Genesys G-Summit ANZ 2021

G-Summit 2021 is over, but dont worry!

Did you miss this year’s G-Summit event? You can now view the event content on demand. Catch valuable sessions available on demand for a limited time.

Speakers

Alex Allwood

CX Consultant, Author & Educator

Dascia Bennett

Chief Executive, Super SA

Joan Brierley

Director Service Delivery, Driver and Vehicle Services, Department of Transport WA

Simon Burt

Head of Transformation, Newcastle Permanent Building Society

Kiran Dhanasar

Head of Transformation and Director, Contact Centres, Service NSW

Michael Curtin

Chief Executive Officer, Digicall Assist

Nick Eshkenazi

Chief Digital Technology Officer, Woolworths Group

Emma Noble-Beasley

General Manager, Contact Centre, Kiwibank

Rohan Khanna

Chief Technology Officer, Probe Group

Toni Mundy

Head of Member Services, Super SA

Paula Fleming

Telephony & Omnichannel Lead, Cigna

James Ray

Customer Assist Team Manager, Chorus NZ

Peter Graf

Chief Strategy Officer, Genesys

Olivier Jouve

Vice President and General Manager, Genesys Cloud CX, Genesys

Assaf Tarnopolsky

Senior Vice President, Asia Pacific, Genesys

Mike Szilagyi

Senior Vice President, Product Management, Genesys Cloud, Genesys

Mark Buckley

Vice President, Australia & New Zealand, Genesys

Tod Famous

Senior Vice President, Product Management, MultiCloud, Genesys

Elcenora Martinez

Global Vice President, Digital, AI & Cloud Product Marketing, Genesys

Willem Evert Nijenhuis

VP Product Management, Multicloud, Genesys

Alok Kulkarni

Chief Executive Officer, Cyara

Chloe Houston

Business and Enterprise Marketing, Spark NZ

Susan Thompson

Client Director, Spark NZ

Mauricio E. Toledo- Guzman

Data, Analytics and AI Partner Solutions Lead APAC, Google

David Piggott

Managing Director, Jabra

Bill Zeng

Chief Technology Officer & Director, Sales Engineering, APAC, Poly

Dave Flanagan

Director, Digital & Conversational AI, Australia & New Zealand, Genesys

Megan Gordon

Principal Business Consultant, Genesys

Andy Hardy

Director, Employee Engagement, Australia & New Zealand, Genesys

Rob Kassel

Senior Director, PureConnect, Genesys

Carl Jones

Director, Digital Engagement AI, Australia & New Zealand, Genesys

Brooke Hardy

Director, Customer Success, APAC, Genesys

Annemarie Hodgson

Senior Solutions Consultant, Genesys

Matt McPhee

Senior Solution Engineer, Genesys

Ian McLean

Account Director NZ, Genesys

Sian Jenkins

Marketing Director, APAC, Genesys

Prashanth Sreetharan

Strategic Business Consulting Lead - ANZ Financial Services, Genesys

Andrew Thean

Principal Solutions Consultant, Genesys

About Genesys

Every year, Genesys^® delivers more than 70 billion remarkable customer experiences for organisations in over 100 countries. Through the power of the cloud and AI, our technology connects every customer moment across marketing, sales and service on any channel, while also improving employee experiences. Genesys pioneered Experience as a Service^℠ so organisations of any size can provide true personalisation at scale, interact with empathy and foster customer trust and loyalty.