Premios y reconocimientos

Gartner

Gartner names Genesys a Leader in the 2018 Market Share Analysis: Customer Experience and Relationship Management Software, Worldwide, 2017

Gartner

Gartner names Genesys a Leader in the 2018 Magic Quadrant for Contact Center as a Service

Gartner

Gartner names Genesys a Leader in the 2018 Magic Quadrant for Contact Center Infrastructure

Gartner

Gartner names Genesys a Leader in the 2017 Magic Quadrant for Contact Center Infrastructure

Gartner

MQ for Contact Center Infrastructure

Gartner

2013 Gartner Web Customer Service – “Challenger”

Gartner

2012 Gartner IVR Marketscope – “Strong Positive”

Gartner

2012 Global “Leader” in Contact Center Infrastructure

Ovum

Decision Matrix: Selecting IP Contact Center – “Short List”

Ovum

Decision Matrix: Selecting IVR Provider – “Short List”

Ovum

Ovum evaluation: Routing 2.0 and iWD – Recommended Strategy

Frost & sullivan

APAC Contact Center Applications Vendor of the Year, 2011

Gartner

2011 Global “Leader” in Contact Center Infrastructure

Gartner

2010 Global “Leader” in IVR & Enterprise Voice Portals

Gartner

2009 Global “Visionary” in eServices Suite

Award trophy

2009 Premise-based IVRs and Voice Portals: “Leader”

Forrester

Forrester

Frost & sullivan

EMEA Inbound Contact Routing Systems Market Penetration Leader for 2009

Gartner

MQ for Contact Center Infrastructure

Gartner

MQ for Interactive Voice Response (IVR) Systems

Frost & sullivan

Frost & Sullivan

Gartner

MQ for Contact Center Infrastructure, EMEA

Gartner

MQ for Contact Center Infrastructure, Asia/Pacific

Gartner

MQ for Contact Center Infrastructure, North America

Award trophy

Genesys 7.2 contact center software suite named 2006 Customer Interactions Solutions Magazine’s Product of the Year

Gartner

MQ for IVR

Ibm

IBM PartnerWorld Beacon Award

Forrester

Q2 2006 Forrester Wave Report for eService Suite

Award trophy

2006 Customer Interactions Solutions Magazine’s Product of the Year

Gartner

MQ for Contact Center Infrastructure, EMEA

Gartner

MQ for Contact Center Infrastructure, Asia/Pacific

Award trophy

TMC 2005 Communications Solutions Products of the Year, IP Contact Center Platforms Category