Your security is only as strong as your weakest system, and the number of systems you need to meet customer demands increases each year. Customers want peace of mind. So, you need to provide comprehensive customer experiences with proven security built-in. Deliver highly scalable and feature-rich contact center and proactive communications solutions—designed and implemented in the cloud to support global customers across a variety of industries. Providing your customers with an inherently secure and reliable cloud call center can greatly improve the overall customer experience. To stay ahead of risk, cloud providers must perform intensive and ongoing vigilance to meet enhanced cloud contact center security standards—informed oversight, guided decisions on managing risks, consistent security practices and continuous feedback.
Genesys PureConnect™ and PureEngage™ data centers are managed to comply with the most rigorous industry security standards to ensure that data remains safe at all times. Data center facilities use security features, such as multi-stage authentication and 24/7 CCTV monitoring to ensure that only authorized staff have access.
Rest assured that you’ll meet the highest level of call center compliance in the business. Genesys cloud-based call center and contact center solutions have achieved Payment Card Industry Data Security Standard (PCI-DSS) Level 1 certification, Service Organization Control (SOC) 2 certification and US Federal Health Insurance Portability and Accountability (HIPAA) compliance.
As a global provider of cloud-based call center software and services for organizations of all sizes, Genesys has built a secure, stable and highly reliable platform to deliver great customer experiences. This ongoing effort is tied to a process of continuous improvement, by endlessly evaluating evolving threats and the security needs of our customers.
The Genesys™ PureCloud™ contact center platform delivers a quality solution while maintaining the confidentiality, integrity, availability and privacy of sensitive data that’s critical to your business.
Amazon Web Services (AWS), which is committed to cloud security and has achieved numerous compliance standards, provides the infrastructure for our secure cloud call center platform. The PureCloud platform provides logical isolation, and actively maintains stringent multi-tenant security standards, to enforce separation between data requests for different organizations. Data is encrypted at point of entry and retains AES-256 encryption throughout its lifecycle. External penetration testing, attack defense automation and alerting keeps our customers protected.
The security features of the PureConnect™ platform are designed to make your life easier—and ensure that customer information is protected. Deliver comprehensive customer experiences with highly scalable and feature-rich contact center solutions designed and implemented in the cloud.
Businesses that use the cloud-based PureConnect platform run their own application instances. This approach strengthens cloud call center security and enables the platform to offer the highest level of isolation and control available in the cloud today. Because the PureConnect platform runs in isolation, it offers unparalleled control over system features and capabilities. Each deployed system is unique and can be tailored to your specific needs. This also adds heightened security compared to multitenant cloud platforms by eliminating shared services and data stores with other companies.
Security for cloud-based call center software has improved exponentially. Battle-tested by infrastructure providers using sophisticated tools, dedicated teams and significant investment, a public cloud is a tried-and-true approach that offers you the security and flexibility you require.
While public cloud platforms work well for many, you might require a more isolated option. Private cloud security is achieved via separate application instances—instead of sharing services and data stores with other companies.
Customers using the cloud-based PureConnect platform can add another level of isolation by placing voice traffic and recordings behind a firewall. Gateways and media servers are placed at the customer site and communicate with the application server in the cloud.