Asked Questions

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What & where is Xperience19?

Xperience19 will allow you to learn about emerging technologies, talk with peers, explore the future of customer experience and, in the process, learn to make every moment count. That’s not only our event theme, it’s our promise to you. Make every moment count at Xperience19 and, from every day forward, as you engage with customers and take their experiences to new heights.

The conference will take place at The Gaylord Rockies Resort & Convention Center in Denver, Colorado on June 10- 13.

Why should I attend Xperience19?

At Xperience19, you’ll learn about product enhancements, latest innovations and experience breakout sessions planned with your job in mind. You’ll meet peers and be inspired by thought leaders from around the world. You’ll also hear from analysts and industry thought leaders and get the most current info about Genesys products and services. And much, much more. Need some help convincing your boss?

Do you offer group discounts?

We do! If you have five or more members in your group, we have discount options on our pricing page. Contact the Xperience19 Events Team at [email protected] for more details.

How do I modify an existing registration?

Contact [email protected]

I registered for Xperience19 but just found out I’m unable to attend.  Can I transfer my registration to another person?

Please contact [email protected]

What is the Xperience19 event fee cancellation policy?

If cancelled by March 1 – 100% refund
If cancelled by April 1 – 75% refund
If cancelled by May 1 – 50% refund

No refunds will be given for cancellations received after May 10th. All cancellations must be made in writing and sent to [email protected]

If I cancel my Xperience19 registration, can I transfer my hotel reservation to another attendee?

Hotel reservations made through Xperience19 registration are not transferable. The substituting attendee will need to complete a new hotel reservation through the registration process and submit a new credit card to secure the reservation.

Who do I contact with questions regarding a U.S. visa and/or an invitation letter?

Contact [email protected]

Which airport is the closest to the Xperience19 venue?

The Denver International Airport (DEN) is the closest airport, located approximately 16 minutes (9 miles) from the Gaylord Rockies Resort & Convention Center.

Will shuttle busses be provided?

Shuttle buses will be provided between The Westin Denver International Airport, Embassy Suites Denver International Airport Hotel and the Xperience19 conference venue (Gaylord Rockies Resort & Convention Center). Airport shuttles are not provided. Alternate transportation options include the Super Shuttle ($25 one way), taxi (est. $20 one way) and Uber.

Are there special hotel rates for Xperience19?

There are a limited number of rooms at the discounted rate at the Gaylord Rockies Resort & Convention Center, Embassy Suites Denver Int’l Airport and The Westin Denver Int’l Airport.  View room rates and book your reservation here.

How do I book a hotel for Xperience19 or make changes to an existing reservation?

Online hotel bookings for Xperience19 can be made during your initial registration. If you wish to add a hotel at a later date, or update your existing reservation information, you can log in again with your confirmation number to make the changes. If you need assistance to make changes, please contact the Xperience19 housing team at [email protected].

Xperience19 housing has a limited number of rooms at a discounted date and on a ‘first come-first served’ basis.

What is the hotel cancellation policy?

If you reserved a room via the Xperience19 registration process, cancellations must be made according to the hotel’s cancellation policy (between two weeks and five days prior to arrival, depending on the hotel). Failure to do so will incur a penalty equal to the cost of one night’s room and tax.

Note: All hotels will charge a deposit to the credit card on file prior to arrival, which will be refunded if you cancel within the specified time.

Can I book multiple rooms on my registration for myself and a colleague?

No. All attendees must register and book their own hotel reservation.

What if I don’t check in on my scheduled arrival date?

If you don’t check in to your hotel on your scheduled arrival date, the hotel will cancel your entire reservation and can choose not to reinstate your reservation— even if you arrive the next day. You will also be charged a penalty equal to the cost of one night’s room and tax, regardless of whether or not the hotel chooses to reinstate your reservation.

Can I make a hotel reservation through Xperience19 registration without a credit card to guarantee my reservation?

No. All hotel reservations must be guaranteed with a valid credit card.

Is a hotel deposit required to guarantee the hotel room?

Yes. All hotels require a one-night deposit as guarantee. The credit card used to make your hotel reservation will be charged the equivalent of one night’s room plus tax after the hotel cutoff date.

Can I pay the hotel with a different credit card than the one I provided when I reserved the room?

Yes, so long as you are the cardholder for the credit card you present at the time of check-in.

Will I receive a hotel confirmation number after booking my hotel through Xperience19 Registration and Housing?

