Agenda

Check back often as we will be updating this page regularly.

Monday, June 10

9:00 AM – 3:00 PM

9:00 AM – 5:00 PM

9:00 AM – 5:00 PM

The Balancing Art: Human and Artificial Intelligence to empower customer and employee experiences

2:00 PM – 4:30 PM

Opening Reception in the Xperience Expo

Xperience Expo Open

6:00 PM – 8:00 PM

Tuesday, June 11

Networking Breakfast in the Xperience Expo

Xperience Expo Open

7:30 AM – 9:00 AM

9:00 AM – 10:45 AM

Customer experience megatrends and perspectives

CX Heroes

Genesys customer spotlights

Xperience Expo Open

10:45 AM – 7:00 PM

11:00 AM – 1:15 PM

11:00 AM – 1:15 PM

11:00 AM – 5:00 PM

Networking Lunch in the Xperience Expo

Xperience Expo Open

1:15 PM – 2:45 PM

2:45 PM – 5:00 PM

2:45 PM – 5:00 PM

Evening Reception in the Xperience Expo

Xperience Expo Open

5:00 PM – 7:00 PM

Wednesday, June 12

Networking Breakfast in the Xperience Expo

Xperience Expo Open

7:30 AM – 9:00 AM

9:00 AM – 10:00 AM

Genesys product keynote

CX Heroes

Workforce of the future discussion

10:15 AM – 1:00 PM

10:15 AM – 12:30 PM

10:15 AM – 12:30 PM

Networking Lunch in the Xperience Expo

Xperience Expo Open

12:30 PM – 1:45 PM

1:45 PM – 2:45 PM

1:45 PM – 2:45 PM

3:00 PM – 4:00 PM

Genesys customer spotlights

CX Heroes

Reception in the Xperience Expo

4:00 PM – 5:30 PM

Xperience Xtravaganza

7:00 PM – 11:30 PM

Thursday, June 13

Departure Day

Join the Xperience19 discussions within the Genesys online community

Stay Connected: #Xpr19

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