Revamp Performance Reviews to Strengthen the Employee Experience

CMS Wire | 11/12/2018

75% of Consumers Say Humans Still Provide Most Effective Customer Service; 1 in 8 Hate Chatbots

Small Business Trends | 11/09/2018

The Butterball Turkey Talk-Line Gets New Trimmings for 2018

Wired | 11/08/2018

Black Friday Doldrums: Why U.S. Consumers Are Shopping From Home

Retail IT Insights | 11/08/2018

Genesys CEO Stresses Career Variety as Path to Success (Video)

San Francisco Business Times | 11/08/2018

No Jitter Roll: Five for Friday

No Jitter | 11/02/2018

Genesys Introduces AI-Powered Automation for Workforce Optimization

GetVoIP | 11/01/2018

Genesys Improves Workforce Management Software with AI

Tech Target | 11/01/2018

Genesys Introduces Automated Forecasting and Scheduling

Destination CRM | 10/30/2018

New Research Finds Only 12.5% of US Consumers Actually Hate Chatbots

CRMXchange | 10/24/2018

Customer Service Can Make or Break a Company’s Reputation

eMarketer | 10/23/2018

AI in Customer Service, and Augmenting Humans is the Opportunity

Information Age | 10/23/2018

Bots Low Down the List for Consumer Frustrations

Loyalty Magazine | 10/23/2018

The Customer Experience Advantage Of Artificial Intelligence In The Cloud

Forbes | 10/08/2018

Genesys Offers Voicebots and Chatbots for Omnichannel Customer Engagement

Technology Evaluation Centers (TEC) | 10/04/2018

8 Augmented Reality Companies Changing the Digital Workplace

CMS Wire | 10/03/2018

Apple Business Chat Goes Global as Enterprises Get the iMessage

Computer World | 10/02/2018

3 Steps to Communicate Your CX Plan with Leaders, Stakeholders, and Outliers

Customer Bliss | 09/27/2018

Customer Experience Measurement: Back to Basics

CMS Wire | 09/25/2018

Hen House Ventures Facilitates Launch of New Technology From Pointel

ePRNews.com | 09/24/2018

Volkswagen Trade Parts Specialists (TPS) Chooses G3 Comms for Cloud-Based Overhaul of UK Centres

weSRCH.com | 09/24/2018

Understanding The Difference Between Employee Experience And Engagement

CMS Wire | 09/20/2018

Sumo Logic Breaks Security Data Silos with Cloud SIEM

TechTarget | 09/19/2018

Contextual Conversations: The Software Innovation Improving Customer Support

TechnologyAdvice | 09/18/2018

7 Secrets to Predictive Analytics Success

CIO | 09/11/2018

What Are Behavioral Biometrics and How Do They Fit Into Marketing?

CMS Wire | 09/04/2018

The Privacy Paradox: The Right to Be Forgotten, But the Wish to Be Remembered

Adweek | 09/03/2018

10 Questions Machine Learning Engineers Can Expect in a Job Interview

Tech Republic | 08/30/2018

Crisis Services Canada Wins a DTA for Using Rogers Tech to Prevent Suicides

ITBusiness.ca | 08/14/2018

Google Contact Center AI makes early inroads in industry

TechTarget | 08/03/2018

How to Identify a High-Performing Tech Job Candidate: 5 Traits

TechRepublic | 08/03/2018

Google Next 2018: A deeper dive on AI and machine learning advances

ZDNet | 08/02/2018

Genesys is Offering the First ‘Fully Integrated’ Use of Google Contact Center AI

MarTech Today | 08/01/2018

How AI Will Transform Customer Service

IT Business Edge | 07/30/2018

Google Promises to Revolutionize AI Tools, ZoomInfo Names CEO, More CX News

CMS Wire | 07/30/2018

Google Cloud Next 2018 Review – Event Roundup

UC Today | 07/27/2018

The Future of Customer Service

Future Talk TV | 07/26/2018

At Google Next, New A.I. and Build Tools Automate the Future

Dice Insights | 07/26/2018

Genesys Integrates with Google Cloud Contact Center AI

MarTechAdvisor | 07/26/2018

Vendors Race to Adopt Google Contact Center AI

Tech Target | 07/26/2018

Google Releases Contact Center AI

Smart Customer Service | 07/25/2018

Google Clouds Enterprise Communications

No Jitter | 07/25/2018

KPMG Jumps Onto the Bot Train with Google Cloud Implementation

eWeek | 07/25/2018

Genesys Readies Smart Bots for Google Cloud

eWeek | 07/25/2018

Google’s Human-Sounding AI to Answer Calls at Contact Centers

ZDNet | 07/25/2018

Cloud Next 18 – Google Moves Up the AI Stack into Enterprise Apps

Diginomica | 07/24/2018

Meet the Channel: Genesys CEO Paul Segre Says Look to Different Markets to Survive Change

Channel Futures | 07/24/2018

Five Critical Requirements for Customer Experience in an Ultra-Connected Era

BAI | 07/11/2018

Using Next Generation Contact Center Technology to Provide Suicide Prevention and Support – Roberta Fox Talks About Canada Suicide Prevention Service

Business Communications Strategies | 07/09/2018

Out Loud: What is Predictive Routing with Genesys

UC Today | 07/06/2018

9 Big Ideas From the Forrester CX Conference

CIO | 07/02/2018

When Bots Fail, So Do Brands

Adweek | 06/18/2018

Are Senior Managers Out of Touch With Workers’ Digital Needs?

CMS Wire | 06/18/2018

Genesys Celebrates Success with Customer Experience and AI Routing

UC Today | 06/12/2018

Self-Service and Assisted Service: Putting It All Together

Speech Technology Magazine | 06/04/2018

The myths around AI, as explained at the Toronto Tech Summit

itbusiness.ca | 05/29/2018

Solutions Address GDPR Call Center Compliance

TMC Net | 05/25/2018

Security Central: Time’s Up! GDPR Is Finally Here

Channel Futures | 05/25/2018

Genesys Makes PureCloud GDPR-Compliant

Smart Customer Service | 05/24/2018

Artificial Intelligence, Real Impact

Hospitality Technology | 05/15/2018

Avaya cloud revenue grows, but profitability remains elusive

TechTarget | 05/11/2018

Will Your Customers Come Back? 4 Ways to Tell

Spectrum Business | 05/09/2018

The Promise of AI and the Plague of Silos, A Q&A with Genesys CEO Paul Segre

Smart Customer Service | 05/08/2018

Genesys Maps Out Development Path

No Jitter | 05/07/2018

Genesys CX18: ‘AI Is Changing Everything We Do’

