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Making Customer Experience Your Mission

Did you know that 80% of federal agencies have customer experience (CX) scores that rate as “poor” or “very poor” in the Forrester CX index?

The good news is it’s never too late to make customer service mission-critical at your agency.

Download this infographic to learn how you can bridge the gap between expectation and reality for your CX efforts.

Specifically, you’ll explore:

  • Results of a GovLoop survey on government CX.
  • The main obstacles for delivering excellent services to citizens.
  • How an integrated solution can help agencies address their customer services pain points.

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