Nashville, Tennessee
May 1–4, 2018

Attention Developers: Introducing DevCon

Attending DevCon is a great way to take a deep dive into all of the capabilities of our next-generation customer experience application. Explore the full range of technical learning opportunities for Genesys developers, including:

  • Interaction Scripting
  • Testing Pipeline
  • Workspace API
  • Analytics APIs for Reporting
  • Bot Gateway Server
  • Much More

Whether you’re a veteran of Genesys integrations or brand new to the platform, there’s something at DevCon for everyone. It’s open to developers across the Genesys partner and customer organizations that use Genesys SDKs and APIs.

Since DevCon is part of CX18, you’ll also have access to all the CX18 general sessions, meals, parties, and the Partner Pavilion. Plus, you’ll have specialized access to DevCon breakouts, activities and events, as well as a dedicated Developer Lounge. Come to DevCon and meet with peers, as well as Genesys architects and engineers. There’s plenty to learn and share so register now.

Not Sure Whether to Build or Buy Your Contact Center Infrastructure?

End the debate at DevCon.

If you’ve been debating about whether to build or purchase your contact center infrastructure, DevCon at CX18 is the place you’ll want to be. Contact centers can be complex and critical building blocks can take too long, or be too expensive to build yourself. However, Genesys can help you do just that. Build or buy? Let us help you decide what’s right for your enterprise. At CX18 and DevCon you’ll:

  • Learn about the Genesys Customer Engagement Platform API
  • Learn more about developer tools, online support, examples and tutorials, documentation and our developer forum
  • Learn how to build an omnichannel contact center, integrated with your enterprise architecture, and not spend millions in man hours

Calling all Hackers!

Sign up to participate in the CX18 Hackathon, when you register for DevCon hosted by Genesys.

Hackers will be challenged to create a solution on the Genesys PureCloud platform, PureConnect platform or PureEngage platform. Winners will be selected based on how innovative their solutions are—in the area of customer experience—and how they contribute to the greater good.

Stay tuned for specific rules and guidelines, but claim your spot by April 27, 2018 to receive exclusive, hacker-approved swag in addition to standard DevCon giveaways. The Hackathon begins at 11:00 AM on Tuesday, May 1st.

DevCon Sessions

DevCon

 

Wednesday, May 2nd

All Day

Hackathon

Hackers will be challenged to create a solution on the Genesys PureCloud platform, PureConnect platform or PureEngage platform. Winners will be selected based on how innovative their solutions are—in the area of customer experience—and how they contribute to the greater good.

11:15 AM – 12:00 PM

PureConnect Integration Options

A tour of the many ways to integrate with and develop for the PureConnect platform. This session introduces many of the PureConnect technical deep-dive breakout sessions throughout the conference.

Speaker
  • James Purciful, Director of Architecture, PureConnect R&D
11:15 AM – 12:00 PM

The PureEngage Cloud API

Genesys Web Services v9.0 is new from the ground up and built specifically for PureEngage Cloud. Learn how to use GWS 9 to perform Oauth authentication, provision agents, consume statistics, and interact with Workspace.

Speaker
  • GWS Engineering Team
11:15 AM – 12:00 PM

Customizing PureConnect with Interaction Designer

Explore the power of Interaction Designer, and how to build customization for PureConnect. Interaction Designer is a powerful tool that enables ACD routing customizations, integrations with databases and data sources, REST and SOAP based web services, and enhances the end user applications. In this session we will learn about Interaction Designer, explore customization points, and review common customization that can be deployed.

Speakers
  • Jaclyn Spillane, Manager, Global Technical Sales Systems
  • Chas Bowman, Sr. Technical Sales Consultant
11:15 AM – 12:00 PM

Building a next generation Cloud Architecture with Microservices

Learn about all the possibilities of a microservices cloud architecture.

Speaker
  • Glenn Nethercutt, Manager, Chief Architect
2:00 PM – 2:45 PM

Leveraging new technology in the PureConnect platform

Discover the ways in which PureConnect is leveraging new technology. See how we're developing and delivering upcoming capabilities which push PureConnect forward. OpenStack, Docker containers, latest Angular, Common Shared Services.

Speaker
  • James Purciful, Director of Architecture, PureConnect R&D
2:00 PM – 2:45 PM

Integrating with PureEngage Cloud

Learn how to extend the capabilities by integrating into PureEngage Cloud. We will discuss integrations points in Designer, Workspace, and Pulse.

Speakers
  • Jim Crespino, Director, Developer Enablement
  • Ali Hockeborn
2:00 PM – 2:45 PM

Custom Dashboards with Genesys Pulse

Learn about the new Pulse dashboard marketplace and how you can easy build dashboards to share with others.

Speaker
  • Arnaud Lejuene, Product Line Manager
2:00 PM – 2:45 PM

Building on PureCloud Part 1 - PureCloud Public API and oAuth

In the first of a four part series, learn about building with the PureCloud Public API and oAuth.

Speaker
  • Chuck Pulfer, Team Lead, Architect
3:00 PM – 3:45 PM

New Tech, New Types, Being Social in Connect

Attend this session to get a first look around our exciting new PureConnect Social Media functionality leveraging the Genesys Hub!