Smart Customer Service | 05/05/2018

Genesys CX18: Introducing AI-Powered Predictive Routing

Smart Customer Service | 05/03/2018

Genesys Delivers Predictive Routing

No Jitter | 05/02/2018

In financial services, KM is a plus

KM World | 05/01/2018

10 Leaders in Fast-Changing Omnichannel Contact Center Sector

IT Business Edge | 04/27/2018

CEO Paul Segre Takes the Acquisition Track to Keep Pace with Evolving Contact Center Industry

FierceCEO | 04/26/2018

Sunny Forecast for Cloud-Based Contact Centers (Page 18)

Direct Marketing Magazine | 04/25/2018

Genesys Messaging Takes a Bite out of Apple Business Chat Beta

UC Today | 04/24/2018

Speech Developer Platforms: Reshaping the Market By Mimicking App Stores

Speech Technology Magazine | 04/16/2018

Intelligent Systems: AI Enhances CRM Software

Software Magazine | 03/30/2018

AI and the User Experience: Current and Future Uses for AI within CRM

Software Magazine | 03/30/2018

Genesys commits to growing diverse talent pipeline in Indy

TechPoint | 03/28/2018

Genesys Bought Altocloud Because AI is the Future

TMCnet | 03/22/2018

Tech firm donates $50K for Hogsett’s youth employment project

Indianapolis Business Journal | 03/21/2018

Cloud contact center benefits include simplicity, integrations

TechTarget | 03/20/2018

The Step-by-Step Guide to a Successful Voice of The Customer Program

CMS Wire | 03/19/2018

Genesys Acquires Altocloud Sales Analytics for Contact Center Cloud

TechTarget | 03/01/2018

Today’s Channel Rundown – 27 February 2018

Channelnomics | 02/27/2018

Genesys Chooses Altocloud as Next Strategic Acquisition

No Jitter | 02/27/2018

What Will Genesys Roll Up Into Its Business Next?

One Million by One Million Blog | 02/26/2018

Why It’s Virtually Certain Augmented Reality Will Go Mainstream in 2018

Smart Customer Service | 02/15/2018

Why Augmented Reality Will Be Your Next Customer Channel

CMS Wire | 02/09/2018

Companies Stand Out with Organizational Excellence

FierceCEO | 02/09/2018

Why Customer Service is a Double-Edged Sword and How to Keep it From Killing Your Brand

MarTechExec | 02/07/2018

2017, Natural Disasters, and the Future of Communication

BCStrategies | 02/02/2018

How Data Drives the Extended IBM-Salesforce Partnership

CMS Wire | 01/30/2018

3 Powerful Ways Augmented Reality Is Disrupting the Customer Journey

Adweek | 01/30/2018

Technology Is A Driving Force In Indiana

Chief Executive | 01/25/2018

Coming Soon to a Contact Center Near You!

Contact Center Pipeline | 01/23/2018

Genesys Sees Subscription Pricing as Step to Cloud

No Jitter | 01/18/2018

When Silence is Golden: Improving Customer Service with Speech Analytics

TELUS International | 01/18/2018

New Genesys Offering Gives Partners Deployment & Billing Flexibility

Channel Futures | 01/17/2018

Genesys vs Avaya: Genesys Speaks Out about Avaya’s Exit from Bankruptcy

UC Today | 01/17/2018

Genesys Selects Dr. Peter Graf as New Chief Product Officer

MarTechSeries | 01/11/2018

Service at a Premium

San Fernando Valley Business Journal | 01/08/2018

39 Ways AR Can Change The World In The Next Five Years

Thrive Global | 01/05/2018

Move Over, Voice: Holograms are the Next User Interface

VentureBeat | 12/24/2017

Why Are Companies Investing in Customer Retention?

CMS Wire | 12/21/2017

Genesys Unveils New PureCloud-Amazon Lex Integration

VoipReview.org | 12/20/2017

The Biggest VoIP & UC Vendor Acquisitions in 2017

GetVoIP | 12/18/2017

Marketing Technology 2018: 350 Marketers, CEOs, And Influencers Predict The Future

Tune | 12/15/2017

CEOs celebrate holidays by giving to those in need

FierceCEO | 12/15/2017

Managing Real-Time Customer Communications In A Crisis

Forbes | 12/13/2017

The 10 Most Innovative Cloud Communication Products of 2017

GetVoIP | 12/12/2017

Google Cloud’s Expanded MSP Program ‘Good News’ for the Channel

Channel Futures | 12/12/2017

Enterprise Communications: A Look Back, a Look Ahead

No Jitter | 12/12/2017

Do Customer Service Chatbots Need to Pass the Turing Test?

SearchCRM | 12/07/2017

Will Avaya’s Emergence from Chapter 11 Come Too Late to Save It?

Channel Futures | 12/05/2017

Friend or Foe: AI and Customer Service

Flarrio | 12/03/2017

Third-party E911 Services Expand Call Management Tools

TechTarget | 11/30/2017

AWS Gives Alexa a Voice for Your Business

No Jitter | 11/30/2017

This Month in Telecom: November 2017

VoIP Review | 11/30/2017

Avaya Gets Court Approval for Restructuring Plan, Sets Stage to Exit Chapter 11 by Year-End

Fierce Telecom | 11/29/2017

New AI Tool Distinguishes Between What Customers Say and What They Mean

CRM Buyer | 11/28/2017

10 Red-Hot Products From AWS re:Invent 2017

CRN | 11/28/2017

Genesys Integrates PureCloud with Amazon Lex

Smart Customer Service | 11/27/2017

Genesys Integrates PureCloud, Amazon Lex

No Jitter | 11/27/2017

Top Contact Center Acquisitions of 2017

Fonolo | 11/21/2017

Genesys Expands Its Global Resellers Program

Smart Customer Service | 11/15/2017

18 Traits of Successful Tech Leaders

CMSWire | 11/08/2017

Effectively Incorporating AI Into Marketing and Sales

MarTechSeries | 11/02/2017

(Part 3) Thought Leaders in Artificial Intelligence: Christopher Connolly, VP of Solutions Strategy

One Million by One Million Blog | 10/27/2017

(Part 2) Thought Leaders in Artificial Intelligence: Christopher Connolly, VP of Solutions Strategy

One Million by One Million Blog | 10/26/2017

Genesys President Joins TechPoint Board of Directors

TechPoint | 10/26/2017

(Part 1) Thought Leaders in Artificial Intelligence: Christopher Connolly, VP of Solutions Strategy

One Million by One Million Blog | 10/25/2017

Guest Blog: Assistive AI for Real Work

Shep Hyken's Customer Service Blog | 10/20/2017

91% of top companies use AI to boost customer service, improve branding

TechRepublic | 10/11/2017

AI in Marketing

Flarrio | 10/06/2017

Bots for customer service: charge ’em up or power ’em down?

