Michael McClelland

Mike McClelland is the Global Senior Director of Business Value at Genesys, where he leads a team across North America; Europe, the Middle East and Africa; Asia-Pacific; and Latin America focused on quantifying the impact of customer and employee experience transformation via AI-Powered Experience Orchestration. He partners with enterprise leaders to connect complex technology strategy to tangible financial outcomes, applying structured value discovery methodologies to articulate why change, why now and why Genesys.