Make every moment count at Xperience19 with informative content and compelling stories from our distinguished speakers.

Our expert speakers

Tom Eggemeier


Paul Segre


Merijn te Booij

Chief Marketing Officer,

Peter Graf

Chief Product Officer,

Additional speaker information will be added as it becomes available.

Call for Speakers

With Xperience19 rapidly approaching, we are looking for Genesys customers to share their CX success! Do you have a great story to tell? Share your knowledge and help people solve common challenges with your customer success stories, best practices and personal tips and tricks!

If you’re interested in speaking at Xperience19, please submit your story by completing the nomination submission form. All submissions must be received by April 12, 2019. If you are selected, you’ll be notified the week of April 22, 2019 and receive a complimentary conference pass. Questions? Contact [email protected].

Stay Connected: #Xpr19



World-Renowned, Award-Winning Photographer and Founder of The People’s Portfolio

Platon began his career in Britain working for British Vogue. He then received an invitation from the late John Kennedy Jr. to come to New York City to work for his political magazine, George.

While shooting portraits for a range of international publications including Rolling Stone, The New York Times magazine, Vanity Fair, Esquire, GQ and The Sunday Times magazine, Platon developed a special relationship with TIME magazine, producing over 20 covers for them. In 2007, he photographed Russian Premier Vladimir Putin for TIME magazine’s “Person of the Year” cover. This image was awarded 1st prize at the World Press Photo Contest.

In 2008, he signed a multi-year contract with The New Yorker. As the staff photographer, he produced several large-scale photo essays, two of which won ASME Awards in 2009 and 2010. Platon’s New Yorker portfolios focused on themes that included the U.S Military, portraits of world leaders and the Civil Rights Movement.

In 2009, Platon teamed up with Human Rights Watch to help them celebrate those who fight for equality and justice in countries suppressed by political forces. These projects highlighted human rights defenders from Burma as well as the leaders of the Egyptian revolution. Following his coverage of Burma, Platon photographed Aung San Suu Kyi for the cover of TIME—days after her release from house arrest.

Two years later, Platon was honored with a Peabody Award for collaboration on the topic of Russia’s Civil Society with The New Yorker magazine and Human Rights Watch.

Platon’s work has been exhibited in galleries and museums both domestically and abroad. The New York Historical Society has exhibited a solo show of Platon’s Civil Rights photographs, which remain as part of the museum’s permanent collection. Other permanent collections of Platon’s photography can be seen in museums and galleries in Tampa, Vienna and Edinburgh. He has also published four books of his work.

In 2013, Platon founded a non-profit foundation named The People’s Portfolio. The foundation aspires to create a visual language that breaks barriers, expands dignity, fights discrimination, and enlists the public to support human rights around the world. He serves as the Creative Director at Large for the Center for Civil and Human Rights in Atlanta, Georgia.

Platon is currently on the board for Arts and Culture at the World Economic Forum and serves as a steward for the Economic Growth and Social Inclusion Initiative.


Tom Eggemeier

President, Genesys

Tom is responsible for all customer-facing activities at Genesys, including global sales, customer success, channel and field operations.

Prior to his current role, Tom led the Alcatel-Lucent global enterprise sales organization (which included Genesys) with revenue responsibility of approximately $1.8 billion. Previously, Tom held a variety of leadership roles at Alcatel-Lucent, Enterasys Networks and Compaq in the areas of general management, sales and channels, product management, marketing, corporate communications and research and development.

Tom holds a Juris Doctor degree from the University of Chicago Law School, where he has served as a Visiting Committee member, and a bachelor’s degree from the University of Dayton.


Paul Segre

CEO, Genesys

Paul is the chief executive officer (CEO) at Genesys. Since taking on this position in 2007, he has led the company to consistent yearly double-digit growth and revenues of over $1 billion.

Paul joined Genesys in 2002 as chief technology officer with responsibility for product management and engineering. In 2004, he became chief operating officer with responsibility for sales, service, and support.

From 2002 to 2011, Paul held a variety of executive management roles at Alcatel-Lucent, including president of the Applications Group, which included Genesys. During this time, he led a worldwide team and grew revenues to more than $2.9 billion.

Prior to Genesys, Paul held senior positions at DSC, Bell Labs, and AT&T Network Systems in strategy, business development, and operations support systems development.

He holds a bachelor’s degree in mathematics and a master’s degree in operations research from Stanford University.


Merijn te Booij

Chief Marketing Officer, Genesys

Merijn is the chief marketing officer at Genesys. As CMO, Merijn leads the global marketing and product management organization. He is responsible for developing and executing the company’s technology vision, product strategy and go-to-market strategies to drive continued business growth and brand awareness.

Merijn joined Genesys in 2000 as a sales consultant for its Europe, Middle East, and Africa region. Prior to his current role, he served as vice president of professional services, creating and leading the Genesys Business Consulting practice.

Before Genesys, Merijn gained extensive experience in running contact centers, having managed contact center operations for the Dutch Automobile Association in Holland.

Merijn holds a master’s degree in international law from the Rijksuniversiteit Utecht in the Netherlands.


Peter Graf

Chief Product Officer, Genesys

Peter is the chief product officer (CPO) of Genesys, driving the global product vision and innovation strategy. He oversees software product management, engineering, cloud operations and product delivery across the company’s industry-leading customer experience platform.

Peter has held a variety of executive leadership positions in operations, development, sales, marketing and services throughout his 25+ years in the global enterprise software industry. His extensive background includes deep expertise on emerging technologies such as artificial intelligence.

Prior to Genesys, Peter served as CPO for Sungevity, a market-leading solar electricity company. Earlier in his career, Peter held multiple senior leadership roles with multinational software corporation SAP, including serving as the executive vice president and general manager of Sustainability Software.

Peter earned a doctorate in computer science from Universität des Saarlandes and a master’s degree in computer science and economics from Technische Universität Kaiserslautern in Germany.

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