GetApp | 10/03/2017

How Alexa can benefit your company

IDG Connect | 09/26/2017

The Impact of AI on Modern Marketing, Part IV: 13 Realistic AI Outcomes Marketers Can Expect

MarTechExec | 09/20/2017

Transat Soars and Saves with New Contact Centre Operations

Contact Management Magazine | 09/18/2017

2017 Cloud Partner Programs Guide – Genesys

CRN | 09/18/2017

Creating Dynamic Customer Experiences with PureCloud by Genesys

VOIP Review | 09/12/2017

The Homework Hotline Aces Its Assignments with PureCloud

DestinationCRM | 07/31/2017

2017 Network Connectivity Partner Programs

CRN | 07/24/2017

Business Intelligence and Analytics

Flarrio | 07/23/2017

Closing the CX Gap

Contact Center Solutions | 07/10/2017

Mistakes You Can Avoid in Collection Software

Collection Advisor | 06/22/2017

Genesys to Bring Augmented Reality to Contact Centers as Part of ‘Tech Disruption’

Crain's | 06/18/2017

Customer Service Needs to Expand Across Channels, A Q&A With Genesys CEO Paul Segre

Smart Customer Service | 06/12/2017

With Apple’s Business Chat, users can schedule appointments and process payments in iMessage

TechRepublic | 06/12/2017

Apple Launches Business Chat in iOS 11 Developer Preview

MacRumors | 06/10/2017

VIDEO: Genesys President Tom Eggemeier talks Indy, tech talent and the future

TechPoint | 06/06/2017

​Red Hat supports NFS in Ceph Storage 2.3

ZDNet | 06/06/2017

Genesys – ININ Merger Can’t Stop Quicken’s Bet on Cloud Contact Center

No Jitter | 06/01/2017

Genesys Differentiates with Blended AI Approach

No Jitter | 05/30/2017

Workforce Management in the Omnichannel Age

Contact Center Pipeline | 05/26/2017

Now Is the Workforce of Our Discontent

CIO Review | 05/26/2017

Genesys leader: ‘We’re going to start growing again in Indianapolis’

Indianapolis Business Journal | 05/25/2017

Genesys CX17: Executives Outline the Road Map for Its Customer Experience Suite

Destination CRM | 05/25/2017

Genesys CX17: Genesys Unveils the G-NINE Innovation Framework

Destination CRM | 05/24/2017

Genesys Launches G-Nine CX Framework

CRM Buyer | 05/24/2017

Genesys Unveils New Customer Engagement Model

No Jitter | 05/22/2017

Welcome to the Brave New World of IoT-Powered CX

CMS Wire | 05/18/2017

6 Things You Need to Know About IoT Security

Network World | 05/09/2017

Calling All Contact Centers

Software Magazine | 05/08/2017

Guest Blog: Don’t Waste My Precious Time

Shep Hyken's Customer Service Blog | 05/05/2017

Voice Design Tools Get a Redesign of Their Own

Speech Technology Magazine | 04/24/2017

2017 Best Places to Work in the Bay Area – Genesys

Silicon Valley Business Journal | 04/18/2017

CRN 2017 Partner Program Guide – Genesys

CRN | 04/10/2017

Genesys Expands Customer Experience Product Portfolio

VoipReview.org | 04/07/2017

Three Ways Travel and Hospitality Contact Centers Can Localize the Customer Experience

TELUS International | 04/06/2017

AI in Service: What Happens When 1+1=3?

MyCustomer | 04/06/2017

IoT: Customer Experience Leading the Way

No Jitter | 04/03/2017

Thou Shalt Not Commit the 7 Deadly Chatbot Sins in the Enterprise

VentureBeat | 03/29/2017

Genesys Announces New Customer Experience Solutions

DestinationCRM | 03/27/2017

The 2017 CRM Service Leaders: Interactive Voice Response

CRM Magazine | 03/27/2017

The 2017 CRM Service Leaders: Contact Center Infrastructure

CRM Magazine | 03/27/2017

10 Unified Communications Products Set To Be Unveiled At Enterprise Connect 2017

CRN | 03/22/2017

Industry Research: India Is Second Highest in IoT-Enabled Customer Maturity

ContactCenterWorld | 03/20/2017

Permira’s Brian Ruder on Private Equity’s Attraction to Tech — and Where He’s Shopping Now

TechCrunch | 03/16/2017

A Blended Approach Is Best When It Comes to AI in the Contact Centre

Information Age | 03/13/2017

Permira’s Valley Pioneers Chart Path to $4.2 Billion Dealmakers

Bloomberg | 03/05/2017

Genesys Flexes Its Acquisition Muscles

No Jitter | 02/27/2017

People on the Move: Larry Katz

San Francisco Business Times | 02/27/2017

Genesys Appoints Larry Katz as the Chief Financial Officer

MarTech Advisor | 02/22/2017

To Be an Experience Business Requires Organizational and Cultural Shifts

CMO.com | 02/13/2017

Customer Experience Has Evolved Thanks to IoT – The Time Is Now for Contact Centers to Take Charge

insideBIGDATA | 02/10/2017

Future-Proofing Customer Engagement Infrastructure

CIO Review | 02/09/2017

Top 100 Sales Operations and Enablement Executives

Hot Topics Magazine | 02/06/2017

Why PE Investment in Tech Is on the Rise

Bloomberg Technology | 01/26/2017

Experts Share the Top Big Data Trends for 2017

Techopedia | 01/23/2017

A Look Ahead: 17 on ’17 (Part 4)

Contact Center Pipeline | 01/18/2017

How Indianapolis, Long Known as a Manufacturing Center, Is Luring Tech Talent

New York Times | 01/17/2017

IoT and Hospitality: The Evolution of Customer Contact

Hospitality Technology | 01/13/2017

Interview with Genesys CMO, Merijn te Booij

TMCnet | 01/09/2017

Millennials Have Raised the Bar for Customer Experience – and Everyone Is Benefiting

