Deliver the right data at the right time with integrations and APIs

Genesys DX acts as a central nervous system that feeds customer data from your disparate systems to your support team. Use our pre-built integrations, or quickly build your own to refine the engagement experience for both your team and customers.

Salesforce

Easily channel Salesforce data into the Genesys DX™ solution and deliver personalized experiences to your customers by leveraging your CRM database.

ServiceNow

Get up and running faster by using your existing knowledge base. Our out-of-the-box integration with ServiceNow ensures articles are synchronized seamlessly within Genesys DX.

Zendesk

Streamline your contact center workflow and increase efficiency. Within Zendesk, support teams can instantly access answers from the Genesys DX knowledge base without switching between applications.

GeoFluent by Lionbridge

Effortlessly communicate with customers in their native language. Incoming and outgoing messages can be instantly translated into more than 40 languages.

Google Analytics

Improve customer experiences by integrating Google Analytics and Genesys DX. Analyze business impact, increase conversions and reduce costs by tracking your website visitors’ behavior and activity.

APIs

Break down barriers between applications

When everything is interconnected, you can accomplish more. Robust APIs let you integrate Genesys DX with other systems, export large amounts of data out of Genesys DX, optimize workflow management, automate support team member setup and more.

SDKs

Fully customize your desktop and mobile deployments

The SDK framework enables you to integrate Genesys DX into your applications more deeply. A mobile SDK is also available, allowing you to embed chat directly within your native iOS and Android apps.

See the future of digital engagement

Take the first step in bringing the best of AI chatbots and human support together. Request a demo of Genesys DX and discover how to provide your customers — and empower your employees — with what they need the first time, every time.

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