Frost & Sullivan report

Frost Radar™: Enterprise Cloud Contact Centers in North America, 2023

As premises-based contact center systems near end of life and the market matures, enterprise customers are looking to the cloud to gain quicker access to enhanced features. The reality is: cloud-based technology designed for the contact center is now more robust — offering access to all the features that on-premises solutions provide.

With advancements in artificial intelligence-powered capabilities to improve both customer experience and employee experience; a focus on innovation through extensive investment in R&D; and developer community growth, Genesys outranks the competition in the Frost Radar™ Enterprise Cloud Contact Center Market, 2023 report.

Download the full report to learn:

  • Strategic insights into the enterprise cloud contact center market
  • The significance of being on the Frost Radar™
  • Why Genesys remains in the report’s highest Growth and Innovation leadership tier