CMSWire | 01/03/2017

Top Contact Center Stories of 2016

No Jitter | 01/03/2017

Ecosystem of Ethics

Profile | 01/02/2017

Millennials Drive New Order of Customer Experience

No Jitter | 12/20/2016

3 big trends for AI in 2017

VentureBeat | 12/20/2016

IT Briefcase Exclusive Interview: Contact Center and the Cloud

IT Briefcase | 12/16/2016

Royal Bank of Canada Deploys Video Banking 2.0

No Jitter | 12/15/2016

The New Genesys: Juggling AWS and Azure

No Jitter | 12/07/2016

Chatbots, Internet of Things Emerging Topics for Loyalty Industry in 2017

Loyalty360 | 11/28/2016

A Startup’s Secret Sauce: Customer Experience

TMCnet | 11/17/2016

Election Protection helps voters with call center technology

TechTarget | 11/02/2016

G-Force 2016: A Peek at What’s Next for Genesys

No Jitter | 10/27/2016

Digital Transformation: Tangerine Banks On It

No Jitter | 10/27/2016

Delivering omnichannel experiences that create memorable relationships

Adrian Swinscoe | 09/18/2016

Genesys Acquires Interactive Intelligence

Smart Customer Service | 08/31/2016

Two for Two: Genesys to Buy Interactive Intelligence

Techzone360 | 08/31/2016

Contact center giant Genesys buys rival Interactive Intelligence for $1.4B

SiliconANGLE | 08/31/2016

Call-Center Software Providers Genesys, Interactive Intelligence to Merge

Wall Street Journal | 08/31/2016

Contact center company Genesys to buy Interactive Intelligence

Reuters | 08/31/2016

Genesys to Buy Interactive Intelligence in $1.4 Billion Deal

Bloomberg | 08/31/2016

Genesys buys rival software firm Interactive Intelligence for $1.4 billion

ZDNet | 08/31/2016

Interactive Intelligence (ININ) Stock Pops on $1.4 Billion Genesys Deal

TheStreet | 08/31/2016

Genesys to acquire Interactive Intelligence in deal valued at about $1.4 billion

MarketWatch | 08/31/2016

Genesys To Acquire Contact Center Rival Interactive Intelligence For $1.4 Billion

CRN | 08/31/2016

Genesys Grabs at Global Scale with $1.4B Interactive Intelligence Buy

CMS Wire | 08/31/2016

Genesys snaps up competitor, Interactive Intelligence, for $1.4 billion

San Francisco Business Times | 08/31/2016

Q&A: Genesys CEO Dishes on Interactive Intelligence Buy

No Jitter | 08/31/2016

The Storm Behind the Cloud: Ushering in the Next Era of Innovation

CIO Review | 08/17/2016

Genesys’ AppFoundry and DevFoundry Are Innovation Springboards

Smart Customer Service | 08/12/2016

Why is automated phone help so bad?

NPR Marketplace | 08/08/2016

AppFoundry & DevFoundry accelerate customer experience for Genesys

IT Brief | 08/04/2016

5 Tips for Cultivating a World-Class Sales Team

Sales Benchmark Index | 08/04/2016

Genesys: The Best Is Yet to Come

No Jitter | 07/26/2016

Why Personalization Is A Must For The Mobile Customer Experience

Business 2 Community | 07/25/2016

Contact Center Tech Specialist Genesys Adds Minority Investor

Fortune | 07/21/2016

Creating happy journeys for the customers

CommsMEA | 07/14/2016

Five technologies that will transform customer service in five years: Forrester

Luxury Daily | 07/13/2016

Generation Z – Why They Think And Behave Differently

Contact Centres | 06/24/2016

Chat Bots Are Cool, But Will They Replace Humans?

CMSWire | 06/10/2016

Digital is Critical to Omnichannel Success

1to1 Media | 06/03/2016

5 Tools to Enhance your Customer Experience

BrainSINS | 05/31/2016

Genesys targets midmarket with Genesys Business Edition

ITWire | 05/24/2016

Genesys Named Leader In 2016 Gartner Magic Quadrant

Contact Centres | 05/23/2016

Genesys Named a Leader for the Eighth Consecutive Year

Call Centre Helper | 05/23/2016

Why omnichannel engagement centre solutions deliver ROI for businesses

eCommerce Insights | 05/12/2016

So You Think You’re Omnichannel? Read This

Mad Marketer | 05/10/2016

How to Be Easy to Buy From and Sell For

Sales Benchmark Index | 05/09/2016

It’s Not Too Late to Improve the Contact Center

BPA Quality | 04/28/2016

The Strategic Need to Improve Customer Experience in Enterprise IT

Bain & Company | 04/27/2016

The Human Element Still Has Merit

1to1 Media | 04/25/2016

Genesys enhances partner activity in A/NZ

ARN | 04/18/2016

Genesys Cements Commitment to Arab World with Launch of Native Customer Experience Platform

Azad News | 04/14/2016

How proactive chat and digital overhaul is helping this financial services company convert customers

CMO | 04/13/2016

10 Best Companies to Sell For in 2016

SBI | 04/13/2016

What’s Happening to the Call Center When People Stop Calling?

Frank Reactions | 04/12/2016

The Uberization of the Call Center Workforce

Business 2 Community | 04/12/2016

Recruiting Strategies for a Tight Talent Market

Harvard Business Review | 04/07/2016

M&C Associates and Genesys Enter Partnership to Deliver Omnichannel CX

PR.com | 04/07/2016

Intrarom and Genesys receive The Best Technology Solution Provider for Banking Sector Award

The Diplomat - Bucharest | 04/01/2016

Top Three Developments in Customer Experience

CIO Review | 03/30/2016

State of Michigan taps into tech for better CX, worker productivity

FierceContentManagement | 03/30/2016

GUEST COMMENT Three simple ways to prevent abandoned carts

Internet Retailing | 03/29/2016

How Customer Experience Technology Helped the State of Michigan’s Department of Human Services

Loyalty360 | 03/28/2016

The Internet of Things

DNA | 03/11/2016

Genesys Has New Impetus for 2016

Ventana Research | 03/10/2016

General Dynamics Launches Customer Experience Platform

DestinationCRM | 03/04/2016

Omnichannel engagement solutions spur company revenue: Forrester study

CIO Asia | 03/04/2016

New Tech Tools Rebuild Human Bond Lost in Digital Banking

American Banker | 03/03/2016

Enterprise Connect 2016: Genesys Showcases Next Generation Omnichannel Customer Experience

Dr Natalie News | 03/03/2016

Lisa Abbott of Genesys: Chat on Your Website Decreases Customer Abandonment by Half

Small Business Trends | 02/26/2016

Genesys Customer Experience Platform Creates ROI Impact

Loyalty360 | 02/24/2016

Genesys names Merijn te Booij as chief marketing officer

infotechlead | 02/24/2016

Omnichannel Engagement Solutions Can Deliver Substantial Financial Gain

Call Center Services | 02/23/2016

Genesys omnichannel solution delivers big ROI, study shows

ChannelLife Australia | 02/22/2016

Want Big Returns? Consider Big Omni-Channel Engagement Investment

Omni-Channel Customer Engagement | 02/22/2016

Genesys Appoints Global Executive Sales Leader, Mark Turner

Contact Centres | 02/18/2016

Research Shows Omnichannel Delivers Big Financial Returns

Contact Centres | 02/17/2016

Omni-channel contact is a paradigm shift

ITWire | 02/17/2016

9 Ways a Great Customer Relationship is Like a Great Marriage

CRMXchange | 02/12/2016

Speed Read: Why CX Is Like a Great Marriage

CMSWire | 02/10/2016

News: InfoArmor Selects Genesys Solutions to Enhance Customer Experience

Contact Center World | 02/02/2016

Amazing Business Radio: Tom Eggemeier

Amazing Business Radio with Shep Hyken | 02/02/2016

Bringing Engagement Back to Customer Relationship Management

Smart Customer Service | 01/19/2016

Bringing Engagement Back to Customer Relationship Management

CRMXchange | 01/15/2016

Is WebRTC the Future of Contact Centers?