Yes. All hotel reservations made through the registration website are managed by the Gaylord Rockies. If you would like to obtain a hotel confirmation, please contact the hotel of booking approximately two weeks prior to the event. You do not need this confirmation number, only a valid government issued ID that you present upon check-in at your hotel.

Can I pay the hotel with a card that was provided when I reserved the room, which is not in my name?

If the card used as a guarantee for your hotel reservation is not in your name, that cardholder must be present at check-in. A credit card authorization form can also be set up with the hotel prior to your arrival. Please contact the hotel directly to obtain a credit card authorization form using the contact information found here.

Can I contact the hotel directly to make a hotel reservation and receive the discounted Xperience19 rate or change my existing reservation?

No. To obtain the discounted Xperience19 rates, new reservations and changes must be made through Xperience19 Registration and Housing.

How much does parking cost at the Gaylord Rockies?

Overnight self-parking fee: $29
Overnight valet parking: $39
Hourly self-parking: 0-4 hrs=$8; 4-8 hrs=$18; 8+hrs=$29
Hourly valet: 0-4 hrs=$14; 4-8 hrs= $28; 8+hrs=$39

Who should I contact to request auxiliary aids and services?

There is a section on the conference registration form for accessibility requirements.  Please indicate “yes” in this section upon registering or email us at [email protected].  A member of our team will contact you to discuss your needs.

Who should I contact if I have special dietary needs or allergies?

There is a section on the conference registration form for special requests. Please complete this section upon registering or email us your request.

When can I pick up my badge?

June 10:  7:00 AM – 7:00 PM
June 11:  7:00 AM – 6:30 PM
June 12:  7:00 AM – 6:00 PM

Will meals be provided at Xperience19?

Breakfast and lunch will be provided during the event for full conference attendees. Food is also available at official Xperience19 evening events. To conserve resources, we’re minimizing water-intensive products like single-use plastic water bottles. Check the Xperience19 mobile app (available 5/17/19) for locations and times.

Are there group meeting spaces provided at Xperience19?

Meeting space at Xperience19 is very limited. There are open collaboration space throughout the property, but no meeting rooms are available for rental.

What is the recommended attire for the conference?

Attire for Xperience19 is business casual.

What types of sessions are offered?

Xperience breakouts:
DevCon breakouts:

Are there speaking opportunities available?

If you’re interested in speaking at Xperience19, please submit your story by completing the nomination submission form.  All submissions must be received by April 12, 2019. If you are selected, you’ll be notified the week of April 22, 2019 and receive a complimentary conference pass. Questions? Contact [email protected].

Are there partnership opportunities?

Yes! Visit our sponsorship page for more information.

Is there a press contact for Xperience19?

Yes! If you are a member of the press and would like to cover Xperience19 on-site or prior to the conference, please email us at [email protected]

Can I get 1:1 time with speakers?

Absolutely! Xperience19 is committed to providing an intimate experience where you can interact with speakers and attendees alike. Once the app is available you can friend attendees/speakers and schedule time to meet 1:1.

What is the official social media hashtag for this event?

#Xpr19 and #GENESYSLIVE are the official hashtags. Follow us on Facebook, Twitter and Instagram.

Is there an online community for Xperience19?

The Xperience19 Community can be found here:

Other Online Genesys Communities can be found on our home page:

The Online Community’s content is available for everyone to browse and read.

Please note: Only Genesys Partners and Customers with a Maintenance and Support Contract can get community membership and contribute content.

Customers and partners need to fill out the following form to join:

Do you have a mobile app for Xperience19?

Yes! The Xperience19 mobile app download instructions can be found here.

What are the education and certification offerings?

Find a complete listing of Education & Certification offerings here.

How do I sign up for certification?

You will be given the option to sign up for certification when you do your conference registration.

How much do the education sessions cost?

Education Day is $300 and will be added on to your Xperience19 event registration fee.

Already registered for Xperience19 or DevCon and need to add Education Day or Certification Testing to your schedule?   We can help: [email protected].

How much does it cost to get certified?

Whether you are renewing your certification or seeking a new certification, you can do it for half the price at Xperience19.  Get PureConnect or PureCloud certifications for $100 each; the PureEngage fee is $250.

How do I register for education sessions?

You will be given the option to sign up for Education Day when you do your conference registration.

What if I still have unanswered questions about Xperience19?

For more information, please contact [email protected]

By entering the event premises, you waive all rights you may have to any claims for payment or royalties in connection with any exhibition, streaming, webcasting, television, or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken by Genesys or the person or entity designated to do so by Genesys.

Stay Connected: #Xpr19

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