Genesys Cloud CX Digital Pricing
Explore which AI-powered digital capabilities and pricing options are right for your business. Always simple, transparent and flexible.
Explore which AI-powered digital capabilities and pricing options are right for your business. Always simple, transparent and flexible.
Todos os planos vêm ativados nativamente com recursos prontos para uso do Genesys Cloud AI. Genesys Cloud AI Tokens de experiência são necessários para determinados recursos. Inclui 250 tokens nomeados / 350 tokens simultâneos por organização/mês.
Esta página é apenas para fins informativos e está sujeita a alterações. Os preços exibidos são baseados em um compromisso anual. A precificação baseada no uso pode ser aplicada. Entre em contato com um especialista da Genesys para obter informações detalhadas sobre preços.
Find the right capabilities and native AI 
for your digital Genesys Cloud.
Give employees the tools, support and growth opportunities they need to truly love what they do.
Available for:
CX2D
Boost contact center productivity for any work type, including back-office tasks
Available for:
CX2DCX3D
Gain additional insights with prebuilt, customizable dashboards and reports, data warehousing, and external data import.
Available for:
CX2DCX3D
Extend contact center capabilities to those who don’t need them often with economical, hourly pricing.
Available for:
CX2DCX3D
Explore prebuilt integrations and apps, including CRM, UC, BI, bots and more, to reach your goals faster.
Available for:
CX2DCX3D
90%
of customers have their needs met by our fair use policy. This includes data storage, API calls and SMS messages when using third-party SMS services. For those with unique use cases requiring additional usage, competitive rates apply.
AI tokens 
Genesys Cloud Al Experience tokens are included with every Genesys Cloud CX® package. Additional tokens can be purchased based on usage or at a discounted rate upfront.
Trabalhamos arduamente para simplificar os preços, seja em nosso site ou falando com um especialista em preços da Genesys. Entre em contato conosco hoje mesmo e descubra quais recursos e opções de preços atendem melhor às suas necessidades comerciais, ao seu orçamento e às suas metas.
Connect with a Genesys expert to get final monthly costs based on your unique business needs. They will help craft a solution that can help you transform your customer and employee experiences using Genesys Cloud™, our AI-Powered Experience Orchestration platform.
A named user may use Genesys Cloud CX Digital at any time. For example, if 100 people need access to the software, even if not at the same time, 100 named users would be required.
Concurrent users may use Genesys Cloud CX Digital simultaneously during a given billing period. For example, if 100 people need access to the software but only 50 people will use it at the same time, then 50 concurrent users would be required. A premium is charged for concurrent user licenses to reflect the relative value received.
Genesys Cloud CX Digital supports both named user and concurrent user license models. However, named and concurrent models may not be mixed.
A Genesys oferece opções flexíveis para atender às suas necessidades de funcionalidade. Se apenas um subconjunto de usuários precisar de recursos de gestão do engagement da força de trabalho (WEM), uma licença complementar do WEM pode ser adquirida sobre a licença digital do Genesys Cloud 2 para eles. Assim, oferecemos flexibilidade para atender às necessidades da sua empresa de forma econômica.
We offer omnichannel licenses, Genesys Cloud CX 2,Genesys Cloud CX 3, or Genesys Cloud CX 4 at a competitive rate for companies operating in an omnichannel environment. These will still allow for digital only licenses to be used. For example, an organization can purchase Genesys Cloud CX 2 licenses while having some agents use Genesys Cloud CX 2 Digital licenses at a lower rate.
This will depend on which AI solutions are utilized. Genesys offers four advanced solutions requiring AI Experience tokens: Agent Copilot, Virtual Agent, Supervisor Copilot, Virtual Supervisor, Genesys Predictive Routing, Genesys Predictive Engagement, Genesys Cloud Social and bots.
Agent Copilot is based on the number of agents who need the technology. Genesys Predictive Routing is based on the number of routes that occur. Genesys Predictive Engagement is based on the amount of website traffic triggering an event. Bots are based on sessions for digital engagements and minutes for voice engagements. Learn more.
A maioria dos clientes tem suas necessidades de utilização atendidas pelo que oferecemos por meio de nossa política de uso justo. Isso inclui armazenamento de dados, chamadas de API e mensagens SMS ao usar serviços SMS de terceiros. Para os casos de uso exclusivos, que exigem uso adicional, são aplicadas taxas competitivas.
Os termos e as condições do Genesys Cloud podem ser encontrados no Centro de recursos.
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All plans natively enabled