TMCnet | 01/08/2016

Tangerine unpeels secure chat for convenient banking transactions

Mobile Commerce Daily | 01/08/2016

Tangerine: First Bank in Canada to Offer Secure Chat Feature

Let's Talk Payments | 01/08/2016

Tangerine Bank tries out chat-based financial transactions

ATM Marketplace | 01/07/2016

Tangerine first bank in Canada to launch real-time Secure Chat

CNW | 01/07/2016

Genesys Acquires SpeechStorm to Accelerate a Powerful Suite of Customer Experience Solultions

Loyalty360 | 01/04/2016

Customer experience in 2016: Data, mobile and A.I.

ITProPortal | 01/04/2016

Genesys Enhances Suite of Self-Service and Omni-channel Customer Experience Solutions

Loyalty360 | 12/28/2015

Genesys acquires SpeechStorm to bolster self-service offering

ChannelBiz | 12/28/2015

2016 IoT Predictions: Big Data, Beacons, Wearables, Security

MediaPost | 12/22/2015

3 Customer Experience Predictions for 2016

Business 2 Community | 12/22/2015

Genesys Acquires SpeechStorm to Expand Self-Service

No Jitter | 12/22/2015

Genesys Accelerates Omnichannel Self-Service Capabilities with SpeechStorm Acquisition

Telecom Reseller | 12/22/2015

Genesys gains a pile of self-service apps with SpeechStorm acquisition

Channelnomics | 12/21/2015

Genesys Makes a Move on Australian Mid-Market

Omnichannel Experience | 12/21/2015

Genesys Accelerates Omnichannel With SpeechStorm Acquisition

Contact Centres | 12/21/2015

Genesys Acquires SpeechStorm: Signals Long-Term Plans for GVP to Support Multi-Channel CX

Opus Research | 12/21/2015

How data, mobile and AI will transform customer experience in 2016

Information Age | 12/14/2015

3 Customer Experience Predictions for 2016

CRMXchange | 12/14/2015

Genesys Joins G-Cloud 7 Framework

Contact-Centres.com | 12/08/2015

Things We Wish Companies Would Do to Improve Customer Service From Consumers According to Genesys

Call Center Times | 12/07/2015

Genesys Exec Ready to Rock ITExpo

The Mad Marketer | 12/07/2015

Fill Your Stockings with Sales This Holiday Season

IBM Commerce | 12/02/2015

Here’s Why Microsoft Wants to Host Your Next Business Meeting

Fortune | 11/30/2015

Office 365 brings significant new value to business customers woldwide

Microsoft Office 365 Blog | 11/30/2015

How B2B companies use different metrics to determine customer satisfaction

B2B News Networks | 11/30/2015

Focus on metrics shouldn’t be at expense of employee welfare

Talk Retail | 11/25/2015

Customers Frustrated Before Calling the Help Center, Survey Finds

Virtual PBX | 11/25/2015

Genesys Takes a More Prescriptive Approach in Selling Omni-channel

Customer Zone 360 | 11/18/2015

Delivering on Turnbull’s innovation mandate

Technology Decisions | 11/17/2015

TMCnet Editors Day Santa Clara 2015 Interview with Genesys

TMCnet | 11/17/2015

What does omnichannel actually mean?

MyCustomer.com | 11/17/2015

Genesys Winners of Partner Innovation Awards

Contact Centres | 11/16/2015

Making the Business Case for Speech Analytics

Speech Technology | 11/09/2015

Genesys and Microsoft Expand Relationship to Deliver World-Class Customer Experience

Telecom Reseller | 11/09/2015

Genesys Brings G-Force to Powering a Better Customer Experience

Ventana Research | 11/06/2015

What 5 Celebrity Entrepreneurs Can Teach You About Customer Experience

Vulcan Post | 11/05/2015

Analytics a key priority for ANZ business bosses

Technology Spectator | 11/04/2015

Better use of analytics a priority to drive ‘customer experience’

iTWire | 11/04/2015

Analytics a key priority for ANZ business bosses

The Courier Mail | 11/04/2015

Analytics a key priority for ANZ business bosses

Analytics a key priority for ANZ business bosses | 11/04/2015

Analytics a key priority for ANZ business bosses

The Daily Telegraph | 11/04/2015

Analytics a key priority for ANZ business bosses

Geelong Advisor | 11/04/2015

Analytics a key priority for ANZ business bosses

The Australian | 11/04/2015

Microsoft to Use Genesys Software for Global Call Center

TMCnet | 11/02/2015

Genesys Launches AppFoundry, a Customer Service App Maketplace

Smart Customer Service | 10/30/2015

Genesys and Microsoft expand Skype Partnership

ARN | 10/29/2015

Three Simple Ways to Prevent Abandoned Carts

Customer Zone 360 | 10/26/2015

Can IBM Watson Bring Customer Service Back to the Future?

Smart Customer Service | 10/22/2015

Nem tudo foi exagero…

CallCenter.inf.br | 10/21/2015

Was Back to the Future right about customer service in 2015?

MyCustomer.com | 10/21/2015

Half of issues experienced by customers on ecommerce sites go unidentified

MyCustomer.com | 10/21/2015

UAB deploys NCR Solutions to enhance customer services

CPI Financial | 10/19/2015

Can IBM Watson Bring Customer Service Back to the Future?

Call Center Times | 10/15/2015

Winning CX in a Digital and Multi-Channel World

Enterprise Innovation | 10/14/2015

Make the Case for Better Utilizing ACD…or Moving on From It

TMCnet | 10/14/2015

Genesys Q&A: The Profitable Benefits of Prioritizing Customer Experience

Loyalty360 | 09/30/2015

How IT improved call center performance

Infotech Lead | 09/28/2015

Bluelink rénove la technologie de ses centres

RelationClientMag.fr | 09/25/2015

Introducing the Newest Member of the C-Suite

1to1 Media | 09/25/2015

Do You Know Enough About Customer Communication Needs?

