Education & Certification

Education icon white

Certification Testing

100% certification, 50% off

Take advantage of discounted certification pricing and get more bang for your buck. Certified team members lead to higher quality performance, higher retention and better business outcomes. Make it your goal to become Genesys-certified and take your call center to new levels of excellence. Whether you are renewing your certification or seeking a new certification, you can do it for half the price at Xperience19.

PureCloud Certification – $100

PureConnect Certification – $100

PureEngage Certification – $250

Registration for certification is required prior to exam. Testing is available Monday, June 10, through Wednesday, June 12. During registration, select the specific date and time. You MUST provide your own computer.

Special pricing is offered to Xperience19 attendees only.

Education Day – Monday, June 10

Education Day offers a deeper dive into our technologies or customer experience topics. So whether you oversee a call center, lead an IT or Dev team, or are a sponsor or partner, you can participate in the courses below. Deepen your knowledge and put it to work upon your return for better customer experiences!

Education Day is $300 and will be added on to your Xperience19 event registration fee.

Already registered for Xperience19 or DevCon and need to add Education Day or Certification Testing to your schedule?   We can help: [email protected].

PureBridge—migrating from a legacy system

Legacy platforms are often complex, high-risk, expensive and limited in the solutions they offer. Hear industry peers discuss how Genesys PureBridge has helped smooth the transition from outdated premises-based contact center infrastructures to modern customer experience platforms.

9:00 AM – 10:30 AM

Moving your contact center to the cloud*

Moving to the cloud isn’t just for large organizations. Explore the impact of moving a contact center solution (of any size) to the cloud, from both the IT and business-user perspectives. Understand what other Genesys customers have done in their transition to the cloud and how they have improved day to day operations, integrated with existing software, optimized their workforce and many other benefits.

*Note: CPE credits are offered to government attendees on behalf of Carahsoft.

11:00 AM – 12:30 PM

Automation and AI not only improve your customer’s experience, but also optimize your workforce. Industry peers discuss what tools and techniques they’ve used to drive a richer employee engagement and customer strategy. This session identifies the pitfalls and highlights the key changes associated with automated solutions.

1:30 PM – 3:00 PM

CX coaching and leadership series

Join us for a hands-on and engaging interactive session focused on driving the KPIs important to your organization’s bottom line. The session focuses on your most important resource— your people— and how they engage with your customers to improve customer acquisition, customer retention, customer satisfaction and the overall customer experience. Getting the most out of your Genesys solution is important; equally important is ensuring your contact center agents and leaders, when they interact with your customers, are doing so in a world-class way.

9:00 AM – 10:30 AM
11:00 AM – 12:30 PM

1:30 PM – 3:00 PM
3:30 PM – 5:00 PM

The Genesys University Lounge

Take part in this opportunity to meet Genesys University instructors in a casual and informal setting.  Attendees will be able to submit questions ahead of the event and have discussion time with our instructors.  Whether you’ve previously participated in an instructor-led course or not, this is your chance to interact with experts and walk away with a better understanding of our learning experience.

 9:00 AM – 5:00 PM

PureCloud GCA exam preparation

Join us at Xperience 19 to prepare for your GCA exam.  During this three-hour session, we will help get you ready to pass the exam.

9:00 AM – 12:00 PM
1:00 PM – 4:00 PM

Stay Connected: #Xpr19

Live Assistance