Genesys tops leader grid for enterprise infrastructure

The 2019 G2 Crowd Spring Report for Contact Center Infrastructure recognizes Genesys as the leader in delivery of infrastructure for enterprise customer engagement solutions.

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According to G2 Crowd reviews, your peers agree.

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This platform offers various integration methods and can be customized… This is an omnichannel solution, you can cover all the interactions channels Like voice, email and chat. This can be also integrated for social media…

– Kamal G.
(PureEngage)

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Genesys PureConnect, is an ideal support tool to provide all kinds of web solutions…Thanks to the different features it has, you can provide different support options… Plus, this tool is compatible with other CRM software, which makes it more versatile in every way…

– Theresa S. C.
(PureConnect)

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The simplicity of managing the schedules, adding new agents and even updating the existing ones is easy, and the product provides a good experience to the user as well as the admin.

– Mayank G.
(PureEngage)

The results are in.

G2 Crowd examined different call center solutions from all angles—reviews, product satisfaction and market presence. Download the report to learn:
  • How contact center vendors compare based on real-user experiences
  • How vendors meet their customers’ call center needs
  • Key criteria to guide your decision- making process

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