Call Centre Helper | 09/23/2015

Finish your purchase, please

USA Snapshots | 09/23/2015

In-Store, Targeted Messaging: Deals Vs. Annoyance

MediaPost | 09/23/2015

Delivering Unified Customer Experience

BFM | 09/22/2015

Survey: Customers notify retailers – leave us alone

Chain Store Age | 09/22/2015

Member Spotlight: Alice Katwan

The CLUB | 09/21/2015

Bosch Selects Genesys Customer Experience Platform to Unite Global Contact Center Operations

Contact Centre News | 09/21/2015

Connecting Amazon’s Employee Experience to Its Customer Experience

Business to Community | 09/16/2015

Transforming the customer journey

Enterprise IT News | 09/14/2015

Keynote Speakers Announced for G-Force 2015

Call Centre Helper | 09/09/2015

Back to School Shopping, Interrupted: 3 Simple Ways to Prevent Abandoned Shopping Carts

Business to Community | 09/08/2015

Paul Segre needed time to find the right career path for his skills

Smart Business Magazine | 09/01/2015

Customer Engagement Rises with University of Pittsburgh Medical Center Health Plan

Loyalty360 | 09/01/2015

Artificial Intelligence will make business better

The Australian | 08/29/2015

Why Now Really Is the Time to Appoint a CXO

Call Centre Helper | 08/26/2015

How Gen Z customers will affect your contact center

Customer Experience Insight | 08/26/2015

Staying Relevant In An Era Of Disruption And Elusive Customer Loyalty

Business to Community | 08/19/2015

Infographie | L’implication du CEO dans l’exérience client impacte la performance

RelationClientMag.fr | 08/18/2015

L’engagement client, une vraie source de performance

RelationClientMag.fr | 08/18/2015

VIDEO Interview: Bruce Eidsvik SVP Genesys APAC talks customer service

ITWire | 08/17/2015

How to fix hospital call centers to improve patient experience, boost revenue

Becker's Hospital Review | 08/14/2015

Is it Time for Businesses to Turn to DM on Twitter?

Digital Marketing Magazine | 08/13/2015

5 more reasons why businesses should adopt the cloud

Compare the Cloud | 08/13/2015

5 Reasons the MD Should Talk to Your Customers

Call Centre Helper | 08/12/2015

The 2015 Speech Industry Implementation Awards: Michigan Office of Child Support

Speech Technology | 08/07/2015

CX Must Start with the C-Suite

Customer Experience Magazine | 08/01/2015

Telstra and Genesys announce new strategic relationship

ARN | 07/31/2015

How voice analytics helps iiNet hear customer problems on its network

CMO, Australia | 07/27/2015

Workforce Management Looking Strong Down the Road

Workforce Optimization Software | 07/24/2015

Customer Experience: Who’s In Charge Here?

Forbes | 07/21/2015

Genesys G-Summit global event comes to New Zealand

IT Brief | 07/16/2015

Ask HR: Why Hire MBAs?

MBA @ UNC | 07/15/2015

CX Starts with the C-Suite: The Economist Finds 3 Ways for Execs to Engage

Telecom Reseller | 07/13/2015

How to Solve the Customer Experience Puzzle

DestinationCRM.com | 07/09/2015

Omnichannel Strategy: How to Identify and Prioritize Customer Channels

Contact Center Pipeline | 07/08/2015

Robots and AI are Invading Banking

The Financial Brand | 07/07/2015

The art of proactive customer experience

MyCustomer.com | 07/06/2015

C-level Engagement in Customer Experience Initiatives Drives Competitive Advantage

Loyalty360 | 07/06/2015

The Evidence Is In! Prioritizing CX Leads to Profitability

1to1 Media | 07/02/2015

Cloud adoption is now a strategic business decision for contact centres

Cloud Hosting Magazine | 07/02/2015

80% of Greater China businesses to boost investment in customer experiences

Computerworld Hong Kong | 06/30/2015

CEO involvement in customer experience increases profitability – study

Marketing Magazine, Australia | 06/30/2015

European Investment in Customer Experience Up Ten Per Cent to Offset Decline in Customer Loyalty

Engage Customer | 06/29/2015

C-Suite must lead customer engagement: the Economist Intelligence Unit study reveals

BizCommunity.com | 06/26/2015

Customer experience initiatives fuel digital transformation change, report finds

CMO, Australia | 06/26/2015

CX solutions key to digital transformation

IT Brief | 06/26/2015

Tem que agregar valor ao cliente!

Call Center.inf | 06/25/2015

Les dirigeants doivent montrer la voie de l’engagement client, selon The Economist

Channel Business Partners | 06/25/2015

Social media emerging as key customer experience channel in Asia Pacific

Networks Asia | 06/25/2015

Firms That Prioritize Investment in Customer Experience More Likely to Have Better Revenue Growth

CFO Innovation | 06/25/2015

CEO no engajamento de clientes

Cliente SA | 06/25/2015

CEO engagement in customer experience initiatives drive competitive advantage – report

MyCustomer.com | 06/25/2015

Customer service goes social: Genesys

The Daily Telegraph | 06/24/2015

Australasian Companies Taking Charge of Digital Transformation

ARN | 06/24/2015

CEOs who personally tackle the social media-driven boom in customer experience win back profits

Business Insider Australia | 06/24/2015

Aussie companies spend big on customer experience

Technology Decisions | 06/24/2015

Customer Experience Linked to Profits

Contact Centre Helper | 06/24/2015

Social media is more important than phone calls or email for customer experience

WorkSmart Asia | 06/24/2015

Genesys Study: European investment in customer experience up 10% in past 3 years

Contact Centres | 06/24/2015

European investment in customer experience up ten percent in past three years

Digital Marketing Magazine | 06/23/2015

Customer experience set for social media makeover

The Australian | 06/23/2015

Survey Says: CEOs Should Take the Reins on CX Initiatives

Cloud Contact Center Zone | 06/23/2015

C-Suite Must Lead Customer Engagement The Economist Intelligent Unit Reveals

Telecom Reseller | 06/23/2015

European investment in customer experience up ten percent in past three years

Contact Centre News | 06/23/2015

A evolução do contact center

Portal Call Center | 06/17/2015

Genesys Customer Experience Platform launched

Upgrade Magazine | 06/17/2015

Genesys integrates with Skype for Business

IT-Online | 06/08/2015

5 Terrible Ways Companies Say ‘My Bad’

Inc.com | 06/05/2015

The future of the contact centre

CIO | 06/05/2015

Genesys names Vaughan Webster as new A/NZ channel boss

ARN | 05/28/2015

Make Pushy Push Notifications a Thing of the Past

Digital Marketing Magazine | 05/27/2015

Genesys Again Ranks High in Gartner Magic Quadrant List

Call Center Services, TMCnet | 05/22/2015

Genesys named a Magic Quadrant leader for seventh consecutive year

TelcoReview NZ | 05/22/2015

News: Genesys Named a Magic Quadrant Leader

Contact Center World | 05/22/2015

Genesys named Leader in 2015 Magic Quadrant

Contact Centres | 05/22/2015

Genesys Advances Omnichannel Experience for Customer Engagement

Ventana Research | 05/21/2015

Intégration de Genesys à Skype For Business

IT Pro | 05/21/2015

Gartner Names Genesys a Leader in 2015 Magic Quadrant for Contact Center Infrastructure, Worldwide

Contact Centre News | 05/21/2015

Cloud adoption now a strategic business decision, about more than just technology

Contact Centres | 05/20/2015

CRM – Genesys annonce son intégration à Skype for Business

CXP | 05/15/2015

L’intégration de Genesys à Skype For Business donne une nouvelle dimension à sa Plateforme

Docaufutur | 05/15/2015

Genesys integrates with Skype for Business

No Jitter | 05/14/2015

Integration Improves Cross-Channel Experience

Call Centre Helper | 05/13/2015

Are you constraining your back office performance?