Learn and interact directly with development for a deeper dive into the technologies and architectural design that has been developed to bring ACD-based Social Media Conversation and Direct Messaging interactions for Facebook and Twitter into Interaction Connect and the PureConnect platform. Dive into the new technology stack for Social Media (docker containers, Kafka, Redis, etc.) and what it means to you and your organization.

Speakers
  • Brent Rager, Team Lead, Sr. Software Engineer
  • Chuck Kirkpatrick, Product Line Manager
3:00 PM – 3:45 PM

Digital Channels for a Digital World

The Genesys Mobile Service (GMS) API makes it easy to integrate Chat, Email, and OpenMedia interactions into your consumer facing application. Learn how easy it is to integrate these channels into your Mobile and Web applications.

Speaker
  • Jim Crespino, Director, Developer Enablement
3:00 PM – 3:45 PM

Building on PureCloud Part 2 - Serverless Integrations with Lambda

In the second of a four part series, learn about building PureCloud serverless integrations with Lambda.

Speaker
  • Kevin Glinski, Developer Evangelist
4:15 PM – 5:00 PM

PureConnect: ICWS API

Join us to discover the functionality provided by Interaction Center Web Services (ICWS), PureConnect's REST API.

We’ll cover seasoned feature areas and concepts such as getting connected to your Interaction Center instance, handling interaction and processing statistics. We’ll sneak into some of the community technology previews (CTP) feature suites so you can get a glimpse of the new features coming to ICWS. We’ll also discuss some critical core concepts such as subscriptions and polling vs pushed server updates.

Learn how you can leverage the very same APIs PureConnect’s latest products are built on to craft your own next generation applications.

Speaker
  • Charlie Fico, Team Lead, Sr. Software Engineer
4:15 PM – 5:00 PM

Genesys Widgets - A Primer

Genesys Widgets are pre-built web UI components designed to work with Genesys Mobile Services out-of-the-box. Learn how easy it is to integrate the instrumentation code into your web applications and how to taylor the widgets to your contact center needs.

Speaker
  • Ben Friend, Manager, Development
4:15 PM – 5:00 PM

Building on PureCloud Part 3 - Custom Analytics Reporting App

In the third of a four part series, learn how to build your first PureCloud custom analytics reporting app.

Speaker
  • Tim J. Smith, Sr. Developer Evangelist

Thursday, May 3rd

All Day

Hackathon

Hackers will be challenged to create a solution on the Genesys PureCloud platform, PureConnect platform or PureEngage platform. Winners will be selected based on how innovative their solutions are—in the area of customer experience—and how they contribute to the greater good.

11:15 AM – 12:00 PM

Genesys Widgets for PureConnect

Learn about how Genesys Widgets is coming to PureConnect.

We’ll discuss Widgets and how they can empower your websites and web applications to provide a custom-tailored and intelligent customer experience.

Topics include:

  • The new PureConnect Web Chat Widget
  • How it differs from Interaction Web Tools
  • The Widgets customization view being added to Interaction Connect
  • The new opportunities for extensibility via the Widgets ICWS APIs
Speaker
  • Kyle Duke, Software Engineer
11:15 AM – 12:00 PM

Enhance CX with AI using the new Genesys Bot Gateway

The Genesys Bot Gateway is a new component of the Genesys eServices Product Suite. The Java-based Bot Gateway plug-in framework makes it easy to to use pre-built AI offerings from our partners, or to roll your own.

Speaker
  • Jim Crespino, Director, Developer Enablement
11:15 AM – 12:00 PM

PureConnect: Developer Resources

Learn the many resources that are available for PureConnect developers. Knowledge is power. Developer Portal, API Doc, SDKs / example apps, DB Schema documentation, AppFoundry, and more.

Speaker
  • James Purciful, Director of Architecture, PureConnect R&D
11:15 AM – 12:00 PM

Building on PureCloud Part 4 – Integrating your custom App

In the last of a four part series, learn how to integrate your custom App into the PureCloud UI with the Client SDK.

Speaker
  • Justin Ray, Sr. Software Engineer
2:15 PM – 3:00 PM

Practical IceLib for PureConnect

Take a tour of PureConnect’s Interaction Center Extension Library for .NET (IceLib). See how quickly and easily it can be leveraged to extend the functionality of your PureConnect experience.

We will discuss topics ranging from making a connection to the Interaction Center, to retrieving configuration information, how to handle interactions (calls, chats, emails), monitoring statistics, and working with Dialer.

This mature API will help you leverage the true power hidden within your PureConnect deployment.

Speaker
  • Charlie Fico, Team Lead, Sr. Software Engineer
2:15 PM – 3:00 PM

Getting Social with Digital Messaging Server

In our Digital World, it seems like a new messaging platform pops up weekly. Learn how you can use Digital Messaging Server to integrate the messaging channels that your customer base uses into your contact center.

Speaker
  • Jim Crespino, Director, Developer Enablement
2:15 PM – 3:00 PM

How We Built the PureCloud Platform API’s

Learn about how we build and manage the PureCloud Platform APIs.

Speaker
  • Chuck Pulfer, Team Lead, Architect

The DevCon Lounge

The DevLounge is the place to hang out for DevCon attendees coming to at CX18. Stop by the DevLounge in the Pavilion to interact with our experts and find out more about our Genesys developer community.