Watch Xperience ANZ 2024 on-demand now

Get the keynotes from the Xperience ANZ 2024 event and explore the presentations to discover how Genesys can help you achieve your experience vision through the latest advancements in digital solutions, AI, journey management and orchestration.

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Your Future Accelerated

Learn how to drive meaningful outcomes and build deeper relationships with experience orchestration, which enables you to deliver personalised customer and employee experiences at scale — the right experience at the right time, every time.

Peter Graf, Senior Vice President, Strategy, Genesys

Accelerate your future

See how AI is changing the way organisations build relationships with their customers and employees.

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Kristy Ingall, Manager Customer Operations, Newcastle Greater Mutual Group John Connolly, Head of Customer Contact Centre, Newcastle Greater Mutual Group Terina Doherty, Senior Customer Success Manager, Genesys

Leveraging AI capabilities to uphold world-class service levels at NGMG

Discover how industry leaders transformed and scaled their businesses with the latest AI technology.

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Annemarie Hodgson, Senior Solution Consultant, Genesys Jarryd Tuyau, Principal Solution Consultant, Genesys Mike Marshall, Principal Solution Consultant, Genesys

Live demo: The new era of AI with Experience Orchestration

No frills, no fluff; just a live demo. Give your agents superpowers with Genesys AI

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Genesys Cloud

Genesys empowers more than 8,000 organisations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for customers and employees. Through Genesys Cloud, the #1 AI-powered experience orchestration platform, Genesys delivers the future of CX to organisations of all sizes so they can provide empathetic, personalised experience at scale. As the trusted, all-in-one platform born in the cloud, Genesys Cloud accelerates growth for organisations by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.