CIO | 05/08/2015

Genesys Integrates Skype for Business into its CX Platform

Customer Service Manager | 05/07/2015

Genesys Customer Experience Platform integrates Skype for Business

Unified Communications Insights | 05/07/2015

Genesys Announces Integration with Skype for Business

Call Center Software | 05/06/2015

Genesys Extends Customer Experience Platform With Skype For Business

Contact Centres | 05/06/2015

Paul Segre has Genesys poised for continued growth by studying what makes customers happy

Smart Business | 05/04/2015

Genesys Furthers Integration with Skype for Business

DestinationCRM.com | 05/04/2015

News: Genesys Integrates with Skype

Contact Center World | 05/04/2015

New Integration Allows for a More Personal Touch

Website Magazine | 05/04/2015

Genesys contact centre platform selected by Atom Bank

Contact Centres | 05/04/2015

5 ways to differentiate your mobile customer experience

MyCustomer.com | 05/01/2015

A CIO’s Road Map to the Customer Service Cloud

Connections Magazine | 04/30/2015

Partnership Aims for Banking First

Call Centre Helper | 04/29/2015

Atom announces customer service IT provider

FStech | 04/22/2015

Infographic: evolution of the contact centre

Contact Centre News | 04/16/2015

3 reasons why artificial intelligence will continue to revolutionize CX

MyCustomer.com | 04/14/2015

Don’t Get Lost on the Customer Journey

Loyalty360 | 04/09/2015

IT Visionaries: How One CIO Built His Cloud Strategy, Team From the Ground Up

Salesforce Blog | 04/08/2015

Three Reasons Why Artificial Intelligence Will Continue to Revolutionize Customer Experience

Contact Center Analytics Review | 04/06/2015

Genesys’ Alice Katwan | Women of Influence 2015

Silicon Valley Business Journal | 04/03/2015

One Touchscreen to Rule all Touch Points – The iPhone CX

Digital Marketing Magazine | 04/01/2015

New Platform Captures Omnichannel Journey

Call Centre Helper | 04/01/2015

Genesys Customer Experience Platform Goes Far Beyond CRMs

Loyalty360 | 03/31/2015

How Digital Anthropology Improves Customer Experience

Loyalty360 | 03/30/2015

Genesys Omnichannel Customer Journey Management

Contact Centres | 03/30/2015

The 2015 CRM Service Elite: Genesys Helps Michigan Aid Families in Need

destinationCRM.com | 03/26/2015

Genesys sees boom as clients merge links with customers

The Nation | 03/23/2015

Vodacom starts multi-channel journey

IT-Online | 03/20/2015

Enterprise Connect 2015 – Genesys

No Jitter | 03/17/2015

Genesys Update Works to Engage Your Customers

CMSWire | 03/17/2015

Genesys Releases Contextual Customer Experience Platform

Smart Customer Service | 03/16/2015

Genesys Debuts the Latest Version of Its Customer Experience Platform

destinationCRM.com | 03/16/2015

How to find customer journey enlightenment and reach engagement nirvana

MyCustomer.com | 03/12/2015

Genesys increases focus on ANZ mid-market with cloud offering

ChannelLife NZ | 03/10/2015

Genesys: Don’t Let Your Contact Centre Workforce Become the Walking Dead

Contact Centres | 03/10/2015

Genesys goes cloud to tap mid-market

ITWire | 03/09/2015

Genesys makes “aggressive” push into mid-market

ARN | 03/09/2015

Cloud compulsion: the IT drivers for change

The Stack | 03/04/2015

‘No excuse’ for poor customer service

ITWire | 03/04/2015

UPMC Health Plan Wins 2015 Gold Stevie Award for Customer Service

PR Newswire | 03/03/2015

The Contact Center’s Role in Retaining High-Value Banking Customers

MyCustomer.com | 02/26/2015

Video: Marks & Spencer Relies on Genesys for Customer Experience

Enterprise Innovation | 02/24/2015

Genesys asks ‘Are Your Customers on a Journey to Nowhere?’

Contact Centres | 02/20/2015

Genesys Workforce Optimisation: Turn Your Agents into Superheroes

Contact Centres | 02/17/2015

G-Summit UK & Ireland 2015

Call Centre Helper | 02/17/2015

CX Success Starts With Our Customers!

Loyalty360 | 02/15/2015

Are You Ready for the Wearable Contact Center?

1to1 Media | 02/13/2015

Genesys and Workforce Optimization

Ventana Research | 01/28/2015

Case Study: Sky Improves Customer Experience

Call Centre Helper | 01/21/2015

Sky Sharpens Competitive Edge With Genesys Customer Experience Platform

Contact Centres | 01/15/2015

Clouds to Swell by 2020

Call Centre Helper | 01/14/2015

Your contact center is about to get disrupted

Internet Retailer | 01/14/2015

Are You Ready for the Wearable Contact Center?

Cloud Call Center | 01/06/2015

Never miss a tweet! Using social analytics for Twitter

The Global Marketing Alliance | 12/19/2014

Get to Know Your Digital Customers

Call Centre Helper | 12/17/2014

These Are the 50 Best Places to Work for 2015

TIME Magazine | 12/11/2014

Duck, Duck, Goose: Filtering Tweets With Social Analytics

Call Centre Helper | 12/03/2014

Are You Ready for the Wearable Contact Center?

ITProPortal | 12/03/2014

How the Cloud Can Help Safeguard Your Lifeline with the Customer

AnswerStat Magazine | 12/02/2014

Singapore Airlines Signs with BT, Genesys for Multi-Channel Customer Experience and Contact Center Solutions

PCC Mobile Broadband | 11/23/2014

BT, Genesys win Singapore Airlines contact centre contract

Telecompaper | 11/18/2014

How cloud can help safeguard your lifeline with the customer

Contact Centre NEWS | 11/12/2014

Twitter ignorance is not bliss! How social analytics can open up a customer blind spot

MyCustomer.com | 11/10/2014

What the French Taught Me About Customer Service

CMSWire | 11/10/2014

Ditch The Silos And Focus On The Customer

Engage Customer | 11/06/2014

Digital meets physical: Re-invigorating online engagement

CMO Innovation | 11/05/2014

5 Ways to Humanize Your Customer Care

CustomerThink | 10/30/2014

Genesys to supply Customer Experience Platform to Tata Sky

InfotechLead.com | 10/29/2014

Trade Secrets: Simple Ways to Improve Call Scripting

Call Centre Helper | 10/22/2014

Marketing and Customer Service: A Match Made in Heaven?

CSM | 10/21/2014

Genesys Embarks on a Revolution

Cloud Contact Center | 10/17/2014

Marketing & Customer Service: A Match Made In Heaven?

OnRec | 10/17/2014

Genesys Presents Future of Customer Service at Dreamforce

Cloud Contact Center | 10/14/2014

Are these the four trends driving customer engagement investment?

MyCustomer.com | 10/09/2014

Genesys Unveils Its Next-Generation User Experience

destinationCRM.com | 10/08/2014

What to Look for When Buying… an Agent Desktop

Call Centre Helper | 10/08/2014

Improving the Employee Experience in the Call Centre

Customer Experience Magazine | 10/06/2014

The seven routes to make call routing a success

Customer Experience Magazine | 10/06/2014

Top UK retailers losing out from abandoned online shopping trollies – report

The Global Marketing Alliance | 10/06/2014

Tata Sky enhances its service delivery

Marketing Interactive | 10/03/2014

Securing Sensitive Contact Center Information in the Cloud

AnswerStat Magazine | 10/02/2014

Is Mobile Enough? How to Create New Opportunities for Customer Engagement

AnswerStat Magazine | 10/02/2014

Ensuring Security in the Cloud

Call Centre Helper | 10/01/2014

Are You Making These 25 Webchat Mistakes?

Call Centre Helper | 10/01/2014

Empyrean Leverages Genesys Technology

Speech Technology Magazine | 09/30/2014

Transport companies transform contact centres

Enterprise Innovation | 09/25/2014

Transform Your Customer Service with Business Rules

CSM | 09/24/2014

30 Strategies for Improving Agent Productivity

Contact Centre Helper | 09/17/2014

Genesys: Making the Move to Digital Channels is Easy!

Contact Centres | 09/15/2014

Westbridge Furniture Designs does cloud

Retail Technology | 09/08/2014

“One Year Free” Offer by Genesys Addresses Switching Costs for CCaaS

Opus Research | 09/08/2014

Genesys Acquires System Integrator

Cloud Call Center | 09/08/2014

Genesys acquires Singapore-based CanaPlus Consulting

CIO Asia | 09/04/2014

The Cloud — Customer Experience’s Saving Grace?

CustomerThink | 09/04/2014

Frost & Sullivan Recognizes Genesys as North American Cloud Customer Solutions Company of the Year

Frost & Sullivan | 08/14/2014

The 2014 Speech Luminaries

Speech Technology Magazine | 07/31/2014

Star Performers: Genesys Furthers Its Spending Spree

Speech Technology Magazine | 07/29/2014

Social Media Customer Care, Analytics Pay Big Dividends

infoTECH Spotlight | 07/17/2014

Genesys to Put IBM’s Watson to Work

Enterprise Apps Today | 07/09/2014

IBM Watson goes to work in the customer service department

Marketing | 06/25/2014

Red Hat Taps Genesys for Cloud-Based Customer Experience Platform

Smart Customer Service | 06/25/2014

Genesys and IBM to Improve Customer Engagement with IBM Watson

Ventana Research | 06/14/2014

IBM, Genesys Partner on Watson-Powered Customer Service App

eWEEK | 06/12/2014

IBM Watson Partners With Genesys

Direct Marketing News | 06/12/2014

IBM Watson Partners With Genesys to Improve Customer Experience

COLLOQUY | 06/12/2014

You may soon get financial advice from a machine

CNBC | 06/10/2014

14 Tips for 2014 to Make Web Chat Work

Outbound Predictive Dialer | 06/05/2014

How to Provide World-Class Customer Service

Baseline | 05/28/2014

14 Interactive Voice Response Solutions for Small Businesses

BusinessNewsDaily | 05/20/2014

Is Your Customer in the Driver’s Seat?

Smart Customer Service | 05/14/2014

Genesys integrates cloud contact center with Zendesk platform

InfotechLead.com | 05/13/2014

Social media analysis for the masses and more CRM news

SearchCRM | 05/12/2014

Zendesk, Genesys Form Contact Center Software Alliance

CMSWire | 05/12/2014

Genesys Alliance with Zendesk Provides Improved Customer Experience and Offers Expansion Opportuniti

CRMXchange | 05/12/2014

Genesys and Zendesk Form Alliance to Bring Voice to Customer Service Solutions

destinationCRM.com | 05/12/2014

Genesys, Zendesk Partner to Enhance Cloud Contact Centers

enterpriseAPPStoday | 05/12/2014

Bridging the Retail Physical and Digital Customer Divide

Loyalty360 | 04/29/2014

What Heartbleed Revealed About Customer Experience

Re/code | 04/25/2014

What Amazon and Amex Can Teach Us About Customer Service on Mobile

Customer Magazine | 04/17/2014

Genesys Executive Interview: Reed Henry, Chief Marketing Officer

CRMXchange | 04/02/2014

Mitel, ShoreTel, snom Offer New VoIP Phones Genesys Acquires Solariat to Enhance its Social Analytics

Network World | 03/25/2014

Genesys Adds Social Media Filtering to Its Customer Platform with Solariat Acquisition

Smart Customer Service | 03/25/2014

To go, or not to go: Tech’s IPO shuffle

San Francisco Business Times | 03/07/2014

Tips for Deploying a Social and Multichannel Cloud Contact Center

IT Business Edge | 02/18/2014

Danger ahead: The speech analytics challenge checklist

MyCustomer.com | 02/13/2014

7 Contact Center Trends for 2014

Business 2 Community | 12/18/2013

When Things Go Wrong: How to Rescue the Customer Experience

Customer Service Manager | 11/20/2013

Genesys Unveils New Solutions for Contact Centers of All Sizes

Smart Customer Service | 11/13/2013

Dreamforce 2013: Contact Center Announcements

no jitter | 11/13/2013

Meeting Patient Needs in the Affordable Care Act Era

Advance Healthcare Network | 11/04/2013

Customer Experience: Being Loyal to Your Customer Pays

CMS WiRE | 09/03/2013

Genesys Launches Its Proactive Engagement Solution

IVR Resource | 05/16/2013